Retail Branch Trainer jobs in Maine

BUSINESS ANLAYST/TECHNOLOGY TRAINER

GENERAL SUMMARY

            This is a professional services position supporting information technology software applications and programs for the Maine Judicial Branch (MJB). The Business Analyst/Technology Trainer (BATT) is primarily responsible for the delivery of business application training to MJB staff in a classroom-based or remote setting. Training responsibilities include material preparation and delivery of training on MJB business applications (e.g., Windows, Mac OS, Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint, Zoom, DocuSign, ShareFile, etc.) and high-level, navigation-based Case Management System (CMS) training (e.g., MEJIS, Odyssey, etc.).  Additionally, the BATT will provide training for non-CMS applications such as reSearch, Odyssey Portal, Defendant Access, and others.  Additional applications that require material development and training include: the Marshal Record Management System (RMS), Jury Information System (JIST), FileMaker Applications, Workday, and others.  

           The BATT may also, at times, be required to support Court Operations training efforts on the Odyssey and MEJIS CMS.  This position is expected to provide technical training and support on various technology-based projects and initiatives within the MJB.  Training efforts will be guided by the Business Analyst/Technology Training Coordinator.

            The BATT is expected to support the design and development of new application training materials, as well as maintain and update existing curriculums and materials.

             In the BATT’s business analyst capacity, the incumbent will provide direct end-user customer support for all assigned tier-2 application support issues.  Participation in requirements gathering processes and the performance of quality assurance testing of applications is also expected from time to time.

             The BATT works closely with the Senior Technology Business Analyst, the Business Analyst/Technology Training Coordinator, the Human Resources Coordinator, as well as other MJB subject matter experts.  The incumbent reports to the Senior Technology Business Analyst. 

             Statewide travel and non-standard work hours may be required.

ESSENTIAL JOB FUNCTIONS *

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Provides classroom and remote based training for desktop applications including, Windows, Mac OS, E-mail, and Microsoft Office products.
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Prepares and delivers application training programs to various groups at the Capital Judicial Center in Augusta and at various locations throughout the State of Maine.
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Provides answers to subject matter questions during training sessions.
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Makes presentations at regional meetings, clerks conferences, and other meetings.
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Delivers follow-up training in person or remotely to the MJB Judges and staff.
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Maintains a database record of training attendees.
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Maintains a list of questions asked by trainees and answers to such questions, and updates training materials as needed.
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Creates test cases in applications for users and as required by the training program curriculums.
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Assists the technical staff by providing training support during times of software and hardware upgrades and implementations.
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Assists the Business Analyst/Technology Training Coordinator with the development of schedules for technology training.
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Assists the Business Analyst/Technology Training Coordinator in evaluating effectiveness of training and analyzes feedback from trainees to recommend course design and delivery improvements.
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Assists with logistical arrangements for all technology-training activities.
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Assists in developing and implementing application-training plans for both new and existing Judicial Branch applications. 
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Assists in maintaining written training materials and manuals designed and prepared for the implementation and use of applications.
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Assists in validating training materials including the manuals, handouts, training databases, and presentation tools prior to delivery of training program.
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Assists with development of appropriate training methods in consultation with OIT staff and the Business Analyst/Technology Training Coordinator.
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Assists in development of on-line help features, training videos, and other training resources as needed.
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Travels to courts and other training sites as needed to provide training and on-site support.
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Resolves all assigned tier-2 application support issues in accordance with established priority timeframes.
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Participates in Change Control Group sessions as needed.
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Performs quality assurance testing of Judicial Branch applications in consultation with the QA Lead or the OIT Manager.

OTHER DUTIES AND RESPONSIBILITIES

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Performs other duties as required.
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Required in-state travel will be reimbursed.  

* The above list is intended to describe the general nature and level of work being performed by employees in this classification.  A position may not be assigned all the duties listed, nor do the listed examples include all the duties that may be assigned.  

MINIMUM EDUCATION AND EXPERIENCE REQUIRED TO BE CONSIDERED FOR EMPLOYMENT: 

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Associates degree from an accredited university. Bachelor’s degree is preferred.  Note: An equivalent combination of education, training, and/or experience necessary to successfully perform the essential functions of the work may be substituted for the degree requirement.
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Demonstrated competence and experience in developing software application training programs and delivering the training in a classroom-based or remote setting.
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Experience with court operations, court clerk functions, and case-processing activities is preferred.
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Experience analyzing and resolving application issues reported by end users is preferred.

KNOWLEDGE, SKILLS, AND TRAINING TO ADEQUATELY PERFORM JOB DUTIES: 

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Understanding of and capacity to champion organizational change.
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Knowledge and substantial experience in delivering technology-based training programs to groups and individuals.
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Knowledge and experience using the Court’s Case Management System is preferred.
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Knowledge of the procedures, functions, and responsibilities of the Clerk’s Office (District and/or Superior), including the use of court manuals, court rules, and forms is preferred.
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Knowledge and expertise in the use of Microsoft Word, Excel, PowerPoint, Mac OS, and Windows.
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Knowledge and expertise in the use and care of computers.
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Ability to evaluate training effectiveness.     
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Ability to formulate and express ideas on complex technical subjects clearly and concisely, orally, and in writing.
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Ability to prepare and present detailed information to large groups of people.
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Ability to organize work, training programs, and materials.
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Ability to establish and maintain effective interpersonal relationships and ability to communicate effectively.
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Ability to work both independently and effectively in a team environment.
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Ability to be self-motivated and self-aware.
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Ability to function constructively in a stressful environment.           
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The position requires a willingness to travel extensively (including overnight travel) and work an irregular schedule.

PHYSICAL AND MENTAL DEMANDS (include but are not limited to:)

            Must be able to remain in a stationary position for prolonged periods to conduct office work, such as desk work and attending meetings. Needs to move inside or outside the office space to access file cabinets, office equipment, and assigned work locations. Must be able to use dexterity and coordination to use telephone, keyboard, computer and other office systems and equipment efficiently. The person in this position must be able to understand direction and possess cognitive, intellectual, and mental ability to concentrate on details, perform more than one complex task at a time, handle diverse pressures, train and evaluate others, respond to complaints, understand complex subject matter and solve complex problems. The person in this position must use logic to analyze and prioritize. The person in this position must be able to communicate with others and regularly exchange ideas, information and meaning with others. The person in this position needs to adapt well in the face of workplace stressors such as complaints, competing priorities of reasonable or high significance to the successful function of the unit.            

         Within the requirements and framework of the law, reasonable accommodation will be made to enable an otherwise qualified individual to perform the essential functions of the job. 

*External and internal applicants, as well as position incumbents who become disabled as defined under the  Americans With Disabilities Act, must be able to perform the essential job functions either unaided or with the  assistance of a reasonable accommodation, to be determined based on individual assessment.

Salary Information

• Grade 14; $27.65 - $36.04 per hour

Full time. Generous fringe benefits. These include: a defined benefit pension plan; paid life insurance; health, dental and vision plans; flexible spending arrangements; paid holidays, vacation and sick leave; employee assistance program; tuition reimbursement; child and elder care reimbursement; gym reimbursement program; and 457(b) deferred compensation plan.

This posting will remain open until filled. Cover letter, resume, and on-line application required. 

Please note only on-line applications will be accepted: https://www.courts.maine.gov/about/jobs.html 

The Judicial Branch is an EEO/AA employer.

Job Type: Full-time

Pay: $27.65 - $36.04 per year