Retail Store Customer Service Representative jobs in Lewes, DE

Retail Store Customer Service Representative processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. May assist with purchases and returns. Being a Retail Store Customer Service Representative typically requires a high school diploma. Typically reports to a supervisor. The Retail Store Customer Service Representative works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Customer Sales & Service Representative I, Front Counter (Non-Retail)
  • Mediacom Communications Corporation
  • Ocean, DE FULL_TIME
  • Position:Customer Sales & Service Representative I, Front Counter (Non-Retail)



    Who we are:

    Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. The services we offer-faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service-are a direct result of our powerful culture of growth and innovation.

    As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team!



    Position Overview:
    Provide a positive in-person customer experience in a prompt and professional manner related to the customers' needs and questions. Perform direct customer support for all customers consistent with Mediacom's policies and procedures.



    Company Benefits:

    Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including:
    • Health, vision, and dental insurance!
    • Paid vacation, holidays and flex paid time off!
    • 401K with generous company match!
    • Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided !
    • Education Enrichment up to $5,000 per year for qualified employees!
    • Employee Wellness Program!


    Position Responsibilities:
    • Interact with customers in person to answer customer inquiries and solve problems regarding billing, services, and products.
    • Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.
    • Troubleshoot basic service issues and schedule on site service calls when necessary.
    • Receive and process customer payments, balance cash drawer, and post customer adjustments.
    • Issue and receive equipment from customers.
    • Responsible for maintaining customer site equipment and inventory controls according to policy and procedures.
    • Demonstrate courtesy and patience in customer relations, maintaining the ability to explain all phases of billing, products, and services offered at the current time.
    • Neat with self and work area, and conducts self in a respectable, responsible, and courteous manner.
    • Regular Attendance required.
    • Perform other duties as directed or required by your supervisor.
    • Other duties as assigned.


    Position Requirements:
    • High school diploma or GED required; Associates degree preferred.
    • Required - 1-3 years' experience in retail and/or consumer sales.
    • Preferred - 3 plus years' customer service & cash handling/reconciliation experience.
    • Exceptional relationship-building skills.
    • Excellent communication skills.
    • Ability to multi-task and prioritize in a fast-paced environment.
    • Effective cash handling skills.
    • Valid driver's license and satisfactory driver record may be required for some locations.
    • Must demonstrate intermediate to advanced PC skills.
    • Sales ability and willingness to meet sales goals.
    • Able to stand for long periods.
    • Occasional travel to other sites within the region.
    • Ability to work evenings, weekends and holidays and overtime as needed.


    Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.

    Our Awards: Mediacom is proud to have received the following recognitions: 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award.

    Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Mediacom Communications prohibits discrimination and harassment based on race, color, religion, national origin, sex, gender identity, sexual orientation, pregnancy, military status, marital status, status as a parent, age, disability (physical or mental), family medical history or genetic information, reprisal for participation in protected EEO activity, or any other protected characteristic as outlined by federal, state, or local laws. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.

    Disclaimer: W hen making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.

    #LI-Onsite

    About the Company:
    Mediacom Communications Corporation


    Mediacom Communications is one of the nation’s leading cable operators focused on serving the smaller cities and towns in the United States. We are dedicated to keeping jobs in the communities we serve and providing individuals with the Power to Succeed. Our diversified workforce of over 4,600 employees lives and works in the 22 states where we do business.

    A lot of companies say they’re at the forefront of technology, Mediacom follows through. We are committed to bridging the digital divide between major cities and America’s smaller regions by providing the best technology available. We have launched a 1 Billion dollar investment plan, “Project Gigabit” that will bring 1-Gigabit broadband internet service to virtually all of the 3 million homes and business we serve across 1,500 communities, add more access capability for small business and more.  As Mediacom continues to grow, so do the career opportunities within. When you join Mediacom, you join one of the most stable and dynamic technology companies in the market today. 

    We are dedicated to keeping jobs in the communities we serve and give back to these vibrant communities through various programs, scholarships and grants. One Mediacom program, Connect2Compete, offers eligible families low-cost internet service. Annually, Mediacom awards tens of thousands of dollars in scholarship funds to students through the World Class Scholars Program, September 11 Memorial Fund, and Entrepreneur of Tomorrow Awards. Additionally, community grants fund a variety of specific offerings such as our Arts and Culture Grant Cycle in Dubuque, IA.

