Rental Sales Manager jobs in North Las Vegas, NV

Rentals Manager

As the Rentals Manager, you will oversee all aspects of our rental operations, ensuring that guests have access to high-quality equipment and exceptional service throughout their visit. You will be responsible for managing a team of rental associates, maintaining inventory levels, implementing rental policies and procedures, and optimizing rental revenue. The ideal candidate will possess strong leadership skills, excellent organizational abilities, and a passion for delivering outstanding guest experiences.

Responsibilities:

• Team Management:

  • Recruit, hire, train, and supervise rental operations staff.

  • Foster a positive work environment through effective leadership and communication.

  • Ensure staff members are properly trained and maintain required certifications/documentation.

• Pro Shop Oversight:

  • Collaborate with the Pro Shop Supervisor to ensure smooth operations.

  • Maintain inventory levels and oversee purchasing of equipment.

  • Policy and Procedure Development:

  • Develop and implement policies and procedures to optimize guest experience and operational efficiency.

• Guest Experience Enhancement:

  • Continuously improve guest experience by focusing on staff friendliness and helpfulness.

  • Enhance efficiency of the rental process through streamlining procedures and staff training.

• Equipment Management:

  • Develop and execute a rental rotation plan.

  • Responsible for purchasing equipment and maintaining proper documentation.

• Budget Management:

  • Create and manage department budget, ensuring expenses are within allocated resources.

• Reporting and Analysis:

  • Prepare and present weekly updates to the Resort Services Director, focusing on efficiency and customer relationship management (CRM) data.

• Collaboration:

  • Work closely with guest services and ski school to enhance rental programs and services.

  • Collaborate with the Resort Services Director on rental and repair pricing.

• Industry Knowledge:

  • Maintain certification from binding manufacturers and stay informed about current technical developments in the industry.

• Administrative Duties:

  • Gather purchase request forms, invoices, and track all rental purchases and expenses.

  • Create a yearly demo fleet based on guest preferences and industry trends.

• Other Responsibilities:

  • Undertake other duties as assigned by the Resort Services Director.

Qualifications:

• Proven experience in rental operations management or a similar role within the hospitality or outdoor recreation industry.

• Must be 18 years old

• Strong leadership and team management skills.

• Excellent communication and interpersonal abilities.

• Proficiency in budget management and financial analysis.

• Knowledge of ski/snowboard equipment and industry trends.

• Ability to adapt to changing priorities and work effectively in a fast-paced environment.