Relationship Manager - Sales manages personal banking staff and daily operations to ensure customer satisfaction and develop client relationships. Focuses teams on identifying customer needs and maintaining up-to-date knowledge of all bank products and services to explain, promote, and cross-sell products and services. Being a Relationship Manager - Sales ensures efficient processing of basic branch service transactions and accurate referrals to enable customers to access the right resource to facilitate other banking requests easily. Develops processes that enable staff to provide rapid research and solutions to account issues, answers to customer inquiries, and effective education and training on banking self-service technology. Additionally, Relationship Manager - Sales requires a bachelor's degree. Typically reports to a director. The Relationship Manager - Sales supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Relationship Manager - Sales typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Position Summary
The Leasing Consultant is responsible for coordinating all activities related to apartment rentals, move-ins and moveouts, and lease renewals. This position is also responsible for interacting directly with prospective and current residents to achieve maximum occupancy and ensure resident retention.
Essential Duties & Responsibilities
· Generates and handles traffic, qualifies prospective residents, leases apartments, prepares lease documentation, and completes move-in paperwork and procedures.
· Ensures model apartments are in touring condition.
Orients prospective and current residents to the property.
· Processes renewal paperwork and ensures documentation is delivered to current residents on a monthly basis.
· Maintains accurate and detailed records of traffic activity by entering applicable information into the computer.
· Follows up with all prospective residents via phone, mail or email.
· Converts phone traffic into scheduled appointments with prospective residents in order to tour the community.
· Ensures excellent customer service to prospective and current tenants, and promotes a quality living experience for all residents.
· Inspects apartments prior to resident move-ins and ensures apartments are in move-in condition by coordinating move-in/out needs and schedules with maintenance team.
· Creates and maintains confidential resident files, which includes reviewing move-in paperwork with new residents.
· Completes weekly leasing reports in accurate and timely fashion.
· Ensures all open and close procedures are completed daily.
· Assists with ongoing resident relations throughout occupant’s tenancy by ensuring occupant’s requests are responded to promptly and accurately.
· Responsible for shopping competitive properties.
· Inspects buildings and grounds to ensure safety and cleanliness, and alerts Maintenance to items that need to be repaired.
· Assists with processing work order requests for residents and ensures work is completed in a timely manner.
· Supports management by providing clerical support such as answering phone calls, filing, and processing property invoices, as needed.
· May be asked to assist with planning and implementing resident activities in order to increase resident retention.
· Participates in Company-provided training such as fair housing, safety, non-discrimination, and harassment prevention.
Please reply to this ad to get a full copy of the job description. We are an equal opportunity employer.
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
Experience level:
Schedule:
Ability to Commute:
Work Location: In person
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