Restaurant Director - Casino jobs in Philadelphia, PA

Summary: Greets guest and controls dining room seating according to established policies and guest service standards.

Engagement Expectations:

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

• Smile, display energy and open body language.
• Proactively greet team members and guests, initiating interaction to provide service
• Always use a positive parting remark to end the conversation

Essential Job Functions:

• Greets guests, determines seating location, escorts guest to tables, and provides menus.
• Answers phone, utilizes reservation system, responds to guest inquiries and takes reservations.
• Refers difficult guest complaints to management.
• Inspects guest identification to ensure guest meets legal age limit for alcohol possession/consumption
• Monitors guest alcohol consumption and acts according to established alcohol awareness program guidelines.
• Keeps abreast of casino promotions and events in order to respond to guest inquiries.
• Performs all other duties as assigned.

Qualifications:

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Three or more months of related experience and/or training preferred.
• Must be able to work flexible shifts weekends and holidays
• Knowledge of Database software

• Ability to successfully fulfill the pre-employment process.

Physical and Mental Demands:

• Regularly required to see, talk and hear; use hands to finger, handle, or feel; reach with hands and arms, frequently required to stoop and kneel.
• Must occasionally lift up to 10 pounds.
• Able to interact with others while maintaining a positive and courteous demeanor under frequently fast paced work conditions.
• Ability to work in a noisy and smoky environment