Room Reservations Manager - Casino jobs in Nevada

Room Reservations Manager - Casino oversees hotel reservations. Ensures rooms are not overbooked and that guests receive requested rooms. Being a Room Reservations Manager - Casino handles any room disputes. Trains and schedules employees. Additionally, Room Reservations Manager - Casino may require a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Room Reservations Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Room Reservations Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Asst Manager, Reservations
  • Atlantis Casino Resort & Spa
  • RENO, NV FULL_TIME
  • Overview

    Come join Team Atlantis! We are currently accepting applications for Assistant Reservation Manager. The Atlantis Casino Resort Spa Assistant Reservations Manager is vitally important to the continued success of the company. Assistant Reservations Manager supervises the general performance of the reservations team and provides assistance and training when needed.  Assistant Reservations Manager help guests make travel plans. They describe ideal hotel accommodations, provide room rates, and reserve dining, spa services and other vacation-related arrangements over the phone, fax or through email. To become a successful Assistant Reservations Manager, they must have a clear speaking voice and demonstrate strong interpersonal, supervisory, analytical and organization skills.  During this process they will be a leader of the Reservations Department that supervises, mentors and guide the team to exceeding service levels.

     

    Full Time Various Shifts

    Responsibilities

    • Supervise, mentor, and lead the general performance of the reservations team.
    • Expert communicator that is able to listen effectively and communicate in a clear, friendly and professional manner.
    • Able to train new team members as well as creating a culture of generating new knowledge opportunities.
    • Provide superior service via phones, e-mails and faxes as a receiver and caller.
    • Ability to incorporate active listening skills and questioning techniques that support effective telephone communication and sales skills.
    • Utilize an effective approach to handle special telephone tasks such as call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
    • Effectively deal with job stress, angry callers, upset guests and Team Members.
    • Understand the impact of attitude when speaking with guests and Team Members.
    • Ability to build a positive rapport with all manner of guests over the phone to create a pleasant experience for the guest and draw them back to our resort for future visits.
    • Apply proper telephone etiquette to satisfy various guest situations.
    • Assist with providing reservations to guests, including upselling special packages, upgraded rooms and cross-selling different services throughout the hotel.
    • Provide assistance with questions regarding the Company and Special Events.
    • Consistently be 35% conversion on a monthly, quarterly and yearly basis.
    • Assist with filing when needed.
    • Produce daily and weekly rate comparisons for area hotels utilizing the Internet and telephone.
    • Respond to email correspondence in a timely and professional manner.
    • Ensure all 3rd party reservations are in the system and correct by going through same day arrival lists provided by management.
    • Input 3rd party reservations that are sent via fax and email. 
    • Charge credit cards as required on 3rd party reservations or when deposits are mandated by group contracts.
    • Ability to train new Sales Agents utilizing the tools provided by the department and human resources.
    • Process credit card authorization as needed.
    • Display time flexibility towards shifts as per work floor requirements
    • Monitor Sales Agents calls to ensure correct sales tactics are being utilized
    • Adhere to all company policies and procedures.
    • Other assignments as assigned by management.

    Qualifications

    TECHNICAL / PROFESSIONAL KNOWLEDGE:

    • High School diploma or equivalent.
    • Knowledge of customer service principles and practices.
    • Proficient in relevant computer applications (Office, Word, Excel).
    • Knowledge of call center telephony and technology.
    • Experience within call center or customer service environment preferred.
    • Knowledge of administration and clerical processes.
    • Must adhere to all grooming standards, no "visible" tattoos/piercings or unnatural hair colors.

    DESIRED SKILLS:Strong communication skills, proper telephone etiquette, active listening skills, data entry, ability to relate to others, patience, good judgment, attention to detail, professionalism, proactive problem solving, ability to multi-task, negotiation skills, excellent computer skills.

