Retail Store Shift Supervisor jobs in New Haven, CT
Retail Store Shift Supervisor supervises the staff of a retail store during an assigned shift. Ensures customer needs are met, complaints are resolved, and service is quick and efficient. Being a Retail Store Shift Supervisor maintains store appearance and product presentation to company standards. Provides support to sales associates during peak periods or when scheduling conflicts arise. Additionally, Retail Store Shift Supervisor requires a high school diploma. Typically reports to store manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Retail Store Shift Supervisor jobs
Lumberyard/Hardware Store Front End Supervisor
- Individually Owned and Operated Ace Hardware Store
-
Branford, CT
FULL_TIME
-
Work side by side with staff demonstrating strong leadership skills. Focus on customer service as well as control and supervision of the sales area. Work as facilitator within the store team, demonstrating and continuing to develop a deep knowledge of retail and building materials. Promote a culture of professionalism & organization and a team with a passion for the industry as well as customer service.
Inside Sales Supervisory Responsibilities
1. Sales Support Provide inside sales support as counterpart to certain outside sales reps.
Generate estimates & proposals
Place orders
Coordinate materials
Source materials for estimates & orders
Maintain working knowledge of projects being quoted & projects in process
Enlist assistance of others with support needs as appropriate
2.Sales Support oversight
Maintain working knowledge of support work being done by other inside staff, and ensure appropriate response times and accuracy of work done by inside staff
Delegate and assist with support requested of other inside staff when appropriate and as time allows
3.Store Supervision & Sales
Strengthen and develop customer satisfaction & loyalty through requiring the highest level of professionalism from all employees
Proper greeting, assistance, and/or direction of each person walking into store (never allow pointing or description of where to go each customer is to be walked in direction of location or to location)
Employee assistance throughout store as well as from counter
Knowledgeable and pleasant sales staff
Ensure selling at POS of correct SKUs
Enforce professional, clean, and proper presentation and attire amount all employees
Gain respect of customers with response to challenging scenarios goal of 85% issue resolution without management involvement.
Be the eyes on the floor and in front of store for appropriate placing of items / parking of vehicles / placement of moveable displays. i.e. no boxes in aisles, correct placement of mat rack and the like, dont let W.B. Mason truck clog driveway, etc.
Oversee and ensure success with tasks of direct reports, i.e. successful use of label printer, proper care and maintenance of paint equipment, etc.
Coordinate with management and store team to organize store & customer training events and seminars
Quick and accurate turnaround on quotations faxed, phone-in, or walk-in customers
Same day for stock product, 24hrs for special order quotes unless dictated otherwise by vendor.
Prompt and pleasant answering of all telephone calls to store
Organization of procedures relevant to store necessary to ensure good customer service:
i.e. access to and knowledge of location of quotes and paperwork of fellow employees
prerequisite of neat and orderly workspaces for all employees both on desk and in files to allow
management or if appropriate fellow employees the ability to help a customer
Set tone of willingness to take inquiries for wide range of customer needs, including special orders that
may require extra effort to locate and some learning curve for employees, with the intention that
some of these inquiries may lead to profitable sales or the opportunity to quote for a complete new home or remodel,
or additional customer referrals.
Telephone: Set criteria for profession and intelligent qualification of incoming phone calls
oAsking the right questions so that new home potentials are understood
oHandling phone inquiries as a sales opportunity maybe a salesperson or showroom referral
oDevelop business through these inquiries by demonstrating interest and product knowledge
4.Showroom Sales Supervision
Oversee showroom staff in sales and sales support roles
5.Inventory Assistance
oControl of incoming and outgoing merchandise
Inventory - Communicate replenishment needs for store & yard inventory to purchasing coordinator
oStay current with new product offerings from vendors
Attend trade shows as requested by management (i.e. ACE, Orgill,NRLA)
Develop relationships with vendors
oCommunicate customer requests for new product
oEnsure that incoming stock orders are put away efficiently, accurately, quickly
oEnsure that bin tags on products are not older than 8 months.
Cycle Counts & inventory
oSelf-perform physical counts in yard & store of items selected by purchasing coordinator
oCommunicate to inventory coordinator when figures in computer are accurate.
Maintain organization in all store backstock areas (closet, moulding barn, joint compound and other back shed)
Merchandising Oversight of merchandiser to maintain store and product appeal and efficiency on a consistent basis
oDelegate tasks to maintain a properly merchandised and appealing appearance throughout store
oDevelop cleaning cycle to complement the ongoing merchandising efforts
oWork with staff to develop a sense of pride in store cleanliness and appearance
oEnsure clear aisles no obstructing boxes, product, etc.
oInsist on staff involvement in store cleanliness and impeccable appearance
6.Yard Operations
Oversight of delivery fulfillment
Oversight of stock & special order inventory
Perform physical counts
Safety
Promote safety when handling materials, operating equipment, & performing job functions
Checkout
Assist with overseeing checkout / moulding barn.
Training
NRLA LMS Training:
Complete training via the NRLA/ LMBDF education portal as assigned and ensure that store associates do as well.
