As the leading residential property management company in North America, we work hard to help communities thrive. Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties. For more than four decades, communities have counted on FirstService Residential for their Minnesota property management needs. We've got the Twin Cities covered, from Plymouth and Shakopee to Woodbury and downtown Minneapolis and St. Paul. For more information, visit www.fsresidential.com and Career FSR MN.

Job Responsibilities

This position will assist in the oversight of the Client Accounting team with an emphasis in leading a team of Collection/Accounts Receivable Specialist. This position will oversee the Collections/Accounts Receivable team and provide high-level guidance, oversight, management, and coaching while addressing multiple tasks in a positive team environment.
The Accounting Supervisor will collaborate with other market leaders, managers, board members, and attorneys to meet the overall business and department goals in a fast paced and tight deadline driven environment.

• Monitor and evaluate assignments to develop efficient and effective procedures and use of resources while maintaining a high level of accuracy
• Identify, analyze and implement workflow process improvements
• Establish and maintain effective and cooperative working relationships with market leaders, property managers, board of directors and attorneys
• Perform detailed reviews of client collection policies to ensure accurate application of policies
• Troubleshoot accounting and collection related matters or reporting issues
• Work with and listen to client's changing needs, monitor client satisfaction, follow up on client inquires and requests
• Hire, coach, train, develop and lead members of the Client Accounting Collections/Accounts Receivable Teams
• Manage and oversee outbound and inbound calls to/from delinquent homeowners while promoting respectful and professional communication.
• Ensure timely response to homeowner and outside counsel inquiries both verbal and written.
• Research and analyze account histories and identify issues/corrections
• Research misapplied payments, lost checks, etc., that result in delinquent payments
• Gather information such as reasons for delinquency, financial information, and other information needed when considering possible options for loss mitigation
• Preparation of court documents and gathering of data for court hearings.
• Attend court hearings as necessary
• Document all collections activity in a concise and accurate manner, including SOP (Standard Operating Procedure) and all related processes.
• This position will cross train with other accounting supervisors within the Client Accounting department that specialize in the general ledger and financial statement preparation aspect of services provided to our clients. Duties include but are not limited to the following:
  • Ensure monthly financials statements are prepared in a timely and accurate manner
  • Prepare budget templates and assist association managers with the annual budgeting process
  • Review budgets and dues calculation before they are sent to residents and entered into the Client Accounting system.
  • Work with external audit staff to ensure timely deliverance of audit/review reports and tax returns for clients
  • Review audit/review reports for accuracy
  • Have thorough understanding of adjusting audit entries
  • Post year-end audit adjustments
  • 1099, 1098 and Certificate of Rent Paid preparation
  • Special projects
  • Must maintain regular and punctual attendance to required shifts, meetings, trainings and related employment engagements to support position responsibilities and duties.Any alterations to required schedule must be reviewed and approved, in advance by your supervisor
  • Other duties as assigned'

Additional Duties & Responsibilities

• Practice and adhere to FirstService Residential Global Service Standards
• Conduct business at all times with the highest standards of personal, professional and ethical conduct
• Perform or assist with any operations as required to maintain workflow and to meet schedules and deadlines
• Develop and maintain strong banking relationships
• Develop and maintain strong relationships with third party vendors to ensure proper coordination between systems (AvidXchange, ClickPay, WelcomeLink)
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines
• Ensure all safety precautions are followed while performing the work
• Follow all policies and Standard Operating Procedures as instructed by Management
• Perform any range of special projects, tasks and other related duties as assigned

Supervisory Responsibility

• Coaching, training, development and onboarding
• Annual performance appraisals, establish goals and objectives with direct reports, monitor progress and provide feedback to enhance professional development
• Review of tasks, responsibilities, workload and satisfaction
• Oversee quality of work; administer quality assessments and approve documents, as needed

Education & Experience

• Bachelor's Degree in Accounting/Finance or related field
• 2-5 years of proven supervisory experience

Knowledge, Skills & Proficiencies

• Prior Accounts Receivable/Collection experience
• Must be able to thrive in a fast-paced environment
• General Ledger experience
• Strong problem solving skills
• Excellent time management
• Strong organizational skills
• Detail-orientation
• Analytical with the ability to investigate and problem solve
• Strong understanding of balance sheets, income statements, general ledgers, chart of accounts, journal entries
• Advance level of proficiency in Microsoft Office, especially Excel
• Ability to effectively communicate in a variety of communication settings and styles
• Explain financial reports and procedures to clients and association

Physical Requirements / Working Environment

• Sitting at a desk for extended periods of time
• Vision and hearing for computer and phone use
• Dexterity for keyboard and mouse use
• Ability to lift up to 30

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.