Resource Development Coordinator - Higher Ed. jobs in Texas

Performs advanced supervisory and managerial work guiding the planning, oversight, and recommendations for the Resources Development activities in the Student Financial Aid Programs (SFAP) Division at the Texas Higher Education Coordinating Board. This role works under minimal supervision and considerable latitude for the use of initiative and independent judgment requiring heightened communication, engagement, and relationship with divisional, cross-agency, and external stakeholders. This position reports to the Director III – SFAP Operations.

Performs advanced supervisory and managerial work guiding the planning, oversight, and recommendations for the Resources Development activities in the Student Financial Aid Programs (SFAP) Division at the Texas Higher Education Coordinating Board. This role requires demonstration of essential skills such as strategic thinking, critical thinking, problem-solving, innovation, communication, and project management to ensure productivity and workloads are maximized, compliant, and deliver the highest level of quality service. Work involves maintaining a document repository for all SFAP Operations, overseeing the development of training activities and resource materials such as guidelines, forms, and applications to support institutions of higher education to ensure timely processing and compliance with all related state financial aid programs. This role will establish effective working relationships with key agency staff, organizations, and institutions of higher education to promote awareness of the state financial aid programs. This role works under minimal supervision and considerable latitude for the use of initiative and independent judgment requiring heightened communication, engagement, and relationship with divisional, cross-agency, and external stakeholders. This position reports to the Director III – SFAP Operations.

General Duties and Responsibilities:

Strategic:

• Working with the Director III – SFAP Operations to assist in translating Division strategies affecting Resource Development activities into short- and long-term executable plans, focusing on planning, organizing activities, and resources.

Functional:

• Provides leadership, training, and cross-training for staff.

• Oversees resource development activities, staff productivity, performance, workloads, and schedules.

• Oversees the creation, development, editing, and production of high-quality materials, including resource materials (e.g., applications, factsheets), website content, and training. Ensure that all content is accurate, engaging, and aligned with agency brand guidelines and messaging along with meeting relevant regulations, standards, and best practices in content publishing.

• Acts as a Subject Matter Expert to internal and external staff regarding program administration for state financial aid.

• Works closely with Marketing and Communication Division to ensure SFAP artifacts adhere to agency’s style guidelines.

• Works closely with cross-functional teams on activities to ensure compliance with all related state and federal statutes, rules, and regulations.

• Manages the content lifecycle for SFAP Operations documents, from ideation and creation to distribution and archiving.

• Establishes quality assurance standards, workflows, and processes consistently across all communications, training, and resource development activities.

• Identifies opportunities for improvements to ensure that materials meet the needs of stakeholders.

• Maintains an understanding of content management systems (CMS), analytics tools, other relevant software, and computer support system.

• Stays abreast of emerging trends, technologies, and best practices in content development.

• Collaborates with key stakeholders, including project managers, team members, and management, to communicate program goals, progress, and potential risks to projects.

• Responds to escalated customer inquiries both verbally and written to assist in clarifying and resolving discrepant information based on administrative rules and statutory requirements.

• Maintains effective working relationships with all agency staff and representatives of other agencies and stakeholder organizations as assigned. Participate in industry committees and groups as assigned, cultivating a network with which to collaborate, learn and consider other perspectives and methods.

• Maintains a professional knowledge of the laws, rules and regulations, and procedures affecting student financial aid programs and applies that knowledge toward the programs administered by the Coordinating Board.

• Represents SFAP at meetings, conferences, seminars, or on panels and committees, as requested.

• Hires, supervises, and evaluates staff.

• Apply appropriate Family Educational Rights and Privacy Act (FERPA) standards.

• Perform related work as assigned.

Knowledge, Skills, and Abilities:

• Problem-Solving: Ability to effectively solve complex and novel problems by identifying the issue, analyzing, and synthesizing complex information, using creativity and intuition to make informed decisions while considering multiple factors and potential outcomes, and anticipating risks.

• Communication: Skill in using written and verbal communications skills strategically and creatively (e.g., persuading and influencing others, negotiating, resolving conflicts, presenting, and facilitating effectively) to achieve goals and outcomes that are mutually beneficial for all parties.

• Public Speaking: An ability to speak persuasively in public or virtually at length on an industry topic and handle questions or objections from an audience. Can coach others on presentations and public speaking.

• Computer Skills: Knowledge of using advanced functions in business software applications with minimal guidance (e.g., Microsoft Office, Smartsheet, TEAMS, OneDrive, SharePoint).

