Retail Real Estate Representative jobs in Alabama

Don’t join a brokerage; Join a movement. Matt Curtis Real Estate is the fastest-growing team of Realtors and team members in the greater Huntsville, Alabama area. We cover properties in Huntsville, Madison, Athens, Hampton Cove, Decatur, New Market, Hazel Green, Hartselle, and Priceville. Our real estate Agents, Realtors, Sales Representatives, and team members are eager to provide our signature 5-star service and embrace a “team-first” attitude. We create a fun environment for our entire team with monthly food trucks, team bonding events such as kickball, laser tag, and team member celebrations making Matt Curtis Real Estate a fun and exciting place to work.

Matt Curtis Real Estate is looking for an outgoing, organized, go-getter for the role of Receptionist/Client Care Representative. You will be the voice and face of Matt Curtis Real Estate by answering incoming phone calls and assisting clients and other guests that visit our office and by assisting clients after close. You should be extremely customer service oriented and find joy in interacting with others on the phone and in person. The reception area is fast-paced and ever-changing, and you should enjoy this style of work too. At Matt Curtis Real Estate, providing 5-Star Service is the core of our operation. Therefore, our ideal candidate will be able to maintain and grow our client relationships.

What you should have:

• Excellent written and verbal communication skills as well as a high level of computer literacy
• Pleasant and professional impression to all visitors and team members - Punctuality and dependability are essential
• Ability to self manage, quickly grasp new concepts and be a proactive problem solver
• Strong organizational skills and ability to multitask, the ideal candidate will be able to handle various tasks simultaneously and collaborate with the team in a dynamic and fist paced environment
• Approach to tasks with an innovative open mind and a willingness to optimize efficiency and overall department performance

What you’ll be doing:

• This position will be split time; Reception for half of the day then serving our Client Care Department the second half. Duties will be shared with another member of the MCRE Team.
• Answering phone calls, taking messages, transferring calls - knowing when to escalate a call to a manager/Broker
• Receiving visitors at the office - clients and vendors will require information and assistance with various tasks, questions, and meetings
• Respond to all customer and employee inquiries in a timely manner, assist with conference room bookings and administrative real estate tasks
• Oversee our lead routing system via Follow Up Boss - monitoring leads are being ingested, assigned, followed up, and completing regular audits to ensure accuracy
• General administrative office support and clerical duties - inventory, stocking, filing, photocopies, depositing checks, straightening the lobby and break rooms
• Submitting and managing work order tickets for building and/or system maintenance
• Plan employee/client appreciation activities and events as needed - making reservations, scheduling catering, planning offsite events, facilitating invitations & RSVPs for client/team events
• Tracking client reviews and responding
• Placing outbound calls to clients after close and maintain the relationship with all of our 7000 past clients
• Planning client and team quarterly events
• Note that this job description is not designed to cover or contain all complete list of duties and that duties and responsibilities may change as you and the role evolve

Job Type: Full-time

Pay: $35,000.00 - $38,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 3 years (Preferred)
• Phone etiquette: 2 years (Preferred)
• Receptionist: 2 years (Preferred)

Ability to Relocate:

• Madison, AL 35758: Relocate before starting work (Required)

Work Location: In person