Relationship Manager - Sales jobs in Cranston, RI

Relationship Manager - Sales manages personal banking staff and daily operations to ensure customer satisfaction and develop client relationships. Focuses teams on identifying customer needs and maintaining up-to-date knowledge of all bank products and services to explain, promote, and cross-sell products and services. Being a Relationship Manager - Sales ensures efficient processing of basic branch service transactions and accurate referrals to enable customers to access the right resource to facilitate other banking requests easily. Develops processes that enable staff to provide rapid research and solutions to account issues, answers to customer inquiries, and effective education and training on banking self-service technology. Additionally, Relationship Manager - Sales requires a bachelor's degree. Typically reports to a director. The Relationship Manager - Sales supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Relationship Manager - Sales typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

F
Client Relationship Delivery Manager
  • FIS
  • Warwick, RI FULL_TIME
  • Position Type :

    Full time

    Type Of Hire :

    Experienced (relevant combo of work and education)

    Education Desired :

    Bachelor of Commerce/Business

    Travel Percentage :

    1 - 5%

    Job Description

    About FIS

    Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative and innovative.

    About the team

    FIS has provided and maintained the core application suite for this Top-15 US retail and commercial bank based in Providence, RI for over 20 years. We are searching for a seasoned bank technology leader to guide and mentor an experienced and dedicated team of managers and application/development/support technicians - both onshore and offshore (2 sites in India) as well as engage with our client to align resources and priorities in a dynamic, complex and exciting setting.

    What you will be doing

    As a Client Relations Delivery Manager, you will lead and mentor a group of senior managers who orchestrate the 24/7/365 support and development of a legacy (Mainframe) application suite in a fully outsourced operating model; Core areas of impact include project discipline, incident/problem analysis and resolution, change deployment and certification, application performance and operational management.

    In this leadership role, you will have three core responsibilities:

    1 - Advocate for the team, maintaining a high retention rate that benefits all parties.

    2 - Build and maintain team and client relationships based on trust, accountability and results.

    3 - Help prepare the team to evolve toward a next-generation technology and project delivery transformation.

    Your impacts will range from tactical to strategic (resource allocation, workload management, transformation road-mapping, staff development and retention). On a daily, monthly and annual basis you will have a foot in the "present state/protect the core" and the "future state/next generation." You will need to leverage what you know today while learning/transforming yourself and your team.

    You will be strategically focused and responsible for staff satisfaction and retention, client satisfaction, maintaining client communication, management of key client relationships and the delivery of the outsourced services.

    You will oversee and lead your team in the delivery of continuous and effective services and ensure project completion within budget and in accordance with contract requirements.

    Primary Focus Areas

    * A manager of technical managers on-site, across the US and at 2 offshore (India) sites.

    * Staff development/transformation, satisfaction and retention.

    * Meeting Service Level Agreements (SLAs).

    * Project resource prioritization, resource contention resolution.

    * Project Intake development and management.

    * Client interaction and escalation.

    * Client satisfaction.

    What you bring

    * 10 years of client-facing banking experience in a related service delivery or technology setting.

    * Outsourced model preferred.

    * 20 years of bank technology leadership managing teams in an onshore/offshore environment.

    * Mainframe systems experience.

    * Strong leadership skills.

    * Deep knowledge of IT change management, project management, project resource/intake management.

    * An adaptable, achievement-oriented, customer service mindset.

    Bonus if you have

    * Knowledge of the Systematics core banking application suite

    * Agile project experience.

    * Technology transformation (mainframe-to-next generation) exposure.

    Additional Responsibilities

    * Provide leadership for delivery team including planning, coaching, recruitment and mentoring.

    * Monitor staff performance and work with managers and staff to assess and identify growth opportunities, provide challenging assignments, implement goals and document progress.

    * Manage resources in a cost-effective, innovative manner including assisting subordinates in effective use of resources and tools.

    * Perform resource planning and allocation and supports direct reports in meeting work requirements.

    * Develop and recommend tactical and strategic ideas and alternatives to improve efficiency and/or team performance.

    * Participate in backup and recovery and disaster recovery processes.

    * Develop, maintain and/or adhere to departmental or client standards and procedures.

    * Effectively engage, utilize and supports offshore staff.

    * Manage internal and external communications/escalations on issues.

    * Authority for hire, fire, performance appraisal, and pay review decisions.

    * Other related duties assigned as needed.

    What we offer you

    * 100% work-from-home.

    * A multifaceted job with a high degree of responsibility and autonomy.

    * Competitive salary plus an attractive comprehensive benefits package.

    * The chance to work on some of the most challenging, relevant issues in financial services & technology.

    * The opportunity to contribute to a leading-edge technology transformation.


    FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $150,180.00 - $252,310.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

    Privacy Statement

    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

    EEOC Statement

    FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here


    For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

    Sourcing Model

    Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

    #pridepass


    FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

    For positions located in the US, the conditions below apply.

