Rental Service Manager jobs in New York

Overview:
We are seeking a skilled and experienced Service Writer to join our team. As a Service Writer, you will play a crucial role in ensuring the smooth operation of our rental service department. Your primary responsibility will be to communicate with customers, assess their equipment maintenance needs, and coordinate with our service technicians to provide exceptional service.

Duties:
- Greet customers and provide excellent customer service
- Listen to customer concerns and document them accurately
- Perform equipment inspections to identify necessary repairs and maintenance
- Provide detailed estimates for repairs and services
- Schedule appointments and coordinate with service technicians to ensure timely completion of work
- Communicate with customers regarding the status of their equipment and any additional repairs or services needed
- Maintain accurate records of customer interactions, repairs, and services performed
- Assist in resolving customer complaints or issues in a professional manner

Skills:
- Strong knowledge of equipment maintenance and diagnostics
- Previous experience as a Service Writer or in a similar role within a dealership or auto service environment
- Excellent communication skills, both verbal and written
- Ability to multitask and prioritize tasks effectively
- Detail-oriented with strong organizational skills
- Proficient in using computer software for scheduling, invoicing, and record keeping

Benefits:
- Competitive pay based on experience
- Retirement plan
- Paid time off

If you have a passion for the construction industry and enjoy providing exceptional customer service, we encourage you to apply for the position of Service Writer. Join our team and contribute to our commitment to delivering high-quality equipment services to our valued customers.

Job Type: Full-time

Pay: $18.00 - $30.00 per hour

Expected hours: 45 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Vision insurance

Day range:

• Weekends as needed

Shift:

• 8 hour shift

Ability to Relocate:

• Middle Island, NY 11953: Relocate before starting work (Required)

Work Location: In person