Retail Store Shift Supervisor supervises the staff of a retail store during an assigned shift. Ensures customer needs are met, complaints are resolved, and service is quick and efficient. Being a Retail Store Shift Supervisor maintains store appearance and product presentation to company standards. Provides support to sales associates during peak periods or when scheduling conflicts arise. Additionally, Retail Store Shift Supervisor requires a high school diploma. Typically reports to store manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Buck's Ace Hardware
Store Hours Monday - Saturday 8:00 a.m. - 9:00 p.m.
Closed Sunday
General Summary:
The Closing Manger will assist in customer service, approving returns, ensuring store security, and closing processes.
Essential Duties & Responsibilities:
Customer Service
-Provide a positive representation of Buck’s Ace Hardware.
-Proactively assist customers in solving problems.
-Greet customers entering and throughout the store. Thank customers when finished and when they are leaving
the store.
-Possess a friendly outgoing demeanor; work well with customers as well as associates.
-Ensure all pages and calls are answered promptly, courteously and effectively.
-Professionally work with customers to resolve any complaints.
-Possess strong product knowledge and knowledge of store layout and location of products.
-Assist customers throughout the store with personal, customized service based on the premise of amazing every
customer, every time.
Store Operations
-Assist in creating a positive, professional and safe work environment.
-Assist with nightly maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor
merchandise area.
-Operate forklift with proper training.
-Communicate any major issues to the General Manager for follow up.
-Participate in store meetings.
-Be professional in appearance and actions.
Education/Training:
-High School or GED equivalent.
Age Requirements:
-21 Years of Age or Older
Experience:
-Formal retail experience preferred.
Physical Demands:
-Standing, walking, lifting (up to 50lbs) and climbing.