Retail Branch Trainer jobs in South Dakota

CORTRUST BANK
The mission of this bank is to profitably deliver high quality customer service that meets the financial needs of our community, its businesses, and its citizens. No line of financial services is beyond our charter.

CorTrust Bank is seeking a full-time Retail Branch Officer in our Aberdeen community!

It's more than just a job! When you join one of the region's leading community banks, you can expect a family atmosphere committed to building outstanding teams. We believe in the overall well-being of our employees and work hard to provide the best opportunities for growth. We're proud to offer a competitive compensation package that includes perks like 401k, insurance, paid time off, service awards, and community service opportunities.

As a Retail Branch Officer, incumbents will support CorTrust's mission and business objectives providing administrative and operational support for the Bank market and the Branch or Area Manager. They will supervise, train, and coach Customer Service Representative teams. They will handle escalated issue resolution with customers and will oversee all CSR and teller functions.   

Daily duties for this position: 

• Train Customer Service Representatives to ensure compliance with Bank policies, security procedures, and training requirements.
• Use extensive procedural knowledge to understand, approve, and override transactions while mitigating risk to the Bank and our customers. 
• Meet regularly with CSR staff to facilitate coaching and training, complete core competency appraisals, and communicate changes in policy and procedure.
• Coach CSR staff on cross-selling products and services to encourage referrals to our business partners and deepen customer relationships.
• Maintain knowledge of State and Federal banking regulations (BSA, CIP, OFAC, Reg CC, Reg D) and how they apply to bank policies and procedures.
• Perform balancing functions and maintain records for cash drawers, ATMs, and vaults, including accurate documentation and reporting of discrepancies. 
• Complete branch reporting functions and manage and update records to meet retention requirements.
• Act as a point of knowledge to support operational and staffing functions at all branches within the market as needed.
• Possess a sound understanding of IRAs to process new accounts, contributions, distributions, and facilitate Required Minimum Distributions (RMDs). 
• Performs other duties as assigned.

Required competencies:

• Possesses education, experience, or a combination of both to perform primary duties and responsibilities of position with minimal oversight.
• Adapts easily to system, process, product, policy, and service changes.
• Ability to reason, problem solve, and think critically while maintaining focus on customer service.
• Demonstrates a high level of integrity, personal diplomacy, and respect.
• Ability to understand and abide by all CorTrust policies, procedures, and applicable banking regulations.
• Knowledge of industry and area specific workflows.
• Champions change by maintaining strategic agility, exercises sound judgement, and perseveres in the face of adversity.
• Maintains knowledge of financial services and industry workflow to execute CorTrust’s mission and goals, mitigate risk, and achieve results.
• Invests in the ongoing mentorship and development of a team.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.