Relationship Manager - Sales manages personal banking staff and daily operations to ensure customer satisfaction and develop client relationships. Focuses teams on identifying customer needs and maintaining up-to-date knowledge of all bank products and services to explain, promote, and cross-sell products and services. Being a Relationship Manager - Sales ensures efficient processing of basic branch service transactions and accurate referrals to enable customers to access the right resource to facilitate other banking requests easily. Develops processes that enable staff to provide rapid research and solutions to account issues, answers to customer inquiries, and effective education and training on banking self-service technology. Additionally, Relationship Manager - Sales requires a bachelor's degree. Typically reports to a director. The Relationship Manager - Sales supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Relationship Manager - Sales typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
ABOUT CENTURY GAMING TECHNOLOGIES
Century Gaming Technologies (CGT) is the premiere gaming machine vendor to bars, small casinos, grocery, and convenience stores. CGT operates over 2500 games in over 300 locations throughout Nevada and has its technology systems installed in another 200 locations. We concentrate on exceeding the needs of our customers by constantly looking for ways to improve our products and services. Innovative features in what we offer our locations allow us to maintain our competitive advantage. CGT is dedicated to providing a high level of service to our customers by anticipating their needs, wants, and problems and resolving these issues to their utmost satisfaction in a way that exceeds expectation.
Summary:
Reporting to the Vice President of Business Development, the successful candidate with be assigned several key partner accounts and will be responsible for building relationships that translate into increased revenue opportunities through our unique products.
The Relationship Manager will be responsible for increasing customer loyalty, by continually answering to the needs of your partner accounts. A successful relationship manager will understand the needs of their account partners and understand how best to address their need to maximize gaming revenues. A strong candidate will be able to develop a marketing plan using customer feedback and system capabilities.
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The above is intended to describe the general content of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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