Relationship Manager (Business Banking) jobs in Massachusetts

*** This is a great opportunity for someone looking for a long term growth opportunity ****

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BankProv

After nearly 200 years in the business, we want to be more than just your average bank. With a tech-driven mindset, we seek to challenge the status quo of the traditional banking world and deliver a better, “future-ready” banking experience for our clients. Today, we’re an adaptive and technology-first, commercial bank supporting businesses across emerging markets like Digital Assets, Banking as a Service and Renewable Energy.

BankProv is an EOS (Entrepreneurial Operating System) company. We share an entrepreneurial spirit, we’re curious, we embrace change, and we challenge ourselves to stretch beyond our comfort zones to create the future of banking.

POSITION SUMMARY:
Responsible for providing extraordinary customer service both internally and externally by taking a personal interest, developing relationships, and creating a positive experience with each customer he/she deals with. Provides assistance to each customer to determine their financial needs as well as handle his/her day-to-day transactions. Ensures operational efficiency and quality standards are met demonstrating compliance with all State, Federal and other applicable bank regulations.

ESSENTIAL JOB FUNCTIONS:

• Provides exceptional customer service building rapport and relationships.
• Recognizes and builds upon sales and business relationship opportunities.
• Strives to guarantee customer satisfaction by engaging with customers to welcome them, personalize the experience and determine the best way to serve them.
• Embraces the Bank’s mission, CORE values and cultural foundation by taking personal initiative and setting a positive example for others to emulate.
• Promotes the banks products and services.
• Assists other team members so the bank is represented in a favorable light and actively contributing creative ideas for constant improvements.
• Processes financial transactions, practices sound cash handling and answers inquiries and/or resolves simple to complex concerns on customer accounts.
• Answers questions and/or resolves technical problems on customers’ accounts.
• Takes charge of daily operations in absence of Relationship Manager.
• Proactively assists Relationship Managers/Officers with deposit growth and acquisition.

Preferred Knowledge, Skills and Abilities:

• Strong communication skills with ability to work well with customers, employees and others in a cooperative, positive manner.
• Excellent written and verbal communications skills with ability to actively listen to others, interpret information, and interact in a positive, helpful manner.
• Effective customer service skills that include assessing customer need, making recommendations for effective problem resolution consistent with standard practices and being focused on meeting customer expectation.
• Ability to understand how to present features and benefits of products and services to customers with different needs.
• Must possess excellent judgment with the ability to accept responsibility and handle confidential information.
• Must be able to work effectively within a team environment and build solid relationships with all individuals he/she works with.
• Strong organizational skills with ability to manage multiple tasks in a given situation. Must be able to adapt to change.

Preferred Education and Experience:

• High School Diploma or GED Required
• Two years of retail industry experience or an equivalent combination of education, training and experience.

Physical Demands & Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing duties of this job, employee is occasionally required to stand; walk; sit; use hands, or feel objects, tools or controls; reach with hands and arms; speak clearly and hear efficiently. Employees much occasionally lift and/or move up to, or in excess of 10 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Travel

Availability to travel on short notice to meet immediate business needs may be required.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

BankProv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. If you need assistance or accommodation completing the employment application, please contact us at humanresources@bankprov.com and we will gladly assist you.