Retail Store Operations Manager jobs in Maryland

Great Brand with plenty of growth opportunity !!

Competitive Salary / $60,000 to $85,000 / Monthly Bonuses

Principal Duties:

• Ensure a pleasant shopping experience for all customers. Respond to and resolve customer complaints or inquiries. Solicit customer feedback, input and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.
• Execute the corporate training plan for all CSAs and effectively conduct hands-on training to ensure associate proficiency. Ensure the planning and execution of established safety, security, quality, and store operations policies, procedures and practices.
• Supervise the day-to-day task assignments and performance for all associates. Assist with all matters relating to Customer Service Associates and the store team - recruiting, hiring, training, coaching, associate engagement and performance management. Recognize and reward associates.
• Plan and prepare work schedules and coordinate daily assignments and activities of associates to meet the needs of the business. Delegate tasks and follow-up as necessary.
• Monitor and analyze business processes and results to profitably achieve store goals. Examples include: reviewing and analyzing reports, completing the store performance tracking board, and managing shrink and spoilage.
• Analyze results and trends and prepare action plans to leverage the store’s strengths and address areas of opportunity. Ensure the execution of all action plans.
• Build relationships with community partners to connect the store with its community.
• Ensure safety program execution and fulfill the store safety leader role.

Essential Functions:

1. Ability to work well individually as well as in a team environment

Preceding job description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of associates assigned to this job.

• Excellent oral and written communication skills
• Excellent customer service skills
• Ability to work with little or no supervision
• Detail oriented and excellent organizational skills
• Ability to apply critical thinking skills in all situations
• Ability to apply root cause techniques in order to solve problems
• Ability to handle multiple projects simultaneously and independently
• Proven self-starter with demonstrated ability to make decisions
• Understanding of store finances and awareness of impact to business
• Excellent relationship building, interpersonal and leadership skills
• Ability to learn and utilize the store’s technology

Basic Qualifications:

• High School Diploma or GED equivalent
• Leadership experience required, leadership experience in a food service environment preferred
• Flexible availability which may include all shifts, weekends, and holidays, based on business needs
• Experience selecting, training, performance management of staff, sales building, labor allocation &

scheduling, managing expenses

• Experienced in all areas of store operations, including foodservice
• Experience effectively implementing change and demonstrated results in execution
• Serve Safe Certification
• Proven and consistently demonstrated skills in the following:
• Exceptional Customer Service
• Relationship Building
• Effective Communication Training

Job Type: Full-time

Pay: $60,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 3 years

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Retail / Supermarket or Restaurant Management: 3 years (Preferred)

Work Location: In person