Resident Care Coordinator jobs in Vermont

About Twin Pines Housing:

Our mission is to increase access to quality housing and supportive services to meet the pressing and long-term needs of the Upper Valley community.

Position Description: RESIDENT SERVICES COORDINATOR

Duties:

To assist the Director of Supportive Services specifically and the Property Management team in general in supporting Twin Pines Housings’ residents and leaseholders; to coordinate integrated efforts of Twin Pines Housing and the agencies referring households; to provide additional support as assigned from time to time to other households in Twin Pines’ portfolio; to provide general administrative support.

General Supportive Services

• Attend lease signings, prepare and present Twin Pines Housing Welcome Packets.
• Advocate for residents when appropriate; advocate for Twin Pines when appropriate.
• Staff existing/help develop new programs of interest to residents and approved by Twin Pines Housing.
• Offer residents, Property Management, and referring agencies support to design and implement Lease Addendums and other plans focused on housing stability and life goals.
• Complete all necessary client- or program-related documentation in a timely manner, including, but not limited to the following: household verification documents, discount programs, resident memos, etc.
• Attend scheduled and emergency meetings and represent Twin Pines Housing as assigned by Director.
• Attend professional conferences as requested and complete assigned trainings.
• Shared office or community tasks including producing and distributing resident newsletter(s) and survey(s), performing general office duties (covering the telephone, copying, receiving and recording rent payments, helping walk-ins seeking information, etc.).
• Other duties as assigned.

Physical Requirements: Ability to access all company sites, buildings, apartments and facilities. Twin Pines Housing is a fragrance free work environment.

Preferred qualifications:

• B.A. in human services or related field, or equivalent work experience
• Two years’ experience working with families in crisis
• Basic familiarity with Microsoft Office Suite including Outlook, Word, Publisher, Excel

Additional skills:

• Familiarity with ACES and trauma informed practices
• Ability to be a strong advocate simultaneously for the resident and the company.
• Ability to work well independently and within teams and maintain a cooperative attitude with residents, staff, community members, and Trustees
• Good organizational and communication skills
• Ability to maintain absolute privacy for residents and confidentiality of Twin Pines Housing records and communication
• Good sense of humor, ability to adapt to schedule changes, creative, willing to learn
• Reliable vehicle, valid driver’s license, vehicle registration, and insurance
• Other tasks as required / requested

Demonstrated ability to maintain professional and personal boundaries, including:

• Conversational topics.
• Protect resident privacy and records appropriately in written and verbal communications, properly file and store identifying information at all times and in all locations, office and remote.
• Clear awareness of impact of language and demeanor in varying situations; able to vary as needed to reduce trauma and negative outcomes for residents in challenging situations.

Status: The resident services coordinator is regular, fulltime, includes benefits.

Supervision: The position is supervised by the Director of Supportive Services

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person