Retail Area Manager jobs in Juneau, AK

The Area General Manager oversees multiple bases and additional General Managers as assigned within a geographic area. The Area General Manager is responsible for the safe and efficient management, operation, maintenance, and financial performance of the FBO facilities and services. They serve as direct liaison with the managing entity of home airport and is responsible for compliance with all rules, regulations, and policies as issued by Airport Management, the Federal Aviation Administration, and other pertinent authorities. They are responsible for all aspects of the FBO including proper delivery of services, condition of physical plant, staffing, equipment, and maintenance of same.

Job Responsibilities

General Duties

• Foster a work culture based on Atlantic values with an emphasis on safety.
• Continually evaluate and execute opportunities to improve the site’s financial performance.
• Serve as the primary liaison between local and corporate staff.
• Representation of Atlantic Aviation in a professional and positive manner.
• Continuous application and reinforcement of the principles of the “Atlantic Attitude”
• Ensure that the site operations are conducted in accordance with company, local, state, and federal requirements.
• Interaction with customers, vendors, and employees in a professional and courteous manner.
• Communication of work progress and significant issues with Regional Management.
• Accountable for the adherence to Atlantic standards and SOP’s by all site staff.

Essential duties and responsibilities include (but not limited to):
Operations:

• Inventory Management to include fuel operations, quality control & record keeping, and environmental compliance
• Adhere to corporate standards pertaining to the maintenance and upkeep of the FBO ramp, facilities and equipment to the best of your ability.
• Maintain ATA 103 Requirements
• Manage both centralized and local vendor agreements as well as Use and Occupancy Agreements, Tenant Leases, OFAC & other compliance related responsibilities
• Approve & monitor contracts with Third Party Service Providers such as Hotels, Caterers, Taxi, Limo and Rental Car
• Monitor traffic on ramp and assist when needed. This may require working in shift periodically.
• Monitor Airport Master Leases and Minimum Standards to ensure compliance, track renewals, capital requirements, etc.

Safety and Training:

• Function as the Safety Officer of the base, ensuring compliance to Safety Culture, Audits, Annual Inspections, Recurrent Training, and SOP compliance.
• Conduct regular Safety Briefings to ensure constant engagement with safety and awareness
• Ensure the Safety of all Employees, Customers and Property
• Develop and oversee local safety team for quality assurance inspections, safety hazards and infractions.
• Maintain readiness to handle emergencies including Airport Emergency Procedures and providing medical aid as required.
• Administration of the Tow Certification Program as well as ACE Line Training.

Business Development and Customer Relations

• Create initiatives to improve revenue sources and participate in regional and corporate marketing efforts.
• Assist your regional sales manager with customer segmentation and the identification of new customer prospects.
• Frequently interact with customers to measure customer satisfaction levels. Use customer feedback to continually develop and improve procedures and increase customer loyalty.
• Take lead role in maintaining existing business and developing new business by monitoring margins, negotiating fuel and/or hangar agreements and problem resolution with customer base.
• Provide absolute, seamless Customer Service to develop and maintain productive customer relationships and foster brand loyalty.
• Cultivate, develop, and foster positive relationships with the Airport Authority, local municipalities, and aviation community
• Monitor customer contracts for compliance, rate adjustments, renewals, etc.

Financial:

• Monitor and control labor costs, staff scheduling and employee turnover rates
• Support Accounting by managing Accounts Payables, Receivables, Recurring Invoices, Collections and Procurement.
• Supervise local and corporate inventory reconciliation procedures to ensure accuracy and timely completion
• Daily monitoring of customer activity
• Prepare annual operating budget with a thorough understanding of goals and objectives and seek assistance if needed.
• Prepare Authorization for Expenditures (AFE’s) for capital improvements and/or emergency repairs
• Analyze and report on monthly financial performance and monitor year-over-year trends to identify potential issues or opportunities
• Monitor market share, capture rates, average uplift, margin, and other KPI’s as assigned.
• Adjust prices, service fees and other income segments in accordance with corporate initiatives guidance.
• Responsible for submission of Payroll and Timekeeping
• Communicate with Regional Controller and the corporate office on status of the base’s financial position and seek assistance where needed.

Employee Management

• Ensure effective hiring practices to identify qualified candidates, retain key talent and maintain a stable workforce to meet the demanding needs of the operation.
• Mentor, guide, coach, evaluate, and discipline staff in partnership with corporate Human Resources and in accordance with policies and procedures.
• Train and develop employees to succeed within Atlantic’s culture, improve work performance, and maximize employee potential while developing bench strength for future staff promotions and advancement.
• Ensure employees receive company communications and necessary training including safety, customer service standards, company culture, etc.
• Organize and execute formal and informal team building and employee recognition programs in conjunction with corporate initiatives.
• Partner with corporate Human Resources in company-wide programs to include drug testing, workers comp, OSHA, Affirmative Action, training, performance reviews, etc.
• Participate in required and recurrent HR training.
• Utilize corporate Human Resources to assist when needed or required.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Required Skills and Qualifications

• Baccalaureate degree from an accredited four-year college or University, preferably in Business Administration, Aviation Management, or related field of study.
• At least ten (10) years of progressive experience in FBO Management, the aviation/airline industry, or the equivalent in a service-related field.
• Demonstrated financial, administrative and management capability.
• Knowledgeable on various type of General Aviation Aircraft.
• Great communication skills, both written and oral, using the English language
• Valid driver’s license with good driving record
• Be able to pass extensive background check
• Aptitude in managing and developing staff
• Excellent telephone and customer service skills
• Good organizational skills
• Basic proficiency in use of MS Office applications
• Flexible work schedule may include extended workdays, weekends, holidays, and on-call as needed.