Returns Manager jobs in Los Angeles, CA

Returns Manager is responsible for the entire returns process. Communicates the returns process with vendors, customers, and employees and manages employees involved in the returns process. Being a Returns Manager may require an associate degree in area of specialty. Typically reports to a head of a unit/department. The Returns Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Returns Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Revenue Enablement Manager
  • Happy Returns LLC
  • Valencia, CA FULL_TIME
  • What is Happy Returns?

    Happy Returns is solving the #1 pain point of e-commerce: returns. Our mission is to make returns beautiful for shoppers, retailers, and the planet—which we do through our unique combination of proprietary software and reverse logistics. We invented 3rd-party box-free consolidated returns—which have since become the industry standard—and we provide the only end-to-end returns solution that is not only delightful for customers but also saves money for retailers and is better for the planet.

    Happy Returns is:

    • A UPS Company
    • Loved and adored by shoppers — for proof, check out our 93 NPS
    • Experiencing rapid growth
    • Seeking top talent to contribute to the expansion of the business


    Position Summary:

    We’re not solving a small problem, and we’re not addressing a small market. We’re going after returns—the part of online shopping that consumers say they hate most.

    As a Revenue Enablement Manager, you will be a strategic business partner and act as a core part of ensuring continued success and scalability across the revenue organization. You will partner internally, externally and across the UPS organization to enable, develop and implement a comprehensive training strategy leveraging integrated content, coaching, and best practices. You will ensure cross functionally our internal teams are aligned with other teams within the organization.


    Role:

    • Internal Enablement
      • You’ll contribute to the development and delivery of training at an onboarding and ongoing level, customized across the Revenue organization
      • Setup recurring UPS training sessions for Happy Returns Revenue Organization to educate the Happy Returns team on UPS org structure, services, process, strategy and people
      • Drive sales training by reviewing sales calls, and organizing sales training programming with frameworks such as SPIN, MEDIC, Challenger, negotiation frameworks and other popular methodology
      • Your efforts will support Sales, CS, Product Marketing and Marketing to ensure training and enablement deliverables are aligned with company strategy and business objectives
      • Align with Product, Operations, Sales, Success, Revenue Operations, Marketing, and other key team members to ensure that teams are working toward a shared strategic vision
      • Share internally updates from other parts of the UPS organization and from partners that may be relevant to internal resources
    • Intercompany Enablement
      • The primary objective of this role is to build bridges with approximately 20 UPS sales teams by organizing ongoing enablement sessions and driving frequent communications regarding progress toward shared sales goals of Happy Returns and each UPS team.
      • Desired outcomes of this work is hardened working relationships and a high degrees of trust between Happy Returns and each relevant UPS sales team. When the UPS sales team helps Happy Returns significantly accelerate growth because UPSers better understand why, when, where and how to engage Happy Returns, this role will be successful.
      • This role will help UPSers develop a common understanding of Happy Returns’ value proposition and differentiators among UPS’s portfolio of returns solutions. Shared objectives, key actions/initiatives, ownership and timelines to enable UPS sales to support the growth of Happy Returns are required components of frequent communications.
      • This role will work with Happy Returns sales reps to coordinate, produce content for and lead recurring enablement sessions with sales teams inside UPS. Content will include how Happy Returns works, value proposition, differentiators, co-selling case studies, rules of engagement and progress toward shared goals.
      • Communicate the value proposition of Happy Returns to the UPS teams and participate in the building of materials/tools that support the selling process
      • Collaborate closely with Product Marketing in the training, launch and adoption of products with clear positioning of our go-to-market strategy, and proven marketing tactics
      • Hold ongoing trainings with various teams to ensure they are aware of Happy Returns and how it benefits their clients
      • Plan, promote, and host monthly Revenue Lunch and Learn program featuring relevant business topics while also extending 1:1 coaching to team members where applicable
    • Partner Enablement
      • Create a structure for onboarding a new partner to ensure their teams are aware of Happy Returns and the value it brings to their merchants
      • Hold ongoing trainings with external partners to make them aware of Happy Returns and how the product continues to innovate
      • Plan, promote, and host Lunch and Learn programs featuring relevant business topics to external partners
    • Common Tasks, Tools Required:
      • Ability to build an effective training / enablement program
      • Build and maintain a repository of on-demand learning assets such as videos, presentations, and other resources
      • Use an existing or onboard a new tool to facilitate the ongoing enablement of internal and external teams


    Requirements:

    • Keen understanding of UPS org structure, people, process, tools is a plus
    • 5 years experience in an enablement/training role for a logistics and/or SaaS company
    • Has a strong background rooted in eCommerce and/or retail
    • Passion for the problem Happy Returns is solving and interested in learning the world of returns and reverse logistics
    • Excellent group facilitation skills and ability to collaborate effectively with multiple stakeholders
    • Strong relationship-building skills, with the ability to quickly earn trust and tailor training approaches to diverse audiences
    • Proficiency in enablement trends, technologies, and methodologies, with a strong understanding of adult learning theory and instructional design


    EEO Statement

    Integrated into our shared values is Happy Returns’ commitment to diversity. Happy Returns is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at Happy Returns has an ongoing responsibility to respect and support a globally diverse environment.

