Retail Branch Trainer ensures maximum effectiveness of sales and service goals by developing, implementing, and conducting branch training programs. Researches new training methods and determines feasibility of use. Being a Retail Branch Trainer evaluates and enhances training programs to maximize revenue goals and enhance staff development. Conducts training on- and off-site to both general employee groups and management groups. Additionally, Retail Branch Trainer typically requires a bachelor's degree. Typically reports to a supervisor or manager. To be a Retail Branch Trainer typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
Job Description - Retail Branch Manager (062248)
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Description
Take the next step toward your new career today!
Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation.
Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve.
At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve.
By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!
The Retail Branch Manager I is responsible for the growth of consumer and business customer relationships, community engagement, and instore partner relationships, while delivering the Woodforest Experience to every customer, every day, every time.
Key Responsibilities :
Must be a Keeper of the Woodforest Culture and possess the ability to create energy around Retail objectives and initiatives.
Enhance customer experience and the reputation of the Bank by warmly and sincerely greeting, engaging, and developing relationships with retail partners and customers.
Embrace and lead a technology driven customer experience.
Lead, partner and execute a community engagement strategy with a Community Development Relationship Manager in order to be an engaged and intrinsic community partner.
Inspire and lead team members to reach their full potential.
Demonstrate flexibility to perform every other duty as assigned.
Competencies Required :
Qualifications
Minimum Qualifications / Experience :
5 years of relevant and transferrable sales and / or customer service experience.
OR a Bachelor’s degree and 3 years of relevant and transferrable sales and / or customer service experience.
Formal Education & Certification :
Supervisory Responsibility :
Responsible and accountable for all personnel and employment decisions at assigned branch / location.
Travel :
Up to 50% or more outside of branch or as needed by customer.
Working Conditions :
Last updated : 2024-02-25
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