Rental Service Manager jobs in Massachusetts

Title: Manager, Jack’s Boat Rental

Reports to: Owner, Jack’s Boat Rental

Location: Wellfleet, MA

Status: Full or Part-time, hourly, non-exempt

Hours: 28-40 hours per week

Salary: $22.00 per hour, plus shared tips

POSITION SUMMARY

THE MANAGER(S) IS/ARE TEMPORARY (SEASONAL) EMPLOYEES WHO ASSIST IN CUSTOMER SERVICE AND TEAM MANAGEMENT FOR JACK’S BOAT RENTAL IN WELLFLEET, MA. OPEN FROM LATE MAY THROUGH MID-SEPTEMBER. MANAGERS HAVE WIDE-RANGING CUSTOMER SERVICE, OFFICE MANAGEMENT, AND BOAT-HANDLING JOB DUTIES.

DUTIES AND RESPONSIBILITIES

• Assist in registering customers in renting/returning non-motorized boats.
• Manage daily flow of activity, including deliveries, pickups, returns and customer service
• Manage on-line reservation system to ensure customer satisfaction
• Manage work schedule for all team members
• Inspect all equipment on ongoing basis and arrange repairs/maintenance as required
• Train/supervise/schedule boathands; ensure all policies and protocols are followed
• Assist in fitting customers with proper paddling/sailing equipment.
• Demonstrate safety and paddling instructions to customers, as needed.
• Provide written and verbal safety, skill, destination, and natural history information to customers
• Assist customers to load and unload boats and equipment from their vehicles.
• Assist team members to load and unload equipment for deliveries.
• Assist team members to plan delivery schedule to balance customer requirements and staffing schedule
• Clean all equipment upon return and prepare it for subsequent rentals.
• Answer phone calls and emails - provide information and manage customer reservations.
• Manage point-of-sale transactions for items sold by Jack’s.
• Manage inventory, order products, restock displays for items sold in the shop
• Address issues regarding damaged/late equipment with customers
• Ensure customers’ safety, fun and complete satisfaction.
• Assist in cleaning rental facilities to ensure a successful, professional and excellent experience for all.
• Be an ambassador for Jack’s Boat Rental.
• Other duties and responsibilities as assigned.

QUALIFICATIONS AND REQUIREMENTS

Qualifications include:

• Previous management experience
• Previous customer service experience
• Willingness and commitment to act in a professional and courteous manner at all times
• Knowledge of associated skills and equipment associated with non-motorized water sports
• Detail-Oriented
• Comfort with using technology as part of customer service
• Ability to work in a team environment
• Willingness to be flexible with work schedules
• Commitment to uphold all policies and protocols at Jack’s Boat Rental
• Preference for applicants that are available to work through Labor Day

Requirements include:

• Able and willing to lift 50 pounds, repeatedly, in each work day
• At least 20 years of age
• Must be available to work between the hours of 8:30 a.m. and 5 p.m. (holidays and weekends included)
• Have or willing to obtain basic first aid and CPR certifications
• Must have reliable transportation to and from work site
• Personal interest in outdoor recreation, especially non-motorized watersports
• Knowledge of Cape Cod (or willingness to learn) a plus

Equal Opportunity Employer

To apply, send cover letter and resume via Indeed.com. Tell us about your experience managing people, experience with boats, with customer service, and your availability for the summer.

Job Types: Part-time, Temporary

Pay: $22.00 per hour

Expected hours: 28 – 40 per week

Benefits:

• Employee discount
• Flexible schedule

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Weekends as needed

Experience:

• customer service: 2 years (Preferred)

Ability to Relocate:

• Wellfleet, MA 02667: Relocate before starting work (Required)

Work Location: In person