• Writing: Skill in developing in-depth reports, correspondence, or presentations, and in providing review and constructive feedback regarding written products.

• Strategic Thinking: Ability to implement plans that consider both short- and long-term goals and objectives.

• Critical Thinking: Ability to understand and generate concepts and ideas, consider multiple perspectives, and be able to use logic or evidence to support conclusions.

• Leadership: Ability to work independently and collaboratively, applying leadership skills to adapt to change, resolve conflicts, motivate others, give feedback, and manage projects.

• State Financial Aid Knowledge: Ability to clearly explain the types and sources of state financial aid programs to any audience and possess a thorough understanding of eligibility and disbursement criteria for state financial aid.

• Innovation: Ability to adapt or adopt existing ideas or solutions from other contexts or domains and apply them to new situations to solve problems.

• Project Management: Skill in managing, monitoring, and advancing complex assignments or projects utilizing common tools and techniques.

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Required Minimum Education and Experience:

• Bachelor’s degree from an accredited college or university.

• 3 years of progressive full-time work experience working in student financial aid assistance, student loans, or related state grant administration, and experience demonstrating the ability to take on a supervisory role (e.g., a prior supervisory role, team lead, trainer, project manager, or other experience guiding the efforts of other employees).

• Six additional months of full-time work experience with student financial assistance programs may substitute for 15 semester hours of required education, up to four years.

• A master’s degree from an accredited college or university in Higher Education Administration, Public Policy/Affairs, or Business Administration may substitute for one year of required non-supervisory work experience.

Preferred:

• Master’s degree from an accredited college or university in Business Administration, Higher Education Administration, or related field.

• Two years of full-time work in a managerial role at an institutional financial aid office, student loan servicer, or other office that administers state, federal, or privately funded financial aid programs.

• Knowledge of state and federal laws, rules, regulations, policies, and procedures affecting student financial assistance, particularly the student financial aid programs administered by the Agency, and the ability to understand and appropriately interpret and apply that knowledge.

Physical Requirements and/or Working Conditions:

Work is performed in a standard office environment and requires:

• Regular, reliable, and punctual attendance at work;
• Frequent use of personal computer, copiers, printers, and telephones;
• Frequent sitting;
• Frequently working under deadlines, as a team member, and in direct contact with others.

Workforce:

Must be able to:

• Demonstrate knowledge of customer service deliverables.
• Show flexibility and adaptability toward changes in assignments and work schedules, working extended hours, as necessary.
• Adhere to the organization’s internal management policies and procedures.
• Contribute to the agency’s performance measures and mission.
• Travel occasionally for work assignments and training.

Application Requirements:

The Texas Higher Education Coordinating Board is an Equal Opportunity Employer. A State of Texas application is required to apply. For more information on how to apply for this position, go to the Coordinating Board’s employment opportunities website at Careers - Texas Higher Education Coordinating Board

The Texas Higher Education Coordinating Board participates in E-Verify for each new employees’ Form I-9 to confirm work authorization. For questions, please call the HR Department at 512-427-6190. For vocal and/or hearing assistance call 7-1-1.

Notes to Applicant:

If you require any reasonable accommodation for the interview process, please inform the hiring representative who calls to schedule your interview. This position has been designated as a security sensitive position. A criminal background investigation will be conducted on the final candidate for this position.

Your job application must be completely filled out. Your application must contain dates of employment, job titles, name of employer and a description of duties performed in a way that demonstrates you meet the minimum qualifications for the position for which you are applying. Resumes do not take the place of the requirement to include this information on the application. If this information is not submitted, your application may be rejected because it is incomplete.

Veterans Information: THECB is committed to hiring Veterans. To receive Veteran’s Preference, a copy of the FORM DD214 -member #4, must be attached when submitting your application.

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER: THECB does not discriminate on the basis, of race, color, religion, sex, national origin, age, or disability in employment or the provision of services.

Job offer and continuation of employment with THECB is contingent upon:

• Proof of education and experience listed on the application.
• Eligibility/authorization to work in the U.S.
• Satisfactory results from a pre-employment criminal history background check.
• Compliance with the Selective Service Law for males ages 18-25. Please be advised that under Texas law, names and other information concerning applicants or nominees may be subject to disclosure upon request.

THECB does not allow dual employment with other state of Texas agencies or institutions.

Skills assessment may be conducted at time of interview

No phone calls or emails, please. Due to the high volume of applications, we do not accept telephone calls and cannot reply to all email inquiries. Only candidates selected for interview will be contacted.