Retail Banking Product Manager jobs in Laredo, TX

The Banking Center Operations Manager is responsible for the administration, management and efficient daily operation of a full-service banking center. This includes operations, product sales, customer service, facility maintenance, security, and safety in accordance with the Bank’s objectives. The Manager will develop new deposit business, provide a superior level of customer service, and promote the sales and service culture through coaching, guidance, and staff motivation. The Manager will also be responsible for achieving individual and banking center sales goals through new business, sales, referrals, and retention of account relationships. This role requires the Manager to provide leadership, training, and supervision, actively participate in sales management, be well versed in the Bank’s products, services, processes, procedures and systems, and delegate day-to-day operations to the appropriate Operations personnel.

• Manage the day-to-day banking center operations to ensure operational excellence.

• Directly supervise all banking center operations and lobby personnel.

• Order supplies for the banking center.

• Monitor and oversee all banking center procedures and transactions, which include overrides, audits, balancing, bait money, approve checks, review large items, and ensure individual teller and vault limits are within policy.

• Monitor and oversee all Teller Capture procedures.

• Resolve escalated customer complaints/issues promptly and effectively.

• Act as the Banking Center Security Coordinator, responsible for overall banking center security and adherence to policy and procedures.

• Responsible for quarterly security device inspections, as well as conducting monthly security training.

• Be well versed in Business Online Services and Retail Online Services, ensure proper completion of necessary documentation, and provide documentation to the Electronic Banking Department.

• Create and maintain a fair weekly schedule for lobby personnel, including the opening and closing officer schedule.

• Ensure timekeeping system is current with updated schedules as well as communicating schedules to lobby personnel and officers in a timely manner.

• Provide ongoing guidance and support to lobby personnel for the development of the Bank’s overall mission of recruiting customers, building relationships, and retaining customers.

• Promote an effective sales and service environment.

• Responsible for quality control verification of all new account maintenance and lobby services performed at the banking center. This is including but not limited to opening & closing accounts, online banking, business online banking, IRAs, Card Valet, debit cards, wires, and Client Central.

• Maintain working knowledge of all the Bank’s products, services and service charges.

• Conduct regular staff meetings to communicate compliance with all Bank policy and procedures and communicate any updates to lobby personnel, as necessary.

• Conduct 90-day evaluations for new lobby personnel as well as annual performance evaluations for existing lobby personnel within an appropriate timeframe.

• Monitor lobby personnel performance. When appropriate, conduct coaching for improved performance and engage in disciplinary action steps with Human Resources, when necessary.

A self-starting individual who possesses the following skills: