Room Reservations Manager - Casino jobs in New Mexico
Room Reservations Manager - Casino oversees hotel reservations. Ensures rooms are not overbooked and that guests receive requested rooms. Being a Room Reservations Manager - Casino handles any room disputes. Trains and schedules employees. Additionally, Room Reservations Manager - Casino may require a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Room Reservations Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Room Reservations Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Recently Added Room Reservations Manager - Casino jobs
RESERVATIONS SUPERVISOR
- Sandia Resort And Casino
-
Albuquerque, NM
FULL_TIME
-
Position Summary
The Reservations Supervisor is responsible for the efficient and professional operation of the Reservations Department. This position ensures the highest level of customer service while maximizing the occupancy and revenue and helping to facilitate the most profitable customer mix within the hotel. This position also helps with staffing and monitoring of labor and other expenses in the operation of the department.
Supervision Exercised
Reports directly to the Front Office Manager.
Supervises the Reservation Agents.
Major Duties and Responsibilities
- Assures that all reservation/call center employees provide every caller with friendly courteous, timely, and knowledgeable service.
- Ensures and oversees staff in the department are fully trained in technical customer service, up selling and sales skills.
- Schedules and monitors staffing levels in accordance with key volume indicators and budgetary constraints along with the most current and up to date forecasting tools.
- Monitors service level standards via daily and weekly reporting for various benchmarks including abandoned calls, dropped calls, average wait times, accuracy of reservations, etc.
- Monitors room availability on a constant basis helping ensure maximum revenue and occupancy is achieved.
- Ensures room blocks for all new group sales accounts are processed accurately and in a timely manner.
- Ensures a continuous daily liaison exists and a good working relationship between Reservations, Front Desk, PBX, Group Sales, Casino Marketing and Casino Hosts.
- Builds and enters all package rates and group rates.
- Properly processes all complimentary transactions with complete documentation of status.
- Routinely and periodically spot checks subordinates primary job responsibility tasks, tracking mechanisms and work to ensure compliance with SOPs and POPs.
- Responsible for completing performance evaluations, training guidelines, coaching and mentoring programs for supervised staff.
- Responsible for helping prepare and monitor expense and revenue department budgets in accordance with property timelines and methods to ensure guidelines are being followed.
- Performs duties in accordance with property compliance and regulation standards as established by the Pueblo of Sandia.
- Helps direct reports achieve outlined goals and plans of action objectives by periodically meeting with and assisting staff with tasks and needs associated with goals and objectives.
- Performs other duties and responsibilities as required.
Secondary Duties and Responsibilities
Knowledge, Skills and Abilities
- Knowledge of room reservation systems software.
- Must have excellent customer service skills.
- Must have excellent written and oral communication skills.
- Conducts employee performance reviews.
- Effective leadership capabilities.
- Organization/planning skills.
- Ability to maintain a flexible work schedule.
- Sound administrative skills and business management skills.
- Proven ability to recruit, train, and motivate personnel in order to balance staffing strength with profitability and growth.
- Proven ability to create and manage budgets.
- Knowledge of reservation structure, workflow, and operating procedures.
- Ability to create and implement guest service standards and procedures.
- Proficient in Microsoft Office programs.
- Strong analytical, numerical and reasoning abilities.
Minimum Qualifications, Education and Experience
Required:
- High School Diploma, GED certification or equivalent.
- Three (3) years reservations or front desk experience including one (1) year in a supervisory capacity.
Preferred:
- Two (2) year degree in Hotel Management.
Licensing Status
- Must be able to successfully pass a stringent background investigation.
- Will require a post-offer, pre-employment and random drug screening.
Working Conditions
- Work is normally performed in a typical interior/office work environment.
- No or very limited physical effort required.
- No or very limited exposure to physical risk.
- 28 Days Ago
RESERVATIONS AGENT (CLERK)
- Sandia Resort And Casino
-
Albuquerque, NM
FULL_TIME
- Position Summary This position is responsible for handling hotel room reservation requests for the Sandia Resort & Casino in an efficient, courteous manner to achieve maximum efficiency. Supervision E...
- 1 Month Ago
Casino Audit Manager
- The Downs Racetrack and Casino
-
Albuquerque, NM
FULL_TIME
- Job Overview: Responsible for scheduling, supervising, training, and developing the Audit Team while protecting company assets. Adheres to and enforces all established department and company policies,...
- 7 Days Ago
Room Attendant
- Isleta Resort & Casino
-
Albuquerque, NM
FULL_TIME
- Overview:We are currently seeking a reliable and detail-oriented Room Attendant to join our team. As a Room Attendant, you will play a crucial role in maintaining cleanliness and providing exceptional...
- 20 Days Ago
GUEST ROOM ATTENDANT
- Sandia Resort And Casino
-
Albuquerque, NM
FULL_TIME
- Position Summary Responsible for cleaning all guest rooms. Supervision Exercised Reports to the Housekeeping Inspector Major Duties and Responsibilities Change bed linen and duvet cover daily. Vacuum ...
- 19 Days Ago
COUNCIL ROOM RESTAURANT SERVER
- Sandia Resort And Casino
-
Albuquerque, NM
FULL_TIME
- Position Summary Under general supervision, performs Food and Beverage activities in support of one of the restaurants in accordance with the respective outlets service guidelines. Supervision Exercis...
- Just Posted
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- Workatfirst
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Host Hostess
- Restaurant Industry
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- Job Description Job Description Our restaurant is looking for a Host/Hostess that are welcoming and hospitable. In this ...
- 4/24/2024 12:00:00 AM
Reservationist
- The Line and Saguaro Hotels
-
New York, NY
- Benefits: 401(k) Company parties Competitive salary Dental insurance Employee discounts Health insurance Opportunity for...
- 4/23/2024 12:00:00 AM
Hotel Front Office Manager
- Millennium Hotel Durham
-
Durham, NC
- Job Description Job Description We are seeking a highly organized and customer-focused individual to join our team as a ...
- 4/23/2024 12:00:00 AM
Reservation Manager
- U-Haul
-
Boise, ID
- Location: 8155 Chinden Blvd, Boise, Idaho 83714 United States of America U-Haul is looking for someone who enjoys being ...
- 4/21/2024 12:00:00 AM
Host
- Epicurean Group
-
New York, NY
- **Host** **Host** **** 520 Hudson Street, New York, NY 520 Hudson Street, New York, NY Part Time Hourly (Based on Experi...
- 4/21/2024 12:00:00 AM
Marriott Beachside Hotel Reservation Manager
- Spottswood Companies, Inc.
-
- **Marriott Beachside Hotel Reservation Manager** 3841 N Roosevelt Blvd, Key West, FL 33040, USA Req #56 Sunday, November...
- 4/20/2024 12:00:00 AM
About New Mexico
New Mexico (Spanish: Nuevo México Spanish pronunciation: [ˈnweβo ˈmexiko] (listen), Navajo: Yootó Hahoodzo pronounced [jòːtxó xɑ̀xʷòːtsò]) is a state in the Southwestern region of the United States of America; its capital and cultural center is Santa Fe, which was founded in 1610 as capital of Nuevo México (itself established as a province of New Spain in 1598), while its largest city is Albuquerque with its accompanying metropolitan area. It is one of the Mountain States and shares the Four Corners region with Utah, Colorado, and Arizona; its other neighboring states are Oklahoma to the north...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Room Reservations Manager - Casino jobs
$48,528 to $71,870