Returns Supervisor supervises the receipt of goods for return and coordinates return of goods to vendors. Handles defective, discontinued or recalled goods and destroys returned goods as appropriate. Being a Returns Supervisor ensures the returns process follows appropriate procedures and maintains documents as necessary. May require an associate degree or its equivalent. Additionally, Returns Supervisor typically reports to a manager. The Returns Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Returns Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
About us
Pioneer Music Company (PMC) is a family owned & operated, insanely agile and customer-focused company ran by a passionate team that is able to distribute solutions for technology products covering jobs from a home theater to a stadium across the Midwest.
Our story begins in 1869 when PMC first opened its doors in the budding town of Burlington, KS. Starting from implements and hardware, in the early 1900s, our ancestors quickly recognized the future of audio and technology. Generation after generation innovating to carry that vision through the Great Depression to today. Pioneer, now six generations in, combines the rich history of relationships with our vast network of products and resources. Whatever you need, you’ll find it here.
PMC is the Midwest’s most recognized name in audio and video electronics for dealers, integrators and installers. The original Pioneer brought its customers hardware and implements and although the products we sell have changed a lot in the 150 years we’ve been in business – we haven’t. Face-to-face and a handshake is how we’ve operated for six generations.
Today we are headquartered in Lenexa KS & operate across the Midwest in Kansas City, Saint Louis, Chicago, Minneapolis, Omaha & Des Moines. Our promise is to uphold our tradition of treating our team and our customers like family. Family-owned for six generations, everyone on our team has a voice and is a part of the vision of our business.
Job Title: Returns Specialist
Job Summary:
PMC is seeking a skilled Warranty & Returns Manager to join our team. The ideal candidate will be responsible for handling all aspects of warranty claims and end-to-end returns for our products, both from our customers and to our vendors. This includes, but is not limited to, managing customer inquiries, assessing warranty claims, and processing returns in accordance with company policies and procedures. The Warranty & Returns Specialist will work closely with our sales, accounting& operations teams to ensure customer satisfaction.
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Requirements:
If you are a motivated and detail-oriented professional with a passion for customer service, we encourage you to apply for this exciting opportunity!
Job Type: Full-time
Pay: From $40,000.00 per year
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Work Location: In person