Regional Support Manager manages an operational support function in a specific geographic area providing guidance to branches on matters of compliance, service, and quality. Conducts routine and preventative quality assurance processes to monitor customer satisfaction and revenue results and ensure policy compliance for branches in designated region. Being a Regional Support Manager provides operational support and resources to investigate and resolve any problems or losses incurred in the day to day operations of branches. May require a bachelor's degree. Additionally, Regional Support Manager typically reports to top management. The Regional Support Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Regional Support Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Description:
A crucial role within the field of clinical research, the region manager is responsible for overseeing and managing the operations of a clinical research site(s) or center(s) within a given market. Their primary responsibility is to ensure the smooth functioning and successful execution of clinical research studies.
1. Study Planning and Execution: The Involved in all aspects of study planning and execution. Collaboration with sponsors, principal investigators, and study coordinators to ensure adherence to study protocols, safety guidelines, and regulatory requirements.
2. Staff Management: Responsible for supervising and managing the research staff, including study coordinators, nurses, and other personnel. Oversee hiring, training, and performance evaluation to ensure a highly skilled and motivated team.
3. Resource Allocation: Manage the allocation of resources, including personnel, equipment, and supplies, to ensure the efficient and effective conduct of clinical trials. Plan and coordinate workflows to optimize productivity and support study timelines.
4. Regulatory Compliance: Ensuring compliance with regulatory guidelines and ethical standards is a critical responsibility. Responsible for maintaining all necessary approvals, licenses, and certifications required for conducting clinical research.
5. Quality Control and Assurance: Oversees quality control and assurance processes to ensure data integrity, accuracy, and reliability. Implement standard operating procedures (SOPs) and monitor study progress to identify and mitigate any deviations or risks.
6. Collaboration and Communication: Fosters relationships with internal and external stakeholders, such as sponsors, investigators, study participants, and regulatory authorities.
7. Continuous Improvement: Seeks opportunities for process improvement and implements best practices within the clinical research site. Stay up to date with industry trends, new regulations, and advancements in research methodologies.
· A bachelor's degree in a relevant field (such as life sciences, nursing, or healthcare administration) is typically required. Experience may substitute for education.
· Strong knowledge of clinical research operations, regulations (such as Good Clinical Practice), and relevant industry guidelines.
· Experience as a CRC required. (Prefer 2 years)
· Experience in a leadership or management role within a clinical research setting preferred.
· Excellent organizational, problem-solving, and decision-making skills.
· Exceptional communication and interpersonal skills to effectively collaborate with diverse stakeholders.
· Ability to adapt to fast-paced environments, prioritize tasks, and meet deadlines.
· Familiarity with electronic data capture systems and other clinical trial software platforms.
· Understanding of budget management and financial planning for clinical research studies.
· Knowledge of relevant disease areas, therapeutic indications, and medical terminology.
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