Retail Store Customer Service Representative jobs in Virginia

About us

The UPS Store is a locally owned franchise specializing in printing, pack and ship, mailboxes and other small business services, located in Midlothian, VA.

Our work environment includes:

Fast paced

Customer centric

Team oriented

Growth opportunities

We are seeking a professional individual with outstanding communication skills to join our Customer Service team. This position will require interacting with customers to answer any questions they might have regarding the services we offer, as well as to help determine their needs and understand any concerns they may have. The right candidate will be able to communicate clearly and regularly with the management team, assisting with customer issues and escalating them when necessary.

Responsibilities:

• Answer customer questions by phone, email, and in person.
• Determine and resolve customer issues.
• Provide excellent customer service to existing and potential clients.
• Participate in training and development activities.
• Build and maintain strong working relationships with peers and clients.

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule
• On-the-job training

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Experience:

• Customer service: 1 year (Preferred)
• POS: 1 year (Preferred)

Work Location: In person