Returns Manager is responsible for the entire returns process. Communicates the returns process with vendors, customers, and employees and manages employees involved in the returns process. Being a Returns Manager may require an associate degree in area of specialty. Typically reports to a head of a unit/department. The Returns Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Returns Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Wage : Benefits :
Benefits :
Years of Credited Service Vested Percentage
Less than two years 0%
Two years 20%
Three years 40%
Four years 60%
Five years 80%
Six or more years 100%
Paid Sick & Safe Leave Employees earn 1-hour sick leave for every 40 hours worked
Essence of Position
To provide guidance and empowerment to all store associates, and model how to actively engage guests, ensuring they receive unparalleled hospitality and professional service.
Shared Expectations for all roles within our company include, but are not limited to the following :
Tasks of Position
The following are core and essential responsibilities of this position. Associates are responsible for completing any and all duties assigned as required for the successful operation of our business.
All associates are required to perform their job duties in a manner which upholds the integrity and honesty of our company.
Examples may include while in the check stand : asking guests if they need stamps or ice, chatting about Yoke’s signature items, fresh board and sweet deal suggestions, or providing information on reusable bag rebates).
Performing all work with regard to the laws, policies, and confidentiality regulations of the company, and in compliance with local, state and federal guidelines.
Advising Store Manager or appropriate personnel of any discrepancies.
These practices include knowing personal health and illness symptoms to report to the management, monitoring food temperatures with thermometers, proper hand washing when required, using tongs or other barriers with ready-to-eat food, cooking meat to proper temperatures, washing produce before cutting, and preventing cross contamination.
Active Managerial Control requires management to assure Associates follow food safety requirements by checking their work and providing corrective action as needed.
Supervisory Responsibilities This position has supervisory responsibilities, and though many positions in our company are not supervisory, we believe the following quote exemplifies our belief in leadership for all associates :
Whether you are the president of a company or the janitor, the moment you step from independence into interdependence in any capacity, you step into a leadership role.
You are in a position of influencing other people. - Stephen Covey
This position’s supervisory responsibilities include, but may not be limited to the following :
Qualifications
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and / or Experience
High School diploma or GED; or a minimum of two years related experience and / or training; or equivalent combination of education and experience.
Language Skills
Reads, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations.
Writes reports, business correspondence, and procedure manuals. Presents information and responds to questions from groups of managers, clients, guests, and the general public.
Communicates effectively and pleasantly with all guests, vendors, and associates, under all circumstances.
Mathematical Skills
Performs mathematical skills in order to manage a profitable operation including concepts such as fractions, percentages, ratios, and proportions to practical situations.
Performs mathematical skills using units of American money and weight measurement, volume.
Reasoning Ability
Applies common sense understanding to carry out simple instructions in written or oral form. Solves practical problems and deals with a variety of concrete variables in situations where only limited standardization exists.
Interpret a variety of instructions furnished in written or oral form.
Other Qualifications
Must be at minimum 21-years-old.
Certificates & Licenses
Valid Driver's License or State I.D. Card
Valid Food Handler's Card
Yoke’s Provided Training
First Aid Certification
Alcohol / Tobacco Training
Anti-Money Laundering Training
Grocery Skills Training Levels One, Two and Three
HIPAA Privacy and Security Training
Late Night Retail Safety Training / Active Shooter
Sexual Harassment Training
Shoplift Prevention Training
WIC Training
Yoke’s Guest Service Training & Commitment
Yoke’s Safety Orientation Training
Optional : Hepatitis A vaccination provided by Yoke’s Pharmacy)
Physical Demands & Safety Expectations
Most positions within Yoke’s require physical effort to varying degrees. As such, associates are expected to be mindful of practicing Yoke’s safety standards at all times.
This may include using personal protective equipment when and where required, understanding ergonomic safety, chemical hazards, safe lifting techniques, lockout / tag out procedures, and emergency protocol.
All associates are required to report accidents within 24 hours.
No associate may pose a direct threat to the health and safety of self or others by willfully engaging in unsafe behaviors.
The physical demands listed below are representative of those that must be met by you to successfully perform the essential functions of this position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, you are regularly required to stand for prolonged periods of time, walk, use hands, fingers, handle, feel, reach with hands and arms, climb, balance, stoop, kneel, crouch, crawl, taste, smell, talk, and hear.
Associate must continuously lift and / or move up to 10 pounds, frequently lift and / or move up to 25 pounds, and occasionally lift and / or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those you may encounter while performing the essential functions of this position.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this position, you may be occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.
Last updated : 2024-03-06