Retail Branch Trainer ensures maximum effectiveness of sales and service goals by developing, implementing, and conducting branch training programs. Researches new training methods and determines feasibility of use. Being a Retail Branch Trainer evaluates and enhances training programs to maximize revenue goals and enhance staff development. Conducts training on- and off-site to both general employee groups and management groups. Additionally, Retail Branch Trainer typically requires a bachelor's degree. Typically reports to a supervisor or manager. To be a Retail Branch Trainer typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
OVERVIEW:
Ensure efficient and courteous customer relationships, delivery of superior customer service and optimum staffing in the retail branch. Create and establish relationships with customers by promoting customer care and answering complex customer questions. Train and provide guidance to staff. Ensure accurate branch operations and create a positive work environment, while maintaining a secure facility. Perform all tasks in compliance with established Bank policies and procedures as well as regulatory requirements.
ESSENTIAL FUNCTIONS:
ADDITIONAL FUNCTIONS:
The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and to make reasonable accommodations as needed.
SUPERVISORY RESPONSIBILITIES:
Yes
WORK ENVIRONMENT:
Typical office environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is generally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
REQUIRED KNOWLEDGE, SKILLS AND/OR ABILITIES:
Winchester Co-operative Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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