Risk Manager manages and administers an organization's risk-management programs. Implements policies, procedures, and controls to monitor and minimize the risk exposure of assets. Being a Risk Manager researches internal and external risk factors including economic, market, and regulatory risks that may affect the organization. Routinely evaluates the effectiveness of procedures and collaborates with internal stakeholders to monitor changes in the business environment. Additionally, Risk Manager manages statistical analysis and designing of financial models to predict the risk exposure of an organization's assets. Reviews risk analysis reports to ensure risks are identified and managed effectively. Requires a bachelor's degree. Typically reports to a director. The Risk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Risk Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Scope of support operations geographies covered:
Isreal, Ukraine, Poland, UK, USA, Singapore
Notes:
- This is a full time, in the office every day in RTP. No remote is available.
- We acquire companies and build our own stuff - it is complicated, large scale and requires a technologist touch with business acumen
- Although this is a manager-level opportunity - it very much is 'execute and lead' - that is the expectations (of everyone here) that you will also take care of support issues as well. A 'do-er' expectation
Job Overview:
We are seeking a highly skilled and motivated Global Support Manager to join our team. As a Support Manager, you will be responsible for overseeing the technical support operations and ensuring the smooth training, response and escalation management. This is a key role that requires excellent problem-solving skills, strong leadership abilities, and a deep understanding of IT support processes. you will have multiple direct reports - FTE and contractors, globally
Responsibilities:
- Manage and lead a team of support technicians, providing guidance and support as needed
- Oversee the day-to-day operations of the technical support department
- Ensure timely resolution of customer issues by monitoring ticket queues and assigning tasks to team members
- Collaborate with other departments to identify and address recurring technical issues
- Develop and implement strategies to improve the efficiency and effectiveness of the support team
- Conduct regular performance evaluations and provide feedback to team members
- Stay up-to-date with the latest trends and technologies in IT support
Experience:
- Proven experience in a technical support role, preferably in a managerial or supervisory capacity - minimum 10 years
- Strong knowledge of help desk procedures and best practices
- Ability to understand new product offerings quickly, consume and/or design training and knowledge transfer session
- Excellent communication skills, both written and verbal
- Ability to work well under pressure and meet deadlines
Soft Skills:
- Able to work with a globally diverse and variable skill sets teams
- Patience and ability to quickly coach teams and provide details to management for escalations, etc.
- Manage processes and procedures, delegate and execute as needed.
If you like velocity, very very cool tech, and helping some of the world's largest and most sensitive organizations protect their data - this is the place. If you want to grow and flourish - we love investing in the right people with the right attitude!
Job Types: Full-time, Contract, Permanent
Pay: From $55,000.00 per year
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Work Location: In person