Returns Manager jobs in Tennessee

Returns Manager is responsible for the entire returns process. Communicates the returns process with vendors, customers, and employees and manages employees involved in the returns process. Being a Returns Manager may require an associate degree in area of specialty. Typically reports to a head of a unit/department. The Returns Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Returns Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Returns Associate
  • Aesop Intermediate LLC
  • Knoxville, TN FULL_TIME
  • Description

    Location: Knox Auto Parts - Knoxville

    8721 Oak Ridge, Knoxville, TN 37931


    Monday through Friday 10am - 7pm


    Position Overview 


    A return associate position is responsible for processing the return of parts from customers. By carefully inspecting returned products, identifying defects or damage, and documenting these issues, a return associate helps the organization maintain the highest standards of quality. The return associate also contributes to the overall efficiency of the organization's inventory management by ensuring that returned parts are properly accounted for, tracked, and restocked if appropriate. By identifying and documenting the root causes of returns, a return associate helps the organization minimize its costs by identifying systemic issues that may be driving returns.


    Key Responsibilities and Essential Job Functions  

    1. Customer Service – Internal & External 
    • Interacting with customers, either directly or through Sales Associates, to provide information and guide customers through the returns process. 
    • Keep customers up to date on the status of their returns or attain additional information on the return. 
    • Establish timely communication, provide the necessary documentation, and self-monitor performance to ensure compliance with service level agreements. 
    • Utilizing specific customer and vendor guides to meet each of their respective needs. 

    2. Drive Returns Processing 

    • Carefully inspects all returned parts to identify defects or damage, and to determine whether the part is eligible for restocking.
    • Ensure items returned meet the terms and conditions of the return and determine appropriate actions. 
    • Ensure that parts are properly restocked in the appropriate location in the warehouse or core area. This may involve scanning bar codes or using other inventory management tools to ensure that the parts are correctly identified and placed in the right location.
    • Appropriately send parts unsuitable for restocking to scrap or to be cored.
    • Refer any returns for warranty claims for investigation and resolution to the warranty team. 
    • Receive RMAs and issue credits to customers for returned parts.
    • Collaborate with various internal departments, such as warranty, quality control, and customer service, to gather information and address return-related reasons to help improve product reliability.  
    • Assist in evaluating and tracking returns by identifying and documenting the root causes of returns and logging accurate data for KPIs (Key Performance Indicators) such as customer and returns information, reasons, accurate dates, and costs. 
    • Help management identify areas for improvement and optimize the returns process. 
    • Maintain a clean and organized work area to ensure that returned parts are properly stored.

    3. Administrative 

    • Maintain accurate and up-to-date returns and inventory records, supporting documents, correspondence, and resolutions.  
    • Support a comprehensive and organized system for tracking and analyzing returns-related data. 
    • Assist in analyzing returns data to identify trends, patterns, and potential areas of improvement, such as product quality, identify recurring issues, and suggest modifications.
    • Support the company’s sales team to initiate, process, and close out RMA’s in the most efficient and cost-effective manner.  
    • Follow compliance guidelines set forth by management based on applicable laws, regulations, and industry standards related to returned products.  

    4. Perform Other Duties as Assigned  

    • May assist with shipping and receiving. 
    • May assist with inventory management.

    Requirements

    Qualifications & Requirements

    • High school diploma or GED is required. 
    • One (1) year minimum customer service, retail, warehouse, or related experience preferred.  
    • One (1) year minimum automotive experience preferred.
    • Forklift certification preferred.
    • Strong written and verbal communication skills are required with a commitment to act with an elevated level of professionalism during all transactions both internally and externally. 
    • Must demonstrate sound judgment to make decisions within predetermined parameters and guidelines set by the company.  
    • Ability to read, write and comprehend instructions, short correspondence, and memos.  
    • Proficiency in Microsoft Office, primarily Excel and Word, All-data, Mitchel and Outlook with the aptitude to learn new systems and software.  
    • Must be able to work effectively alone or with others in a team environment.  
    • Must be able to work collaboratively across functions.  
    • Must be a self-starter with the demonstrated ability to meet timelines and schedules related to essential functions described above.  
    • Must demonstrate strong attention to detail and strong organizational skills with the ability to prioritize and manage multiple tasks. 

    Physical Demands & Work Environment

    The physical demands described herein are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.  

    • Must be able to ambulate throughout the facility for most of the workday.
    • May work outdoors exposed to changing weather conditions (rain, sun, snow, wind, etc.) for varying amounts of time.
    • Must be able to operate equipment in a workstation. 
    • Work in an area equipped with forklifts, chain hoists, and other tools as needed.
    • Ability to use both hands regularly with enough dexterity to operate basic hand and power tools safely.
    • Ability to lift, move, and carry objects and materials up to 50 lbs. with or without assistance.
    • Expected work hours are based on role and location.
    • Ability to work occasional overtime as needed as determined by the employee’s supervisor.

