Returns Manager is responsible for the entire returns process. Communicates the returns process with vendors, customers, and employees and manages employees involved in the returns process. Being a Returns Manager may require an associate degree in area of specialty. Typically reports to a head of a unit/department. The Returns Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Returns Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Pay: $16.17- $23.03
MISSION: It is our commitment to provide our customers a one-stop destination for the largest selection of quality home furnishings at the lower prices every day, while striving to enrich, fulfill, and reward our employees and the communities we live in.
GENERAL STATEMENT OF DUTIES: Under general supervision, Product Returns is responsible for receiving all merchandise from all locations in the warehouse, and storing the merchandise in a proper manner and placing it in the proper area while abiding by all safety guidelines.
EXAMPLES OF WORK PERFORMED: Receive delivery trucks, returns, work orders from the loading dock, inter-store transfers, repossessions, and mattresses; place merchandise in proper area with the correct tag/label; must be able to quickly gain knowledge of merchandise; all merchandise received must be labeled and scanned properly with scan guns to ensure an accurate inventory count; check daily assignments and responsibilities; assemble merchandise; scan merchandise from individual departments within the warehouse to other departments within the warehouse; use excellent customer relations with
both external and internal customers. Any other duties as directed by management.
EMPLOYMENT STANDARDS: Ability to repetitively lift heavy merchandise of 50 lbs; ability to communicate effectively with team members; must have knowledge of proper scan gun procedures and Storis; positive attitude when working with customers; knowledge of employment, merchandise handling, and safety procedures.
PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, climbing, crawling, walking, pulling, lifting, talking, hearing/listening and repetitive motion.
Heavy Work: Lifting up to 50 lbs frequently and up to 30 lbs constantly to move objects.
Work Environment: Occasionally works in hot and/or cold temperatures and occasionally exposed to wet and/or humid conditions.
Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.
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