Regional Retail Sales Manager jobs in Jonesboro, AR

Regional Retail Officer

Position Summary:  The purpose of this job is to ensure:  1) Strategic Consistency: ensure consistency in operations and culture across all branches; 2) Operational Excellence:  Aim for high standards in 

service, aligning with our vision of providing a cutting-edge community bank experience; and 3) Enhanced Communication: bridge potential gaps, ensure branches are on the same strategic page,

maximizing efficiency in staffing and procedures while protecting the bank. 

Essential Functions-Primary Responsibilities and Accountabilities (90%):

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily.  Reasonable accommodations can be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Task Statement(s) -   Branch Credit/Ownership (80%)

• 1:1 meeting getting to know each team member personally - asking questions and listening. 
• Understanding team member’s career goals and coach up for high performance. 

• Create accountability around constant two/way communication with their staff. 
• Participate in annual reviews with City President. Report progress or there lack of to the City President and Director of Branch Administration. 
• Understand and coach on branch efficiency and how to utilize everyone’s talent and time productively. 
• Be involved in all personnel decisions, i.e. hiring and disciplinary actions. 
• Outside joint Sales calls monthly. 
• Make sure BM is using all online banking tools and coaching their branch consistently on their effectiveness. (Secure lock, OLB, mobile, bill pay, ID Theft monitoring, etc.)
• Coach on non-interest income and always referring to wealth management, Cash Management, and mortgage. 
• Coaching on having productive and engaging meetings with their team and creating accountability - 1:1 and team meetings focused on communication and morale. 
• Coaching on how to have hard conversations. 
• Coaching on follow up after account opening (calling every customer 2 wks. after new acct) look for cross sale and referral opportunities. 
• Coach on mining data in connections - maturing reports, closed account report, single service reports, top-balance on both deposits and loan reports, and household retention reports. 
• Coach on Moments That Matter - shop and hold accountability for better results. 
• Coach up to a needs-based selling process. 
• Create accountability to providing a community bank experience in every opportunity. Handwritten thank you notes every week, two-week follow-up calls on new accounts, follow-up on high balance closed accounts etc. 
• Coach on utilizing calendar efficiently. 
• Serve as point of contact for decision-making in inclement weather situations/branch closing procedures. 

   Customer Service (10%)

• Represent Guaranty Bank & Trust Company professionally, efficiently, and tactfully.
• Acknowledge and greet customers with a smile, call customer by their name, ask if they need any additional assistance, thank customer at end of every conversation.
• Ensure continuing development of professional relationships with management and colleagues. 

• Follow all bank policies and procedures.
• Answer and assist incoming callers with questions and requests, subsequently route callers, as appropriate.
• Receive incoming bank visitors and assist in directing them appropriately.

Additional Functions-Secondary Responsibilities and Accountabilities (10%)

  Additional Task Statement(s)

• Extensive travel is required. Expected to be onsite regularly in assigned bank locations.
• Work overtime, as needed.
• Follow all bank policies and procedures
• Provide assistance to other departments as needed.
• Perform other duties that may be assigned and requested.

Position Qualifications

   Education:       Required – High School Diploma or equivalent.

                              Preferred – Bachelor’s degree; experience will be considered.

Experience:      Required -  5 to 7 years of experience in banking or related field.

Preferred – 10 years of experience in banking or a related area.

  Licenses and 

  Certifications:  Required – None

                              Preferred – None

Position Requirements

  Competency Statement(s)

• Accountability (core value) – Always do what we say and hold one another accountable.
• Accuracy – Thorough with strict attention to detail; does work right the first time; identifies and corrects errors; produces complete and error free work.
• Active Listening – Gives full attention to what others are saying, attentive to others’ ideas and concerns; asks questions to clarify understanding.
• Conceptual Thinking – Notices similarities between different and apparently unrelated situations.
• Confidentiality (Core Value) – Always maintains strict confidentiality.
• Community Development (Core Value) – Always committed to community development.
• Critical Thinking – Apply rules and logic to situations; considers factors beyond the initial information given.
• Data entry – Proficient alpha/numeric data entry skills.
• Detail oriented – Concentrates on routing work details; carefully monitors and examines one’s own and others’ work; ensures accuracy in documentation and data.
• Ethical Conduct – Conducts oneself consistently with sound banking practices and standards, upholding the values of Guaranty Bank.
• Integrity (Core Value) – Always act with integrity and honesty.
• Respect (Core Value) – Always treats others with respect.

Physical Requirements:

Physical requirements needed to perform the above essential duties, with or without reasonable accommodation, may be requested from Human Resources.

 General notice:

The bank has reviewed the job description to ensure the essential functions and basic duties are current.  This job description describes the general nature and level of work performed by the employee holding this position.  It provides guidelines for the job expectations and the knowledge, skills, and abilities necessary to perform successfully in this position.  This job description in no way states or implies that these are the only duties to be performed. Additional duties and responsibilities may be assigned by supervisors as deemed appropriate.  This position does not constitute an employment agreement between the Bank and employee.  This position description is subject to change as the needs of the bank and the requirements of the position change.