Restaurant Supervisor - Casino jobs in Lompoc, CA

Restaurant Supervisor - Casino supervises restaurant operations and personnel, schedules employees, and fills-in where necessary. Manages staffing schedules, inspects the kitchen, monitors inventory and cash flows, and ensures customer satisfaction. Being a Restaurant Supervisor - Casino may require a high school diploma or equivalent. Typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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CASINO HOST
  • Chumash Enterprises
  • Santa Ynez, CA FULL_TIME
  • Location

    Chumash Casino Resort


    Employment Status

    Full Time


    Shift

    Varies


    Specific Work Schedule



    Department



    Beginning Pay Rate

    Pay Range: $21.54 - $25.34 DOE

    Casino Host

    JOB DESCRIPTION:



    Pay Range: $21.54 - 25.34 Per Hour!

    The Casino Host assists Executive Hosts in the generation of incremental gaming revenue by cultivating relationships with premium level players and providing excellent customer service. The Casino Host collaborates with all Player Development team members to increase rated play and expand Executive Host blocks. The Casino Host maintains the Higher Limit desk.



    JOB REQUIREMENTS:



    Primary Duties, Responsibilities and Tasks:

    • Responsible for providing optimal guest service to all players with a main focus on developing lasting relationships with all Black, Diamond and Platinum level players via delivery of personalized customer service.
    • Offers expedited guest service from the Higher Limits desk. ; establishes self as key contact for the Casino’s valuable players.
    • Communicates with Executive Host team to ensure guidelines surrounding guest service, amenities, comps, and reinvestments are followed to ensure the consistent delivery of superior guest service.
    • Responds to situations regarding disgruntled guests and uses communication skills to diffuse possible confrontations; quickly evaluates situation, offers solutions and alternatives, and decides on a plan of action.
    • Helps to cover Ambassador Hosts in VIP services when required.
    • Maintains detailed knowledge of VIP guests, their gaming habits, and their specific needs and requirements.
    • Provides in-depth assistance to Executive Hosts in support of their gaming block.
    • Serves as backup for Executive hosts in their absence and on their behalf.
    • Works closely with VIP Services, Ambassador Hosts and Club Indulge.
    • Responsible for managing and increasing rated slot and table games play.
    • Responsible to assist in meeting revenue goals set forth by the Casino.
    • Communicates with premium/rated players through telemarketing and letter writing regarding available services, promotional opportunities and special events.
    • Works with Promotions, Direct Marketing, and other departments to ensure the success of premium slot, table and VIP promotions.
    • Assists in hosting VIP events, promotions and special activities.
    • Calculates guest rated play and worth through system generated analysis and reports.
    • Facilitates communication between guests and Team Members to ensure guest satisfaction.
    • Answers questions about CLUB Indulge, rewards, promotions, casino directions, etc.
    • Issues CLUB Indulge Cards, explaining all of the rewards and benefits.
    • Assists guests with hotel, Spa, and Willows restaurant reservations; coordinates with Executive Hosts for placement of any additional amenities.
    • Issues redemptions to guests as needed.
    • Meets with departmental directors and managers as needed.
    • Performs other duties as assigned.

    Required Qualifications:

    • High School Diploma or GED Certificate.
    • Associate’s Degree or Bachelor’s Degree in Business Administration, Hospitality, or Marketing preferred.
    • Previous host experience or three years’ strong guest service experience in hospitality or gaming industry.
    • Advanced oral and written communication skills required.
    • Computer proficiency, including Microsoft Office applications, email and Internet.
    • Excellent interpersonal skills with demonstrated patience and respect.
    • Exceptional detail and follow-up skills.
    • Ability to work with many different clientele bases.
    • Ability to control and manage conflict.
    • Must be able to work weekends, evenings and holidays when necessary.
    • Able to effectively establish priorities and meet deadlines.
    • Multi-task oriented.
    • Ability to quickly evaluate alternatives and decide on a plan of action.
    • Must have valid Driver’s License with an acceptable driving record.
    • Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
    • Native American hiring preference applies.

    About Us:

    Chumash Enterprises is one of the premier employers in Santa Barbara County. We excel in providing a “Welcome to Freedom” atmosphere to our Chumash Casino Resort guests, while also offering a high level of care and customer service at our various Chumash-owned properties. For our Team Members, we are a unique employer with a “Free to Be Me” mentality. That means our Team Members have the ability to bring their most unique and individual selves to the workplace. It means they have the freedom to find their own path to success. With more than 1,800 Team Members, we offer a stable, rewarding, and energetic work environment with competitive pay, benefits, exciting growth opportunities, tuition reimbursement and more!
    As our organization grows, new and exciting opportunities continue to develop at all of our properties, including Chumash Casino Resort, Chumash Employee Resource Center, Chumash Gas Station, Santa Ynez Tribal Health Clinic, Tribal Operations, Hotel Corque and The Hadsten.

    Disclaimer:

    The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
    Consistent with federal law, Native American hiring preference applies.

  • 1 Day Ago

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Casino Cash Specialist
  • Chumash Enterprises
  • Santa Ynez, CA FULL_TIME
  • Overview The Casino Cash Specialist is responsible for the collection, processing, and recording of currency from all gaming operations and cash dispenser machines. Ensures all cash dispenser machines...
  • 21 Days Ago

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Lead Casino Cash Specialist
  • Chumash Enterprises
  • Santa Ynez, CA FULL_TIME
  • Overview The Lead Casino Cash Specialist is responsible for the collection, processing, and recording of currency from all gaming operations and cash dispenser machines. Ensures all cash dispenser mac...
  • 1 Month Ago

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Casino Anti Money Laundering Manager
  • Boutique Recruiting
  • Santa Ynez, CA FULL_TIME
  • A renowned gaming and lodging venue in Santa Ynez, CA is seeking a highly skilled Casino Anti Money Laundering Manager to join its team! As the Casino Anti Money Laundering Manager, you will play a pi...
  • 12 Days Ago

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Wendys Shift Leader
  • WKS Restaurant Group
  • Lompoc, CA FULL_TIME
  • Pay Range: $16.00 – $26.00 Listed wages are based on company-wide ranges. Actual earnings will vary based on factors such as: restaurant brand, experience, education, geography, applicable minimum wag...
  • 13 Days Ago

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Wendy's Team Member
  • WKS Restaurant Group
  • Lompoc, CA FULL_TIME
  • Pay Range: $16.00 – $26.00 Listed wages are based on company-wide ranges. Actual earnings will vary based on factors such as: restaurant brand, experience, education, geography, applicable minimum wag...
  • 13 Days Ago

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0 Restaurant Supervisor - Casino jobs found in Lompoc, CA area

Lompoc (/ˈlɒmpoʊk/, LOM-poke) (Purisimeño: Lompo', "Stagnant Water" ; Spanish: Lumpoco) is a city in Santa Barbara County, California, on the west coast of the United States. The city was incorporated on August 13, 1888. The population was 42,434 at the 2010 census, up from 41,103 at the 2000 census. Before European settlers arrived, the area around Lompoc was inhabited by the Chumash people. The name of the city is derived from a Purisimeño term, "Lum Poc", which means "stagnant waters" or "lagoon". The Spanish called it "Lumpoco". In 1837, the Mexican government sold the area as the Rancho L...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Restaurant Supervisor - Casino jobs
$35,444 to $58,998
Lompoc, California area prices
were up 2.5% from a year ago

Restaurant Supervisor - Casino in Wilmington, DE
This job posting is for a position in a restaurant that is independently owned and operated by a franchisee.
January 18, 2020