Retail Loss Prevention Director oversees a team of loss prevention staff that is responsible for safeguarding company assets from losses due to theft or fraud. Develops loss prevention and security policies and procedures. Being a Retail Loss Prevention Director creates and implements accounting and operational processes to reduce risk and losses. Directs investigations and the implementation of loss prevention programs. Additionally, Retail Loss Prevention Director may require a bachelor's degree. Typically reports to a director. The Retail Loss Prevention Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Retail Loss Prevention Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Job Description Summary
The Loss Prevention Service Specialist will be placed in high risk / complex stores. The primary role of the LPSS is to engage customers, promote customer service and provide deterrence to theft.
The LPSS will be highly visible and spend the majority of their time at the store entrance and in Center Core . The LPSS will work to raise shortage awareness among store associates.
This position will communicate frequently with both store management and loss prevention associates.
Job Description
ACCOUNTABILITIES
PRIMARY RESPONSIBILITIES
Works to promote customer service in the store by implementing the Kohl's Smile and Say Hi initiatives and helping customers with their needs
Assists in implementing loss prevention strategy
Promote a neat and clean store appearance at the entrance
Conducts associate package checks
Works in Center Core or at entrances to deter theft and provide customer service
OTHER DUTIES
Will NOT make shoplifting apprehensions
May assist the loss prevention associates, as necessary
Conducts building and physical security inspections to minimize exposure to loss
Promotes a safe environment for associates and customers and responds to emergency situations
QUALIFICATIONS
REQUIRED
Maintains attendance according to Kohl's standards
Strong communication and interpersonal skills. Works well with fellow associates, supervisors and customers
Maintains high ethical standards and adheres to Kohl's policies and procedures
Ability to participate in physical activities, including walking, lifting and climbing on a regular basis
PREFERRED
Experience in a customer service environment
Prior experience in retail loss prevention, security or law enforcement preferred
Pay Starts At : $16.75
Last updated : 2024-03-26