    If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check)

    ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

     

  • 1 Day Ago

F
Client Relationship Delivery Manager
  • FIS Global
  • Warwick, RI OTHER,FULL_TIME
  • Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 1 - 5%Job DescriptionAbout FISAre you ...
  • 3 Days Ago

C
Client Relationship Manager
  • City Personnel
  • Smithfield, RI FULL_TIME
  • An exciting opportunity with an established and growing manufacturinng organization based in Smithfield, RI! We are looking for a bright, professional, and self-motivated Client Relationship Manager w...
  • 11 Days Ago

A
Pharmacy Relationship Manager
  • America's Pharmacy Group, LLC
  • Providence, RI OTHER
  • Whether you are working in a Pharmacy looking for additional income, an established healthcare sales professional, or looking to break into Medical Sales, Healthcare Marketing Group, LLC is a great op...
  • 1 Month Ago

B
HURD Automotive Finance Manager
  • BALISE AUTO SALES INC
  • Johnston, RI FULL_TIME
  • Finance Manager Balise is looking for an experienced Finance Manager to join our team. This position will require travel to different Balise stores as the need arises for training, store coverage and ...
  • 3 Days Ago

B
RI Flash Car Wash District Manager
  • Balise Motor Sales
  • Cranston, RI OTHER
  • Job Details Job Location: Car Wash (Cranston) - Cranston, RI Salary Range: Undisclosed DescriptionPosition Summary: A District Manager is a multi-site position, responsible for all operational aspects...
  • 17 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Relationship Manager - Sales jobs found in Cranston, RI area

G
Customer Relationship Manager B6A7-153
  • Grncovington
  • Warwick, RI
  • ** Customer Relationship ManagerWarwick, RI** **Required Experience:** Excellent Customer Service Skills Knowledge of Mi...
  • 3/28/2024 12:00:00 AM

H
Director, Global Business Development, Licensing
  • Hasbro, Inc.
  • Pawtucket, RI
  • Of a Director, Global Business Development, CP Licensing: Provide critical and highly visible leadership for inbound bra...
  • 3/28/2024 12:00:00 AM

T
Travel CT Technologist - $3,173 per week
  • TRS Healthcare
  • Providence, RI
  • Springboard Healthcare is seeking a travel CT Technologist for a travel job in Providence, Rhode Island. Job Description...
  • 3/28/2024 12:00:00 AM

P
Government Relations Manager
  • PMI (Project Management Institute)
  • Providence, RI
  • Government Relations Manager United States * Virtual Req #463 Thursday, December 28, 2023 Want to help people learn the ...
  • 3/27/2024 12:00:00 AM

A
Personal Lines Account Relationship Manager
  • AXiA Insurance Services, Inc.
  • North Kingstown, RI
  • Job Description Job Description AXiA Group is seeking a Personal Lines Account Manager for our North Kingstown RI office...
  • 3/27/2024 12:00:00 AM

R
Inside Sales Representative
  • Ritronics Inc
  • Cranston, RI
  • Job Description Job Description Inside Sales Representative Salary Range $50K - $55K Job Summary Respond to Customer Inq...
  • 3/27/2024 12:00:00 AM

A
Construction Operations Assistant
  • Atlas Scaffolding & Equipment
  • Warwick, RI
  • Job Description Job Description Responsibilities Ability to effectively communicate via phone and email ensuring that al...
  • 3/26/2024 12:00:00 AM

C
Sales Professional/ Business Owner
  • City Lifestyle
  • Warwick, RI
  • Join the City Lifestyle Team as a Business Owner City Lifestyle, formerly known as Lifestyle Publications, has been a po...
  • 3/24/2024 12:00:00 AM

Cranston, once known as Pawtuxet, is a city in Providence County, Rhode Island, United States. With a population of 80,529 at the 2010 census, it is the third largest city in the state. The center of population of Rhode Island is located in Cranston. Cranston is a part of the Providence metropolitan area. Cranston was named one of the "100 Best Places to Live" in the United States by Money magazine in 2006. It is among the top 25 safest cities in the country, according to CQ Press's research. According to the survey done by 24/7 Wall St website, Cranston ranked 36th on the list of “America’s ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Relationship Manager - Sales jobs
$65,209 to $85,388
Cranston, Rhode Island area prices
were up 1.6% from a year ago

Relationship Manager - Sales in Kansas City, MO
But the fact of the matter is, salespeople understand the sales game where oftentimes others do not completely.
December 22, 2019
Relationship Manager - Sales in Canton, OH
Help us create and maintain the relationships that keep our business thriving.
February 21, 2020
Manage day-to-day performance of all sales rep team members.
February 02, 2020
Relationship Manager - Sales in Melbourne, FL
To help surface social and business connections across a global sales network, Infosys has brought together Microsoft Dynamics 365 for Sales and LinkedIn Sales Navigator—a solution that Microsoft calls Relationship Sales.
December 28, 2019