Retail Store Operations Director directs and oversees retail store operations and the operations team. Implements policies and procedures that increase operational effectiveness and maximize long-term store performance. Being a Retail Store Operations Director designs strategies to increase profits and makes recommendations for operational improvement. Requires a bachelor's degree. Additionally, Retail Store Operations Director typically reports to top management. The Retail Store Operations Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Retail Store Operations Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
General Description
The Director of Retail Operations is responsible for developing, maintaining, and implementing consistent policies and procedures for the retail bank network. The incumbent should be a subject matter expert on Queensborough’s policies and procedures internally as well as trends in retail banking operations externally. The Director of Retail Operations will be responsible for identifying and monitoring trends in branch issues that would require training, coaching, or communication, as well as identifying gaps in operations policy and procedure that may need to be addressed. The position requires a person with excellent collaboration, communication, and partnering skills in assisting internal customers, managing internal client relationships, and maintaining efficient operational processes. The Director of Retail Operations has responsibility for the bank’s customer care team and Interactive Teller Team ensuring sound operations and consistent customer service in both of those teams.
Essential Functions
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