    Statement to Third Party Agencies

    To all recruitment agencies: Happy Returns only accepts resumes from agencies on the Happy Returns or UPS preferred supplier list. Happy Returns is not responsible for any fees or charges associated with unsolicited resumes.

    Covid-19 Policy

    As part of Happy Return’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

  • 22 Days Ago

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Enterprise Sales Development Rep
  • Happy Returns
  • Los Angeles, CA FULL_TIME
  • At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of...
  • 1 Month Ago

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Returns Processor
  • De Rigo REM
  • Sun Valley, CA FULL_TIME
  • Return Merchandise Processor De Rigo REM, a leader in the design and distribution of fashion eyewear, located in the Northeast San Fernando Valley who is seeking an experienced, hands-on, high-energy ...
  • 13 Days Ago

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Investments Manager
  • Iconic Manager LLC
  • Los Angeles, CA FULL_TIME
  • Summary: The Manager, Investments will play a pivotal part in the end-to-end investment process from initial due diligence through deal close. As a Manager you will collaborate with team members acros...
  • 5 Days Ago

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Returns Department/ Online Support
  • Magnakom
  • Reseda, CA FULL_TIME
  • Magnakom is an R2:2013, ISO 14001:2015, ISO 45001:2018, and ISO 9001:2015 certified company specializing in the lifecycle management of consumer electronics including remarketing, refurbishing, and re...
  • 9 Days Ago

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Director of Residence (House Manager)
  • Director of Residence (House Manager)
  • Los Angeles, CA FULL_TIME
  • About Rosewood Hotel GroupRosewood Hotel Group aspires to be the ultimate leader in luxury lifestyle that creates desires and impact everyone’s lives. The group is comprised of five inspiring brands –...
  • 3 Days Ago

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0 Returns Manager jobs found in Los Angeles, CA area

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Tax Director
  • Consultative Search Group
  • Los Angeles, CA
  • Large CPA firm is seeking a Tax Director. They are seeking someone who thrives in a growing environment and can provide ...
  • 5/9/2024 12:00:00 AM

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Senior Product Manager
  • Arrive
  • Santa Monica, CA
  • About Arrive Recommerce Arrive is a Series A technology company that specializes in transforming returns and excess inve...
  • 5/9/2024 12:00:00 AM

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Sales Rep. Orange, San Gabriel Cnty Industrial/Commercial Lighting Mfg
  • Los Angeles Lighting Mfg. Co.
  • San Gabriel, CA
  • Job Description Job Description JOB SUMMARY The Sales Representative for Orange or San Gabriel County, CA is responsible...
  • 5/7/2024 12:00:00 AM

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Tax Manager Private Client Services
  • Andersen
  • Costa Mesa, CA
  • The Firm: Unlock the Boundless Horizons of Tax, Valuation, and Business Expertise with Andersen! At Andersen, we don't j...
  • 5/7/2024 12:00:00 AM

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Finance Manager
  • CGTech
  • Irvine, CA
  • About CGTech CGTech is a software development company at the forefront of simulation technology for manufacturing. Estab...
  • 5/6/2024 12:00:00 AM

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Store Manager In Training (Fashion Island)
  • TravisMathew LLC
  • Newport Beach, CA
  • ** Store Manager In Training (Fashion Island)** **Job Category****:** Retail **Requisition Number****:** STORE003309 Sho...
  • 5/6/2024 12:00:00 AM

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Director of Product Marketing
  • Arrive
  • Santa Monica, CA
  • About Arrive Recommerce: Arrive is a venture-backed, Series A stage technology company that powers Returns to Recommerce...
  • 5/6/2024 12:00:00 AM

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House Manger / Personal Assistant
  • Zig Residence
  • Los Angeles, CA
  • Job Description Job Description The position of Personal Assistant & Estate Manager is a multi-faceted role that involve...
  • 5/6/2024 12:00:00 AM

Los Angeles (/lɔːs ˈændʒələs/ (listen);[a] Spanish: Los Ángeles), officially the City of Los Angeles and often known by its initials L.A., is the most populous city in California, the second most populous city in the United States, after New York City, and the third most populous city in North America. With an estimated population of four million, Los Angeles is the cultural, financial, and commercial center of Southern California. The city is known for its Mediterranean climate, ethnic diversity, Hollywood and the entertainment industry, and its sprawling metropolis. Los Angeles is the larges...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Returns Manager jobs
$65,400 to $89,581
Los Angeles, California area prices
were up 3.2% from a year ago

Returns Manager in Petaluma, CA
View the status of your returns at a glance, seeing how many products are approved for return and a breakdown of the types of returns customers submit.
January 14, 2020
Returns Manager in Pensacola, FL
Change language settings, create return groups, and style almost any aspect of the customer returns widget.
January 06, 2020
Returns Manager in Laramie, WY
The Manager is responsible for distribution of work schedules performance management and employee relations.
December 21, 2019