Regional Support Manager manages an operational support function in a specific geographic area providing guidance to branches on matters of compliance, service, and quality. Conducts routine and preventative quality assurance processes to monitor customer satisfaction and revenue results and ensure policy compliance for branches in designated region. Being a Regional Support Manager provides operational support and resources to investigate and resolve any problems or losses incurred in the day to day operations of branches. May require a bachelor's degree. Additionally, Regional Support Manager typically reports to top management. The Regional Support Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Regional Support Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
The Regional IT Support Specialist is primarily responsible for providing excellent customer service and support in a responsive, respectful manner to end users on a variety of computer and telecommunications issues. Installs and maintains computer hardware, software and peripherals. The position may require more work hours than the normal eight-hour workday.
• Associates in Computer Science, Information Systems, or other related field preferred or equivalent work-relatedexperience. Years of experience may substitute for degree.• 2-3 years in information technology experience preferably in helpdesk support in a Windows enterprise ActiveDirectory environment.• One (1) year experience supporting Windows 7/ Windows 10• Knowledge of Ethernet networks and TCP/IP settings.• Experience supporting Microsoft Office 365 or greater; network printing; corporate email.Preferred• Experience in Helpdesk Support in a Windows Active Directory environment.• Experience supporting Exchange email environment.• Experience with Microsoft MDT / Symantec Ghost / or other OS imaging solutions.• Bi-lingual (English/Spanish) highly desirable.
Must be able to read, write, and communicate both verbally and in written form to express and exchange ideas. Whileperforming the responsibilities of this job, the employee must be able to access all components of work station and otheroffice equipment. Frequent typing, writing, bending and twisting. Must be able to lift up to 10 pounds.
General office environment with moderate noise. This position is mostly sedentary, involves sitting most of the time, butmay involve walking or standing for brief periods of time. A busy environment with many unscheduled interruptions.Frequent computer use at workstation for extended periods of time. Public contact position requiring appropriatebusiness apparel.
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0 Regional Support Manager jobs found in Brownsville, TX area