Retail Branch Trainer ensures maximum effectiveness of sales and service goals by developing, implementing, and conducting branch training programs. Researches new training methods and determines feasibility of use. Being a Retail Branch Trainer evaluates and enhances training programs to maximize revenue goals and enhance staff development. Conducts training on- and off-site to both general employee groups and management groups. Additionally, Retail Branch Trainer typically requires a bachelor's degree. Typically reports to a supervisor or manager. To be a Retail Branch Trainer typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
Job Title: Trainer Department: Training
Reports to: Training Manger FLSA Status: Exempt
Job Summary:
ContactPoint360 is seeking someone that thrives on creating, documenting, sharing, and teaching various topics related to contact center soft skills and client specific training. Most of your time will be spent in a training room facilitating training. Additionally, there are administrative responsibilities such updating trainee’s information and performance on our HRIS system and various excel spreadsheets. In this role, you also monitor calls to identify additional training opportunities. CP360 Trainers are passionate about teaching and appealing to different learning styles, answering questions, and providing engaging presentations. You know how to work the room by making each member of our team feel important and you aren’t afraid to adapt based on trainee needs. The ideal candidates for this role should have great rapport building, listening and problem-solving skills. If this sounds like you, we’d encourage you to apply now!
Supervisory Responsibilities:
Train new hire and continuing education classes based on client needs.
Direct and indirect supervisory responsibilities of employees in several departments.
Duties/Responsibilities:
Collaborate with department heads and subject matter experts to identify training needs.
Design and develop comprehensive training programs that align with organizational goals and objectives.
Conduct engaging and interactive training sessions for employees at various levels.
Utilize a variety of training methods, including workshops, e-learning, and on-the-job training, to accommodate different learning styles.
Ensure training content is current, relevant, and aligned with industry best practices.
Implement assessments and evaluations to measure the effectiveness of training programs.
Analyze training feedback and make necessary adjustments for continuous improvement.
Identify opportunities for ongoing learning and development to enhance employee skills.
Work closely with Training Manager, business leaders and HR to address specific training needs.
Foster a collaborative and positive training environment.
Performs other related duties as assigned.
Required Skills/Abilities:
Proven experience as a Trainer, Training Specialist, or in a similar role.
Strong understanding of adult learning principles and instructional design.
Excellent presentation and communication skills.
Ability to adapt training methods to accommodate diverse learning styles.
Proficient in using training tools and technologies.
Knowledge of industry trends and best practices in training and development.
Enthusiastic and passionate about employee development.
Availability to work evenings or weekends as required to meet and exceed company & client expectations.
Education and Experience:
Experience with the full training lifecycle including analysis, design, delivery, and evaluation.
Minimum of 3 years progressive work experience in the call center/BPO industry in a similar capacity.
Completion of post-secondary education and some training certifications preferred.
Must have completed the PRT program.
Physical Requirements:
Sitting and/or standing.
Talking for a prolonged period.
Working on a computer for a prolonged period.
WE ARE AN EQUAL-OPPORTUNITY EMPLOYER We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, or disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.
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