Retail Tire Service Manager manages the service staff to effectively meet customer requirements and minimize tire service related expenses. Assigns jobs within the service center and dispatches road and fleet service according to customer requests or established requirements. Being a Retail Tire Service Manager makes recommendations for hiring, firing and disciplining of service techs. Trains service technicians and conducts new hire orientation; schedules other training as required. Additionally, Retail Tire Service Manager ensures that company policies are being followed with regard to safety, DOT and established operating procedures. May require a bachelor's degree. Typically reports to a store manager. The Retail Tire Service Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Retail Tire Service Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Job purpose
Under the direction of the Retail Service Manager and in cooperation with all divisions of the company, is responsible for performing services for customers in a professional and efficient manner. Operating safely, promoting this organization, and building mutually successful long-term relationships with customers and associates is critical to SM Tire mission and core values.
Duties and responsibilities
Qualifications High School Diploma (or equivalent) or two years of related experience and or training.
Working conditions Regularly exposed to moving vehicles, fumes or airborne particles that may be toxic, and the use of computer keyboards and computer screens, and compressed air (in tires or tanks), that can be explosive. Occasionally exposed to wet and / or hot or cold conditions, and outdoor weather conditions.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 35 – 40 per week
Benefits:
Schedule:
Experience:
Work Location: In person