ACE Learning Place
Complete ACE Learning Plans as assigned & ensure that store associates do as well.
Attend any other training / development courses as determined needed.
Personnel
Maintain and enhance positive work environment
Increase capabilities and professionalism of staff
Ensure that store staff follows proper paperwork procedures
Inspire productivity from each employee in his / her structured environment
Training Ensure that necessary training as required or requested by management is completed by staff.
i.e. for store: ACE product training, NRLA training, and other industry product knowledge improvement opportunities.
i.e. for yard: forklift training, safety skills, etc.
Hold store employees responsible for job performance, including rewarding excellent performance or: providing constructive feedback, exercising disciplinary action, terminating as necessary.
10 years experience in construction industry required. 3 years of supervisory experience required. Strong computer skills a must. Bachelor's degree preferred. Position includes working every other Saturday. Travel to industry shows and events required as needed.
Please upload resume and list of references at time of application. Thank you. - 16 Days Ago
Store Associate
- CVS Health Retail
-
Prospect, CT
FULL_TIME
- Retail Store Associates play a meaningful role within the CVS Health family. At CVS Health, we’re shaping the future of health care for people, businesses, and communities. With your talents and exper...
- Just Posted
Store Associate
- CVS Health Retail
-
Madison, CT
FULL_TIME
- Retail Store Associates play a meaningful role within the CVS Health family. At CVS Health, we’re shaping the future of health care for people, businesses, and communities. With your talents and exper...
- 1 Month Ago
Retail Sales
- Cracker Barrel Old Country Store, Inc.
-
Milford, CT
OTHER
- Store LocationUS-CT-Milford Overview If you’re passionate about a great guest experience and true hospitality, this is the role for you! Whether you’re helping a guest find the perfect birthday gift o...
- 1 Month Ago
Store manager
- INSA CT Retail II LLC
-
New Haven, CT
FULL_TIME
- The Retail Store Manager is directly responsible for the day-to-day operations of the store including leading and motivating the store team to meet sales and profitability goals, ensuring that service...
- Just Posted
Shift Supervisor
- Red Robin International, Inc.
-
Manchester, CT
PART_TIME
- Shift Supervisor Red Robin isn’t your typical burger restaurant. We’re a team filled with unbridled energy, magnetic personalities, and a passion for having fun! Under the direct supervision of exempt...
- 20 Days Ago
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0 Retail Store Shift Supervisor jobs found in New Haven, CT area
Cashier
- Walmart
-
New Haven, CT
- Job Description **Overview:** As a Walmart Cashier, you play a crucial role in providing exceptional customer service wh...
- 4/24/2024 12:00:00 AM
Cashier
- Walmart
-
East Haven, CT
- Job Description **Overview:** As a Walmart Cashier, you play a crucial role in providing exceptional customer service wh...
- 4/24/2024 12:00:00 AM
Store Associate
- CVS
-
Waterbury, CT
- / / Store Associate **Store Associate** **Job ID:** 2040292BR **Category:** Cashier **Address:** 1279 West Main Street *...
- 4/24/2024 12:00:00 AM
Cashier
- Walmart
-
Orange, CT
- Job Description **Overview:** As a Walmart Cashier, you play a crucial role in providing exceptional customer service wh...
- 4/24/2024 12:00:00 AM
Atticus Cashier
- Atticus Market
-
New Haven, CT
- Cashier job description Job summary As a cashier at Atticus Market, you will be responsible for all day to day tasks ass...
- 4/22/2024 12:00:00 AM
Assistant Store Manager F/T
- Goodwill Industries Southern New England Inc
-
Hamden, CT
- Job Type Full-time Description Hourly Pay Range: $19.32 - $25.33 This position pays: $19.32/Hour Why Work for Goodwill S...
- 4/21/2024 12:00:00 AM
Pharmacist - Sign-On Bonus Available
- WALGREENS
-
New Haven, CT
- Job Objectives Provides pharmacy consulting services with empathy to patients regarding the effective usage of medicatio...
- 4/20/2024 12:00:00 AM
Pharmacist - Sign-On Bonus Available
- WALGREENS
-
East Haven, CT
- Job Objectives Provides pharmacy consulting services with empathy to patients regarding the effective usage of medicatio...
- 4/20/2024 12:00:00 AM
About New Haven, Connecticut
New Haven is a coastal city in the U.S. state of Connecticut. It is located on New Haven Harbor on the northern shore of Long Island Sound in New Haven County, Connecticut, and is part of the New York metropolitan area. With a population of 129,779 as determined by the 2010 United States Census, it is the second-largest city in Connecticut after Bridgeport. New Haven is the principal municipality of Greater New Haven, which had a total population of 862,477 in 2010.
New Haven was the first planned city in America. A year after its founding by English Puritans in 1638, eight streets were laid o...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Retail Store Shift Supervisor jobs
$33,760 to $47,662
New Haven, Connecticut area prices
were up 1.7% from a year ago
were up 1.7% from a year ago