Resident Care Coordinator coordinates, supervises, and evaluates the care of residents in a skilled nursing, assisted living, or similar facility. Schedules and trains care staff, and ensures that clinical services are delivered in accordance with regulations and professional standards. Being a Resident Care Coordinator communicates with families and medical professionals as needed, and ensures care plans for residents are properly documented and updated. Requires a high school diploma. Additionally, Resident Care Coordinator may require Certified Nursing Assistant (CNA). Typically reports to a manager or head of a unit/department. The Resident Care Coordinator supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Resident Care Coordinator typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Job Description
Position Summary
Serves as a point of contact for resident interactions on site. Assists with the administrative and coordination for move-in process, resident requests, customer follow-up, renewal process, move-out process, resident transfers, and evictions.
This position may be required to work weekends.
Essential Job Functions
1. Promotes positive, proactive customer interactions to make their experience of the highest quality.
2. Solves simple to complex resident relations issues in a timely manner and ensures that all relevant information regarding resident concerns and requests are accurately recorded.
3. Assists residents with the move-in and move-out process as needed.
4. Supports and ensures timely input, proper use and full utilization of on-site PC-based property management software systems including assistance in training of new employees and ongoing training of property employees.
5. Performs resident retention calls according to guidelines currently in place and assists with the resident retention process which includes renewal paperwork.
6. Assists with achieving financial goals through closing on renewals and transfers, participating in leasing goals and communicating the value of our communities.
Participates in performance leasing consultant duties as needed (leasing, tours, etc.)
7. Process resident applications, lease documents and related paperwork as needed.
8. Performs community inspections to ensure aesthetics are maintained to company expectation and assist with intake and input of work orders.
Education
This position requires a(n) High school diploma / GED.
Work Experience
Below is the required / preferred work experience for this position :
1 - 2 Years : Customer Service - Preferred
Compensation
$21 hourly
LI-NO1
BPMF
Last updated : 2024-03-09