8601 Lomas Blvd. N.E., Albuquerque, NM 87112

Automotive Rental Administrator / Customer Service / Assistant

$14.00 Per Hour Great Benefits!

8:00am - 5:00pm

5-day work week with alternating Saturdays

Great Customer Service Skills Required
Vehicle Rental Experience is a Plus!

This is an opportunity to start your career and advance through the ranks. This is a large dealership and we well place you on a career path to become a valuable member of our team!

We like to make Great Hires who turn in to Future Retires!

• 
  $14.00 per hour
• 8:00am - 5:00pm
• 5-day work week with alternating Saturdays
• Medical, Dental, and Vision insurance
• 401(k)
• Paid vacation
• Closed on Sundays!
• Career advancement opportunities

• Greet customers at the rental desk a pleasant, professional manner, answer ringing phones with a professional greeting every time and provide high quality service to every customer.
• Make sure rental agreements are filled-in completely and accurately and adhere to Ford’s rental policy requirements for maintaining documents, FRAC and CTP programs perimeters etc.
• Utilize all customer qualification tools and procedures provided and collect amount due for damage to the vehicle.
• Learn, understand and adopt the Rich Ford Vision Boards and their principals
• Read, understand and follow the Rich Ford Employee Handbook
• Maintain work areas, ensuring a clean and professional appearance
• Wear approved uniform to each shift, ensuring a clean and professional appearance
• Maintain a positive, approachable attitude when working with internal and external customers/co-workers and maintain a good working relationship with all departments.
• Develop and exhibit good problem-solving skills, including solving concerns and resolving conflict with customers or co-workers without having to involve management
• Clean and stage rental
• Inspect the vehicle for damage before and after rental and arrange and rack vehicle repair, detailing, and maintenance.
• Compute customer bills, receive cash, checks, and credit card payments from the customers; record the amount received, and make change and issue receipts to customers.
• Maintain records in TSD, files rental forms; list missing documents, secure location customers ID and insurance cards and Secure deposit on every rental transaction.
• Ensure all invoices and PO’s are turned into office regularly and by month end and closes all open invoices.
• Reconcile gas purchase statements.
• Provide clerical and secretarial assistance to departments as needed.
• Perform other duties as assigned.

• At least 1 year of Sales / Rental experience preferred.
• Good communication, customer service and sales skills
• A positive attitude and professional appearance
• Detail oriented and organized
• Good computer and time management skills
• Ability to multitask and solve customer issues
• High school diploma or equivalent preferred
• Valid driver's license with a good driving record
• Please upload your resume and complete the online assessment
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Must pass pre-employment testing including background checks, MVR, and drug screening.