     

     

    Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following: 

    • Comprehensive benefits (medical, dental, vision, supplemental coverage)
    • 401K retirement savings plan discretionary match
    • Education Tuition Reimbursement Program
    • Scholarship Opportunity
    • Paid Vacation
    • Holiday Pay
    • Recreation /Fitness Discounts
    • Weekly Resort Prizes
    • Career Development and Training Workshops
    • FREE daily meal
    • Internal Advancement
  • 2 Months Ago

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REVENUE AND RESERVATIONS MANAGER
  • Hyatt Regency Lake Tahoe Resort, Spa and Casino
  • Incline Village, NV FULL_TIME
  • Summary The Revenue and Reservations Manager will play an important role in the day-to-day operations of the Hyatt Regency Lake Tahoe Resort, Spa and Casino. This position is responsible for providing...
  • 10 Days Ago

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Reservations Specialist
  • Atlantis Casino Resort & Spa
  • RENO, NV FULL_TIME
  • Overview Come join Team Atlantis! We are currently accepting applications for Reservations Specialist. The Atlantis Casino Resort Spa Reservation Specialist is vitally important to the continued succe...
  • 6 Days Ago

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Casino Shift Manager
  • Atlantis Casino Resort & Spa
  • RENO, NV FULL_TIME
  • Overview Come join Team Atlantis! The Casino Shift Manager is the Acting General Manager on Duty and is responsible for performing numerous daily tasks and routines that ensure quality service is prov...
  • 3 Days Ago

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Chickie;s & Pete's Room Manager
  • Grand Sierra Resort and Casino
  • Reno, NV FULL_TIME
  • Description:ESSENTIAL DUTIES & RESPONSIBILITIES: Manages the day-to-day operation of the restaurant in accordance with established policies and procedures. Establishes and administers training program...
  • 4 Days Ago

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Escape Room Assistant Manager
  • Brainy Actz Escape Room
  • Sparks, NV PART_TIME,FULL_TIME
  • Unleash your inner Houdini in one of the 3 interactive themed escape rooms. Brainy Actz Escape Rooms is a real-life puzzle adventure that puts you and your friends in a locked room with 60 minutes to ...
  • 3 Days Ago

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Reservation Agent
  • U-Haul
  • Jackson, MS
  • Location: 4494 Hwy 80 E, Pearl, Mississippi 39208 United States of America U-Haul is looking for someone who enjoys bein...
  • 3/28/2024 12:00:00 AM

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Reservation Manager
  • U-Haul
  • Boise, ID
  • Location: 8155 Chinden Blvd, Boise, Idaho 83714 United States of America U-Haul is looking for someone who enjoys being ...
  • 3/27/2024 12:00:00 AM

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Reservation Manager
  • U-Haul
  • Birmingham, AL
  • Location: 1024 Montgomery Hwy, Birmingham, Alabama 35216 United States of America U-Haul is looking for someone who enjo...
  • 3/26/2024 12:00:00 AM

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Marriott Beachside Hotel Reservation Manager
  • Spottswood Companies, Inc.
  • **Marriott Beachside Hotel Reservation Manager** 3841 N Roosevelt Blvd, Key West, FL 33040, USA Req #56 Sunday, November...
  • 3/26/2024 12:00:00 AM

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Reservation Agent / Part-Time Bilingual (Spanish)
  • U-Haul
  • Brandon, FL
  • Location: 377 W Brandon Blvd, Brandon, Florida 33511 United States of America U-Haul is looking for someone who enjoys b...
  • 3/26/2024 12:00:00 AM

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Reservation Manager
  • U-Haul
  • Atlanta, GA
  • Location: 300 Peters St SW, Atlanta, Georgia 30313 United States of America U-Haul is looking for someone who enjoys bei...
  • 3/25/2024 12:00:00 AM

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Reservation Agent
  • U-Haul
  • Indianapolis, IN
  • Location: 6525 E Washington St, Indianapolis, Indiana 46219 United States of America U-Haul is looking for someone who e...
  • 3/25/2024 12:00:00 AM

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Customer Service & Reservations Manager
  • Workatfirst
  • Portland, OR
  • **Customer Service & Reservations Manager** CAROUSEL_PARAGRAPH * 2800 NW Nela Street, Portland, Oregon, US, 97210-1716 *...
  • 3/24/2024 12:00:00 AM

Nevada is almost entirely within the Basin and Range Province, and is broken up by many north-south mountain ranges. Most of these ranges have endorheic valleys between them, which belies the image portrayed by the term Great Basin. Much of the northern part of the state is within the Great Basin, a mild desert that experiences hot temperatures in the summer and cold temperatures in the winter. Occasionally, moisture from the Arizona Monsoon will cause summer thunderstorms; Pacific storms may blanket the area with snow. The state's highest recorded temperature was 125 °F (52 °C) in Laughlin (e...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Room Reservations Manager - Casino jobs
$53,201 to $78,792