Restaurant Director - Casino directs the operations in one or several restaurants. Monitors restaurant revenue and customer satisfaction. Being a Restaurant Director - Casino may require a bachelor's degree in area of specialty. Typically reports to top management. The Restaurant Director - Casino typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Restaurant Director - Casino typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Position Summary
Responsible for the success of one of the Sandia Resort and Casino food outlets. Responsible for supervising the day to day operations on assigned shift by spending a minimum of 90% of their time on the floor interacting with guests on the floor and coaching employees. Ensures that the proper levels of service are provided based on forecasted needs and daily business volumes. Solicits guest’s feedback by direct interaction and comment cards as a means to continually improve. Maintains a neat, clean, organized, safe and comfortable work environment for employees and guests at all times. Teaches, reinforces and leads employees by creating a positive and supportive environment. Enforces all regulatory internal controls, policies and procedures and utilizes progressive discipline as needed. Enforces all appearance and uniform guidelines.
Supervision Exercised
Supervised by the Outlet Manager.
Supervises servers, host/hostess, bussers, bartenders, cocktail servers and barbacks as assigned.
Major Duties and Responsibilities
Customer Service
Supervisory
Health, Safety and Compliance
Communications
Secondary Duties and Responsibilities
Knowledge, Skills and Abilities
Minimum Qualifications, Education and Experience
Required:
Licensing Status
Working Conditions
6. Specifically required movements include the following: