Regional Support Manager jobs in Chesterfield, MO

Regional Support Manager manages an operational support function in a specific geographic area providing guidance to branches on matters of compliance, service, and quality. Conducts routine and preventative quality assurance processes to monitor customer satisfaction and revenue results and ensure policy compliance for branches in designated region. Being a Regional Support Manager provides operational support and resources to investigate and resolve any problems or losses incurred in the day to day operations of branches. May require a bachelor's degree. Additionally, Regional Support Manager typically reports to top management. The Regional Support Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Regional Support Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)

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Manager 2, Regional Operations Support
  • Sodexo
  • MOUNT VERNON, IL FULL_TIME
  • Unit Description

    Do you possess strong leadership skills and enjoy managing people, processes and projects?

     

    Sodexo is seeking a full-time Regional Operations Support Manager 2 (ROSI) to provide regional support. This position will primarily report to SSM Good Samaritan Hospital located in Mount Vernon, IL

    This position will travel up to 50% throughout the Missouri & Southern Illinois region and will primarily operate on a 1st shift basis, though hours may fluctuate as needed. .

     

    This position will last for up to 18 months and will provide an opportunity to train and highlight your skills working with multiple directors/general managers and reports directly to the Client Executive. While in this full-time role, you are encouraged to apply to permanent positions at any Sodexo location. Selected candidate must be able to travel as needed. * If traveling outside of your local geography the selected candidate may work 10 days on and 4 days off. This position is eligible for full-time benefits. 

     

    The Regional Operations Support Manager 3 (ROSI) has overall responsibility, or a portion of an on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client executive.  In this role, the ROSI has direct accountability for executing Sodexo systems, programs, resources, tools, and talent management that drives operational excellence and our service commitments that are:  Predictable, Reliable, and Repeatable. 

     

    The successful candidate will:  

    • Have 3 years of basic management experience;

    • Possess 3 years of basic functional experience in Environmental Services, Custodial, or food services, CTM, or Clinical Nutrition, preferably in a healthcare setting;

    • be responsible for driving client and patient satisfaction scores;
    • provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department;
    • work with the Environment of Care Committee and Infection Prevention Director;
    • effectively manages the Unit Operating System; and/or
    • support a diverse and inclusive workforce.

    Is this opportunity right for you? We are looking for candidates who: 

    • have experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a health care housekeeping system;
    • have experience driving customer service and/or guest satisfaction results in a health care environment is preferred;
    • possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion;
    • can analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;
    • have experience effectively managing projects within agreed upon timelines;
    • are results and safety driven;
    • have in-depth knowledge of housekeeping systems and procedures;
    • have experience with vendor and contract management, as well as union and contract negotiations;
    • have experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;
    • have strong financial acumen and budget management experience; 
    • can multi-task and set priorities;
    • are proficient with computers and other technology; 

     

    Employees who work in Healthcare and Seniors are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status and upload proof of vaccination via an online portal.

     

    Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

     

    Not the job for you?

    At Sodexo, we offer Environmental Service/Housekeeping positions in Health Care and Senior Living locations across the United States. Continue your search for ES/Housekeeping jobs. 

     

    Working for Sodexo:

    Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities.

    What We Offer

    Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

    Position Summary

    The Manager II, Regional Operations Support (ROSI) has overall responsibility, or a portion of an on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client executive.  In this role, the ROSI has direct accountability for executing Sodexo systems, programs, resources, tools, and talent management that drives operational excellence and our service commitments that are:  Predictable, Reliable, and Repeatable

     

    Primary Responsibilities:

     

    Client / Customer Service - 20%

    • Navigates the client organization through effective communication while influencing and persuading at multiple levels.  Seeks to collaborate for win-win outcomes. 
    • Provide effective communication for clients and customers to ensure excellent customer service.
    • Effectively partners with client and Sodexo employees to drive successful outcomes.
    • Complies with all client policies and procedures.

    Operational Excellence - 40%

    • Owns, drives, and measures operational excellence outcomes of Sodexo and client.
    • Effectively deploys, embeds and ensures Sodexo standardized processes are in place.
    • Creates a continuous quality improvement culture that drives operational efficiencies.
    • Drives change and creates a culture where change is embraced and operationalized. 
    • Utilizes all operational processes to drive continuous improvement and celebrate successes.

     Analysis & Decision Making - 20%

    • Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.  
    • Accountable for effective utilization of labor resources.
    • Analyses data to engage in data driven decision making using data, logic, benchmarking, and leading practices in decision making to determine best solutions for the business. 
    • Effective risk management by ensuring consistent regulatory and legal compliance. 
    • Compliance with supply chain management requirements.
    • Understands and effectively manages unit finances in the Sodexo budgets.    
    • Sets operational goals with key metrics and ensures quick analysis of variances to ensure a prompt resolution and mitigate adverse impact on our clients or our performance.
    • Delivers predictable top and bottom-line results at the site, relentless focus on driving efficiency, and makes difficult decisions.
    • Effectively delegates operational responsibilities to appropriate individuals / positions. 
    • Follows best practices in decision making to determine best solutions for the business. 

