Restaurant Director - Casino jobs in York, PA

Restaurant Director - Casino directs the operations in one or several restaurants. Monitors restaurant revenue and customer satisfaction. Being a Restaurant Director - Casino may require a bachelor's degree in area of specialty. Typically reports to top management. The Restaurant Director - Casino typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Restaurant Director - Casino typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)

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CASINO FLOOR HOST
  • Hollywood Casino York
  • York, PA FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

    • Develops relationships and rapport to increase loyalty with a targeted audience of guests. 
    • Utilizes tools available to increase guest acquisitions and activations of the PENN Play App and Wallet.
    • Actively captures new player information and preferences.   
    • Creates player cards for uncarded guests by consistently roaming assigned areas for the targeted audience.
    • Greets guests actively engaged in gaming at the targeted levels.
    • Provides guests with hospitality arrangements, including events, promotional and food offers.
    • Assists in resolving guest opportunities and/or conflicts in a fair and equitable manner.
    • Enthusiastically supports, actively promotes, and demonstrates superior guest service (internal & external) in accordance with department and company standards and programs.
    • Gathers information from targeted audience to track effectiveness of current programs and events.  
    • Maintains the confidentiality of player information including, but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc. 
    • Makes decisions regarding comps based on a consideration of recorded play, earned points, comp availability and guest profitability.
    • Aids the Marketing department and supports Casino Hosts and Executive Casino Hosts as needed. 
    • Adheres to all local policies, procedures, and operating guidelines. 
    • Performs PENN Play functions, such as enrolling guests into the players club, maintaining accurate player tracking information, and communicating available offers. 
    • Maintains an in-depth knowledge of the PENN Play program, casino promotions, events, and amenities; must have the ability to explain the program.
    • Follows-up on service requests with appropriate departments on behalf of the guests and escalates to management as necessary. 
    • Performs other job related and compatible duties as assigned.

    WE LOVE OUR WORK.

     

     

    • Must be at least 18 years of age.
    • Bachelor’s degree (B.A.) from four-year college or university; or minimum of five (5) years customer service experience and/or training; or equivalent combination of education and experience.   
    • Must have a minimum of one (1) year Casino Guest Service experience, including but not limited to Player Development, Slots, or Table Games.   
    • One (1) year of hosting experience with adequate customer following preferred.  
    • Must have intermediate computer knowledge; MS Office (Word, Excel, and Outlook), Sales Force (CMS); ACSC preferred.  
    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs  
    • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.  
    • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.  
    • Must be able to maintain confidentiality and a high level of professionalism at all times.   
    • Must have the ability to write reports and business correspondence.  
    • Must possess excellent oral and written communication skills.  
    • Must have the ability to identify problems, collect data, analyze, and draw valid conclusions. 
    • Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.).  

    BRING US YOUR BEST.

    We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

     

    Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

     

      

     

    We're changing entertainment. Follow us.

     

    Equal Opportunity Employer

     

     

     

  • 15 Days Ago

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Executive Casino Host
  • Hollywood Casino York
  • York, PA FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
  • 2 Months Ago

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Hollywood Casino York Hiring Event - 1/24
  • Hollywood Casino York
  • York, PA FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We're always looking for talent athat believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nig...
  • 2 Months Ago

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TABLE GAMES DEALER SCHOOL STUDENT (Part Time)
  • Hollywood Casino York
  • York, PA PART_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
  • 19 Days Ago

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LEAD SECURITY OFFICER
  • Hollywood Casino York
  • York, PA FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
  • 19 Days Ago

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Assistant Pit Manager
  • Hollywood Casino York
  • York, PA FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
  • 22 Days Ago

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0 Restaurant Director - Casino jobs found in York, PA area

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Grant Director
  • YWCA York
  • York, PA
  • Job Description Job Description Summary: This position is responsible for researching, preparing, and submitting proposa...
  • 3/28/2024 12:00:00 AM

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Community Director
  • UDR
  • Towson, MD
  • UDR, Inc. and its affiliated companies are seeking a Community Director to join our team at The Quarters at Towson Town ...
  • 3/28/2024 12:00:00 AM

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Director of Youth Programs
  • YWCA York
  • York, PA
  • Job Description Job Description Summary: This position requires both providing direct services to high school students a...
  • 3/27/2024 12:00:00 AM

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Pharmacy Director
  • Encompass Health
  • Mechanicsburg, PA
  • A better team approach A better result for patients BE THE CONNECTION. As pharmacy director, you'll have an extraordinar...
  • 3/27/2024 12:00:00 AM

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Executive Director
  • LGBT Center of Central PA
  • Harrisburg, PA
  • Position Title: Executive Director Anticipated Start Date: December 1, 2023 Hours & Schedule: This is a full-time, salar...
  • 3/25/2024 12:00:00 AM

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Director of Operations
  • Abel Personnel
  • Harrisburg, PA
  • Job Description Job Description Director of Operations Harrisburg PA Company is seeking a Director of Operation. Multich...
  • 3/25/2024 12:00:00 AM

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Director of Plumbing
  • APR Supply Co.
  • Lebanon, PA
  • Job Description Job Description Who We Are With 42 branch locations throughout Pennsylvania, New Jersey and Delaware and...
  • 3/24/2024 12:00:00 AM

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Culinary Operations Director
  • Patrice & Associates
  • Middletown, PA
  • Job Description Job Description EXECUTIVE CHEF-CATERING Multi location AWARD WINNING & Growing Company Medical/Dental/Vi...
  • 3/24/2024 12:00:00 AM

York (Pennsylvania German: Yarrick), known as the White Rose City (after the symbol of the House of York), is the county seat of York County, Pennsylvania, United States, located in the south-central region of the state. The population within York's city limits was 43,718 at the 2010 census, a 7.0% increase from the 2000 count of 40,862. When combined with the adjacent boroughs of West York and North York and surrounding Spring Garden, West Manchester, and Springettsbury townships, the population of Greater York was 108,386. York is the 11th largest city in Pennsylvania....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Restaurant Director - Casino jobs
$110,691 to $168,243
York, Pennsylvania area prices
were up 1.5% from a year ago

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With the casino's Wine Country location in the heart of some of the world's best food and wine production regions, eating certainly cannot be an afterthought, either in quality or diversity.
December 09, 2019
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Gone are the days when eating at a casino meant braving a suspicious buffet.
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Many of the restaurants are local, as are their purveyors and staff.
February 01, 2020