    You'll also find all sorts of advantages to joining our family.  Along with the rewarding feeling that comes from serving your community, you’ll be challenged to advance in your career while enjoying a generous benefits package designed to be flexible and relevant to your needs.



    Company Size:
    2,500 to 4,999 employees


    Industry:
    Telecommunications Services


    Founded:
    0


    Website:
    https://mediacomcable.com/careers/


  • 21 Days Ago

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Customer Sales & Service Representative I, Front Counter (Non-Retail)
  • Mediacom Communications Corporation
  • Selbyville, DE FULL_TIME
  • Position:Customer Sales & Service Representative I, Front Counter (Non-Retail) Who we are: Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a t...
  • 21 Days Ago

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Retail Sales Associate - The UPS Store
  • The UPS Store
  • Toms River, NJ FULL_TIME
  • The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, lam...
  • Just Posted

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Retail Customer Service Specialist
  • Dick's Sporting Goods
  • Manahawkin, NJ FULL_TIME
  • At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes t...
  • 2 Days Ago

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Retail Customer Service
  • Galvanic, LLC
  • Cape May, NJ FULL_TIME,PART_TIME
  • Year-Round Customer Service Associate Position The role of a Customer Service Associate at Galvanic is to offer a unique and engaging customer experience. As a part of our sales team, you will use in ...
  • 14 Days Ago

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Retail Customer Service Specialist
  • DICK'S Sporting Goods, Inc.
  • Manahawkin, NJ PART_TIME
  • At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes t...
  • 14 Days Ago

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0 Retail Store Customer Service Representative jobs found in Lewes, DE area

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Seasonal Sales Associate
  • Under Armour
  • Rehoboth Beach, DE
  • Values & Innovation At Under Armour, we are committed to empowering those who strive for more, and the company's values ...
  • 3/29/2024 12:00:00 AM

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Sales Associate
  • Express
  • Rehoboth Beach, DE
  • Overview: About Express, Inc. Express, Inc. is a multi-brand fashion retailer whose portfolio includes Express, Bonobos ...
  • 3/29/2024 12:00:00 AM

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Sales Leader
  • Express
  • Rehoboth Beach, DE
  • Overview: About Express, Inc. Express, Inc. is a multi-brand fashion retailer whose portfolio includes Express, Bonobos ...
  • 3/29/2024 12:00:00 AM

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Retail Fulfillment Associate
  • Macys
  • Milton, DE
  • Responsibilities As a Fulfillment Associate, you will be responsible for driving a great shopping experience for our omn...
  • 3/27/2024 12:00:00 AM

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Customer Account Representative/Delivery Driver
  • Rent-A-Center
  • Georgetown, DE
  • It's Your Career. Own it! We make it easy to own your success. At Rent-A-Center, we have a no credit, worry-free policy....
  • 3/26/2024 12:00:00 AM

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Retail Fulfillment Associate
  • Macys
  • Georgetown, DE
  • Responsibilities As a Fulfillment Associate, you will be responsible for driving a great shopping experience for our omn...
  • 3/26/2024 12:00:00 AM

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Sales Manager
  • Rent-A-Center
  • Millsboro, DE
  • It's Your Career. Own it! We make it easy to own your success. At Rent-A-Center, we have a no credit, worry-free policy....
  • 3/26/2024 12:00:00 AM

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Customer Account Representative/Delivery Driver
  • Rent-A-Center
  • Millsboro, DE
  • It's Your Career. Own it! We make it easy to own your success. At Rent-A-Center, we have a no credit, worry-free policy....
  • 3/26/2024 12:00:00 AM

Lewes (/ˈluːɪs/ LOO-iss) is an incorporated city on the Delaware Bay in eastern Sussex County, Delaware. According to the 2010 census, the population is 2,747. Along with neighboring Rehoboth Beach, Lewes is one of the principal cities of Delaware's rapidly growing Cape Region. The city lies within the Salisbury, Maryland–Delaware Metropolitan Statistical Area. Lewes proudly claims to be "The First Town in The First State." Lewes is located at 38°46′28″N 75°08′22″W / 38.77444°N 75.13944°W / 38.77444; -75.13944 (38.7745565, -75.1393498). According to the United States Census Bureau, the cit...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Retail Store Customer Service Representative jobs
$28,852 to $35,225
Lewes, Delaware area prices
were up 1.5% from a year ago