    Safety - 10%

    • Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.
    • Behaviors include:  Working as a team for safety  
    • Communicating Effectively for Safety  
    • Managing Safety Risks  
    • Optimizing Human and Environmental Factors  
    • Recognizing, respond and reporting incidents 
    • Adherence to all operational safety practices and protocols
    • Drives a safety culture throughout the team

     

    Talent - 10%

    • Ability to effectively manage aspects of Human Resources (ie. Leadership, People Management, Employee Relations, etc) to support individual and team development and drive operational outcomes.
    • Creates a culture of continuous learning and development for self and those within the unit assigned.

     

    Qualifications & Requirements

    Basic Education Requirement - Bachelor's Degree in a relevant field or equivalent experience

     

    Basic Management Experience - 3 years

     

    Basic Functional Experience - 3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition

     

    Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

     

  • 21 Days Ago

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Community Support Specialist/ Mental Health Case Manager
  • New Horizons Community Support Services Inc
  • Columbia, MO FULL_TIME
  • Description New Horizons Community Support Services, Inc. has an established reputation for excellence in serving adults with behavioral health diagnoses for over 40 years and is certified by the Miss...
  • 1 Month Ago

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Case Manager
  • Fathers and Families Support Center
  • St. Louis, MO FULL_TIME
  • Fathers & Families Support Center Position Title: Case Manager Reports To: Director, Coordinator Job Status: Full-Time / Non-Exempt Direct Reports: N/A Description of this role: Responsible for assess...
  • Just Posted

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Community support specialist
  • Memorial Regional Health Services
  • Farmington, MO FULL_TIME
  • Additional Information About the Role Up to a $ Sign On Bonus This is a 40 hour per week Community Outreach Case Worker position You will assist clients by linking them to community resources, such as...
  • 24 Days Ago

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Career Advisor / Case Manager
  • Fathers and Families Support Center
  • St. Louis, MO FULL_TIME
  • Fathers & Families Support Center Position Title: Employment Case Manager / Career Advisor Reports To: Coordinator / Director Direct Reports: No Direct Reports / Employment Services Job Status: Full-T...
  • 13 Days Ago

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Program Manager for CL
  • Impact Support Services
  • Columbia, MO FULL_TIME
  • Description Are you looking for a full-time management position helping people with disabilities live independent, fulfilling lives in their homes and the community?As a Program Manager for Community ...
  • 17 Days Ago

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0 Regional Support Manager jobs found in Chesterfield, MO area

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Laundromat Territory Manager
  • Wash City
  • Saint Louis, MO
  • Job Description Job Description The Laundromat Territory Manager will manage three stores in the St. Louis metro area. Y...
  • 3/27/2024 12:00:00 AM

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Sales Territory Manager
  • Inpro
  • Saint Louis, MO
  • If you are looking to join the fastest-growing sales department at Inpro, which is comprised of passionate, driven & sup...
  • 3/26/2024 12:00:00 AM

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Software Territory Manager
  • Steris Corporation
  • Saint Louis, MO
  • At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science ...
  • 3/26/2024 12:00:00 AM

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Regional Manager
  • EssilorLuxottica
  • Saint Louis, MO
  • Requisition ID: 835916 Store #: RMS112 Sunglass Hut Region 112 Position:Full-Time Total Rewards: Benefits/Incentive Info...
  • 3/26/2024 12:00:00 AM

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Perfusion Territory Manager, St. Louis, Missouri
  • Getinge Group
  • Saint Louis, MO
  • At Getinge we have the passion to perform Join our diverse teams of passionate people and a career that allows you to de...
  • 3/26/2024 12:00:00 AM

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District Manager
  • Self Opportunity
  • Saint Louis, MO
  • Job Description Job Description Hiring: District Manager Reports To: Company Operations Director or Regional Manager Pay...
  • 3/26/2024 12:00:00 AM

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Restaurant District Manager
  • Hardees
  • Saint Louis, MO
  • Restaurant District Manager People, Hospitality, Integrity - this is what Capstone Restaurant Group is all about! People...
  • 3/25/2024 12:00:00 AM

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Restaurant District Manager
  • Hardees
  • Caseyville, IL
  • Restaurant District Manager People, Hospitality, Integrity - this is what Capstone Restaurant Group is all about! People...
  • 3/25/2024 12:00:00 AM

Chesterfield is a city in St. Louis County, Missouri, United States, and a western suburb of St. Louis. As of the 2010 census, the population was 47,484, making it the state's fourteenth-largest city. The broader valley of Chesterfield was originally referred to as "Gumbo Flats", derived from its soil, which though very rich and silty, became like a gumbo when wet. Chesterfield is located approximately 25 miles (40 km) west of St. Louis. According to the United States Census Bureau, the city has a total area of 33.52 square miles (86.82 km2), of which 31.78 square miles (82.31 km2) is land and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Regional Support Manager jobs
$84,431 to $114,140
Chesterfield, Missouri area prices
were up 0.7% from a year ago

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