Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having responsibility to support these patients may be triggering for some people.
Patient Relations Specialist
At Serenity Healthcare, our mission is to support the thousands of people who are struggling with depression, anxiety, and other mood disorders through innovative and alternative treatment options. This position is responsible for coordinating care for patients who are calling in needing help with their mental health. Someone passionate about helping people and has an interest in the field of healthcare will be successful and find fulfillment in this role.
Important Note:
This position is full-time, Mon-Fri 11:30am-8:00pm.
Benefits of working with Serenity
- Above market competitive pay from $16-18/hour (DOE)
- Insurance benefits (Medical, Dental, Vision)- Serenity covers 90% of your insurance premium
- Opportunity for growth and advancement
- Paid Time Off
- 10 Major Holidays Off
- 401K
- Paid orientation
- Office Lunches and Treats
- Spectacular Lehi Utah views
Job Responsibilities
- Answer phone calls of patients who are seeking help.
- Respond to patients via phone and email.
- Educate patients on various treatment options our Healthcare company provides and answer any questions or concerns.
- Record patient information into our system.
Required Qualifications
- High School Diploma/ GED.
- Proven experience in a contact center or customer support via telephone.
- Proven ability to multitask in a fast-paced environment and be comfortable in difficult situations.
- Excellent verbal and written communication, basic math skills.
- Previous experience working with computer-based information systems.
Serenity’s Culture
The culture at Serenity embraces those that demonstrate a deep passion for helping individuals take their life back with innovative healthcare technologies. The people at Serenity are enthusiastic for building positive working relationships and winning as a team. Creating a strong workplace culture has been one of our staples, which we believe encourages and inspires employees to do their best. Join a fulfilling team of like-minded individuals who can get their work done and look to continue to build something great together.