From $14.14 - $14.85
Position Title: Front End Supervisor
Department: Sales
Supervisor:Branch Manager
FLSA: Non-exempt
Position Summary:
Supervises Cashiers, Front-End Loaders, Checkers and U-Boat Retrieval.
Essential Functions:
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Supervises, trains and evaluates cashiers, front-end loaders, checkers and U-boat retrieval.
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Ensures friendly, efficient and professional customer service.
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Ensures compliance with established sales and security policies and procedures.
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Investigates and resolves customer complaints in a timely and professional manner.
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Assists customers with product location and detailed information when needed.
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Plan and prepare work schedules to include lunch and vacation.
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Performs cashier “check-outs” and operates register, when needed.
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Performs Supervisor functions of voids and returns, price adjustments, IOUs (F-6) vs. invoicing and cancels transactions.
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Assists checkers in comparing customer receipts to items on cart to avoid losses.
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Efficiently uses industry specific software to resolve customer inquiries, price checks, inventory queries and price discrepancies.
Other Responsibilities:
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Performs other work-related duties as required and assigned.
Education, Experience and Skills Required:
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Bachelor’s Degree, OR
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High School Diploma of GED with at least 4 years experience in customer service or related field, OR
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Any appropriate combination of education and experience.
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Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
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Ability to effectively present information and respond to questions from managers, clients, and general public
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Ability to calculate figures, and amounts such as discounts, interest, proportions, percentages, area, mass and volume.
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Effective oral and written communication skills.
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High level of interpersonal skills to handle sensitive situations.
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Commitment to company values and strong customer orientation.
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Computer Literacy
Physical Requirements:
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Lift/Carry Abilities (measured for maximum or average load)
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Lift – 50 lbs
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Carry strength (50’ or less) – 50 lbs
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Frequent lift/carry (> 12x/hour) – 50 lbs
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Constant lift/carry (> 30x/hr) – 20 lbs
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Physical Aptitudes (rated based on level of skill involved)
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Agility/dynamic balance 80-119%
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Finger dexterity – 80-100%
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Manual dexterity – 80 – 100%
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Posture Tolerance (rated based on frequency or time involved)
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Stand/walk – constantly
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Reach above shoulder level – occasionally
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Twist/turn head – occasionally
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Bend over/stoop – occasionally
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Climb steps/ladder – occasionally
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Kneel/squat - occasionally
Work Environment:
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For the most part the ambient will be room temperature, due to proximity of work-station to the exit doors, room temperature may change according to the season and the level of activity at the store.
Acknowledgement:
I fully understand the responsibilities and qualifications required for this job. Furthermore, I find that I am capable of performing the required functions.
Brand: Restaurant Depot
Address: 4220 S. Lee Street Buford, GA - 30518
Property Description: 461 - BUFORD
Property Number: 461