Registrar Assistant jobs in North Carolina

Overview:

Gordon-Conwell is a multidenominational, protestant graduate school, unique with its broad array of over 1,300 students and 25 faculty and staff from 78 denominations and over 50 countries. We offer a residential model of education at South Hamilton, MA (our main campus); an urban context in Boston, MA; adult educational models in both our Charlotte, NC campus and our offerings in Jacksonville, FL; in addition to online and cohort models involving students from around the world.

Our mission is to prepare men and women for ministry at home and abroad. Rooted in the gospel and God’s Word, the seminary seeks to develop Christian leaders who are thoughtful, globally aware, spiritually mature, and ready for a broad array of ministries. While being historically orthodox and evangelical, we seek to address the issues of our times with both relevance to the culture and faithfulness to Christ and God’s truthful Word.

Position Summary:

Under the supervision of the Lead Associate Registrar, the Assistant Registrar leads the daily management of the Networked Education registration office, assisting students with registration concerns, providing counsel regarding curriculum requirements, reviewing student academic performance, confirming graduates, commencement planning, and overseeing Networked Education course schedules and setup for online registration.

Key Responsibilities:

• Student Petitions and Academic Advising (40%)

Receives and acts on student petitions within seminary policies and communicates decisions to students. Works closely with the Student Success coordinator to provide counsel to students regarding curriculum requirements and course scheduling. Reviews individual student class performances, with particular concern for potential probation situations or underachievement of required grade point average minimum. Serves as a DSO to assist with maintaining the Student and Exchange Visitor Information System (SEVIS) and related certification requirements for the Charlotte campus. Refers special problems to the Lead Associate Registrar or appropriate committee for counsel and direction.

• Graduation Verification and Commencement Planning (30%)

Certifies the credentials for Networked Education graduation; reviews graduation applications and communicates important information to pending graduates. Arranges for diplomas and graduation regalia for Networked Education graduates. Assists the Dean’s Office with planning the graduation exercises and participates as assigned.

• Course Schedules (10%)

Works closely with the Lead Associate Registrar to maintain up to date and accurate course schedules for Networked Education, ensuring changes are reflected on the website and Canvas site. Ensures Networked Education course sections are created in the Student Information System (SONIS) in advance of online registration. Facilitates interdepartmental classroom assignment meetings for each semester.

• Staff Management and Data Entry (10%)

Supervises the Registration Assistant for Networked Education; ensures timely processing of registration related data entry, including registration forms, pass/fail petitions, biographical data, address changes, final grades, etc.

• Orientation and Other Communication (5%)

Assists Student Success with Digital New Student Orientation. Communicates with prospective students regarding academic and international student questions when referred by other teams (Admissions, Student Life, Financial Aid). Communicates with other constituencies as needed.

• Other duties as assigned by the Lead Associate Registrar to ensure the smooth operation of the Registration Office. (5%)
  

Required Competencies

• Technical Knowledge: Competent in using Outlook, Word, Excel, Teams, Zoom. Ability and willingness to learn to perform at an intermediate level in the Student Information System (SONIS). Experience with website content maintenance is helpful but not required.

• Customer Service: Strong customer service skills with ability to display empathy with all constituents. Commitment to a high level of confidentiality and attention to detail is required.

• Communication and Interpersonal Effectiveness: Must have excellent listening, writing, and verbal communication skills. Must demonstrate capable and consistent decision-making skills and problem-solving ability.

• Cultural Intelligence: Demonstrated ability to collaborate and serve in a team environment that requires collegiality and regular collaboration across matrixed, multi-campus environment.

• Organization and Adaptability: Able to manage time well in order to accurately perform detailed work while also serving students in their varied academic concerns.

• Familiarity with Academic standards: Familiarity with the policies and degree programs of the seminary is strongly preferred.

• Clear understanding of the Seminary’s mission and willingness to affirm the Community Life Statement of GCTS.
  

Education and Experience

• Bachelors required; Masters in Education or field related to the seminary is desired.

• 3 years’ experience working in an academic or similar administrative setting required.

• 3 years’ experience in a customer service and problem-solving environment is required.

• Experience in a supervisory role is preferred.

• Knowledge of community resources for appropriate referrals.
  

Application Process

Please apply through Gordon-Conwell’s Career Center available here: https://www.gordonconwell.edu/employment/  ;

Please include these documents in either Microsoft Word or PDF formats:

• A cover letter addressed to Christina Winson, Lead Associate Registrar explaining your interest in the position preferred.

• A formal CV that includes the names of at least three references required.

No hard copy materials, please. Opportunities to interview will be made available at the search committee’s initiative. Applications will be accepted until the position is filled.