    Benefits:

    • Health, Dental, Vision insurance
    • Life insurance
    • Health savings plans
    • PTO 
    • Holiday pay
    • 401k matching
  • 4 Days Ago

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Adjustments/Returns
  • S & S FIRESTONE, INC
  • Nashville, TN FULL_TIME
  • Description S&S Firestone, Inc . is one of the largest tire distributors in the U.S., with over 1 million square feet of inventory. S&S Tire has over 550 employees across 10 South-Eastern states, with...
  • 11 Days Ago

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Returns Coordinator I
  • UNCOMMON JAMES
  • Nashville, TN OTHER
  • Job Details Job Location: Warehouse - Nashville, TN Position Type: Full Time Salary Range: Undisclosed DescriptionJob Summary: We are seeking a Returns Processing Coordinator with a strong focus on ex...
  • 21 Days Ago

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Returns Coordinator II
  • UNCOMMON JAMES
  • Nashville, TN OTHER
  • Job Details Job Location: Warehouse - Nashville, TN Position Type: Seasonal Salary Range: Undisclosed Job Category: Retail DescriptionTHIS IS A SEASONAL POSITION Job Summary: We are seeking a Returns ...
  • 21 Days Ago

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Returns Processing Associate
  • EVERSANA
  • Memphis, TN FULL_TIME
  • Company DescriptionAt EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 ...
  • 5 Days Ago

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DC Materials Handler - Returns
  • Ozark Automotive Distributors, Inc.
  • Lebanon, TN FULL_TIME
  • Perform one or more warehouse duties such as the unloading, reboxing, or checking involved in the processing of all inbound returns and outbound merchandise to vendors. ESSENTIAL JOB FUNCTIONS Unload ...
  • 12 Days Ago

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Team Leader - Nano Richmond
  • Nestle
  • Richmond, VA
  • ** Team Leader - Nano Richmond** ** Team Leader - Nano Richmond** Richmond, CA, V6Y 2V6 Richmond, CA, V6Y 2V6 ****Positi...
  • 3/28/2024 12:00:00 AM

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Boutique Team Leader - BIM Metrotown
  • Nestl
  • **Business areas:** Retail **Job title:** Team Leader **Location:** BIM Metrotown****Position Summary**** We are looking...
  • 3/28/2024 12:00:00 AM

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Warehouse Returns Manager
  • BHPhotoVideo
  • Florence, NJ
  • **Warehouse Returns Manager** Florence, NJ, USA Req #215 Tuesday, February 8, 2022 *At over 45 years old and counting, B...
  • 3/27/2024 12:00:00 AM

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Salon Manager
  • CJCJ INC
  • Chicago, IL
  • Job Description Job Description Benefits: Bonus based on performance Competitive salary Employee discounts Free uniforms...
  • 3/27/2024 12:00:00 AM

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International Senior Tax Manager
  • Experis
  • Denver, CO
  • International Senior Tax Manager Location: Denver, CO. (Onsite/Hybrid/Remote) Pay Range: $55-$95 per hour Overview: Jeff...
  • 3/26/2024 12:00:00 AM

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Salon Manager
  • CJCJ INC
  • Chicago, IL
  • Job Description Job Description Got shears and a winning attitude? Want to support other stylists? Then let's talk! Mayb...
  • 3/26/2024 12:00:00 AM

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Presales Consultant
  • Optoro, Inc.
  • **Presales Consultant** **Washington, DC** **About Optoro** Optoro is a fast-growing technology company that is revoluti...
  • 3/26/2024 12:00:00 AM

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International Senior Tax Manager
  • Experis
  • San Francisco, CA
  • International Senior Tax Manager Location: Denver, CO. (Onsite/Hybrid/Remote) Pay Range: $55-$95 per hour Overview: Jeff...
  • 3/25/2024 12:00:00 AM

Tennessee borders eight other states: Kentucky and Virginia to the north; North Carolina to the east; Georgia, Alabama, and Mississippi on the south; Arkansas and Missouri on the Mississippi River to the west. Tennessee is tied with Missouri as the state bordering the most other states. The state is trisected by the Tennessee River. The highest point in the state is Clingmans Dome at 6,643 feet (2,025 m). Clingmans Dome, which lies on Tennessee's eastern border, is the highest point on the Appalachian Trail, and is the third highest peak in the United States east of the Mississippi River. The ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Returns Manager jobs
$53,800 to $73,696

Returns Manager in Evansville, IN
The Return Manager window displays all existing tax returns or tax templates for the view or filters that are selected on the navigation panel.
January 16, 2020
Returns Manager in Nassau, NY
“We also offer a 365-day returns policy for people who have trouble making up their minds.
December 07, 2019
Returns Manager in Worcester, MA
While lead manager Tourant's ongoing research and discretionary input is important, the team thoughtfully rotates responsibilities to avoid specialization.
January 25, 2020