Rental Quality Control Technician jobs in Fayetteville, NC

Who We Are

Corvias’ property management philosophy is simple. We take a holistic, “resident first” approach to housing and maintenance so our partners can focus on their core mission, whether it’s educating students or maximizing military readiness. For more than 20 years, we’ve used that approach to create safe, high-quality places to live, learn, work and interact for our partners’ residents throughout the U.S. If you want to contribute to a team dedicated to making a difference in the lives of the people we serve, we’d like to talk to you. Corvias can help you build a rewarding career that values superior customer service skills, innovation, and hard work. We’ll also provide you with abundant opportunities for professional growth and giving back.

How You'll Contribute to the Team:

The Quality Control Technician uses advanced knowledge of maintenance trades to perform quality inspections of the physical assets, grounds, and amenities of the property management portfolio, including inspection of completed work orders and adherence to policies and procedures. This hands-on role requires a detail and process-oriented, analytical thinker who can identify and address maintenance deficiencies, adhering to Quality Control Program guidelines, and implement additional training and/or corrective actions for employees and vendors. The ability to promote a culture of accountability and continuous improvement amongst the maintenance team, ensuring quality of work aligns with expectations of residents and partners, is at the forefront of this role.

Primary Responsibilities Include:

• Perform assigned quality control inspections of neighborhoods, homes, community centers, grounds, workorders, warehouse inventory, and fleets adhering to Quality Control Program guidelines and SOPs.
• Perform Visual Inspection and/or Mechanical inspection for selected turned homes ready for inbound residents.
• Maintain organization and attention to detail. Manage and track quality issues through all phases of the inspection process and be accountable for ensuring task completion.
• Communicate all quality issues to the Quality Control Manager in a timely manner, along with recommendations for any corrective actions that may be necessary.
• Collaborate with stakeholders to ensure compliant quality outcomes across the portfolio and understand the business impact of quality deficiencies.
• Foster an environment of accountability and continuous learning and technical development.
• Support the Quality Control Manager in the creation of training materials and participate in end user training.
• Properly complete all quality inspection documentation in accordance with policy guidelines.
• Work in conjunction with maintenance teams to ensure adherence to Corvias Policy, Procedures, and SOPs as well as applicable local, state and federal laws.
• Champion the Corvias culture, mission, vision, and values, and maintain the highest standards of business professionalism.
• Other duties as assigned.

Role Specific Requirements Include:

• Minimum 5 years of maintenance experience in multi-family or housing maintenance, construction, or trades.
• High school diploma or equivalent preferred.
• Type I and II minimum EPA certification with Type II or Type III / Universal EPA Certification if installation/buildings have chillers.
• Certification or comparable experience in four or more trades including: HVAC, plumbing, electrical, appliance repair, carpentry, masonry, building construction.
• Ability to demonstrate the appropriate and safe use of tools and equipment for the specific trades.
• Ability to demonstrate advanced knowledge of OSHA regulations.
• Working knowledge of repairs & maintenance, renovations, and turnkey operations.
• Detail and process-oriented with the ability to perform quality control inspections on completed maintenance work and repairs.
• Ability to troubleshoot and solve problems independently.
• Ability to read English, interpret documents and communicate effectively both verbally and in writing with all levels of the organization as well as with vendors and contractors.
• Basic computer proficiency, including working knowledge of word processing, spreadsheet, and database applications.
• Proven history of taking initiative to be productive and efficient while also working well in a team-oriented environment focused on collaboration and accountability.
• Customer-focused with the ability to interact with residents in a professional and courteous manner.
• Must be available for mandatory after-hours emergency repairs and/or on call scheduled work rotations.
• Ability to work irregular hours; workdays may include Saturday or Sunday.
• Valid driver's license required.
• Use of personal vehicle with mileage reimbursement required.
• Occasional travel may be required.

Competencies:

Customer Focus - Prioritizes and takes action on the needs of both internal and external customers. Designs and delivers products and services with the customer experience top of mind.

Teamwork and Collaboration - Capable of working well with others both on the team and cross-functionally to achieve individual goals, team goals, department goals, and/or organizational goals. Values diverse perspectives and working with others as a way to achieve the best output possible.

Problem Solving and Decision Making - Uses critical thinking to evaluate problems, gather information, understand causes, and identify best possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations.

Resilience - Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.

Creativity and Innovation - Thinks beyond the confines of traditional models to recognize opportunities and find new and better ways of doing things. Encourages experimentation and accepts failure as a driver of innovation.

Exceptional Benefits for Exceptional Team Members

As a company striving to be the best place to work, we want to ensure an environment of collaboration, inclusion and learning exists throughout all teams, locations and divisions. To support our team members, we offer a benefits package that is generous and flexible enough to meet you where you are today and tomorrow.

Corvias employees are eligible for:

• A choice between two benefit-rich medical, dental and vision plans
• 401(k) with immediate 100% vesting and contribution match
• Generous paid time off that increases throughout your career
• 12 paid holidays
• Paid time off to volunteer
• Tuition reimbursement to support growth and development
• 100% paid life and AD&D insurance
• Short-term and long-term disability coverage
• Maternity leave
• Paternity Leave
• Military Leave
• Flexible Spending Accounts (Health and Dependent Care)
• Complimentary Employee Assistance Program

Corvias Group, LLC (the “Company”) does not discriminate in employment or applications for employment based on an applicant’s sex, race, color, religion, sexual orientation, national origin, ancestry, service in the armed forces of the United States, disability, or any other protected classification as outlined by Federal, State or local laws.

Learn more about Corvias’ External Recruiting Policy.

Learn more about Pay Transparency.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)