Regional Property Operations Manager jobs in Oregon

Primary Job Responsibilities
The primary job responsibility of the Regional Property Manager is to oversee all the physical, operational, and financial aspects of the assigned portfolio. The position directs and coordinates all activities of the properties in their portfolio to ensure that the company/owners financial and business objectives are achieved. Additional responsibilities include but are not limited to:

Operations
• Enforce consistent implementation and execution of Grand Peaks’ policies and procedures.
• Ensure consistent implementation of community marketing and sales.
• Mentor, coach, supervise, and develop community employees.
• Develop and manage individual community plans and owner’s investment objectives.
• Ensure the community staff produces timely rent-ready apartments.
• Determine the portfolio overall makeup: strengths, weaknesses and needs of each property in the portfolio.
• Determine community deficiencies, implement and follow up on any corrective action.
• Review and approve all property purchases adhering to the budget.
• Oversee property risk management and safety standards.
• Handle resident complainants.

Customer Service
• Provide superior customer service and communication with residents and prospects in order to maximize customer satisfaction.

Personnel
• Recruit and hire qualified community personnel. Provide ongoing training and motivation for community managers, as well as ongoing supervision and performance evaluations. Oversee the community managers supervisory and training of all community employees.

Marketing
• Oversee a superior marketing plan and strategies, including analysis of competition and development of creative marketing programs.
• Ensure compliance of community’s appearance per the SOP.
• Review accuracy of market surveys on a regular basis.
• Provide ongoing training for leasing personnel, i.e., monthly sales and marketing seminars.
• Lead by example. Instill, maintain, and model Grand Peaks’ standard of being a leader in the industry.

Financial
• Develop and set project goals to maximize revenue and control expenses.
• Prepare annual budgets with the assistance of the community staff.
• Monitor community performance of their income and expenses the first of each month. Analyze monthly statements and budget variances for each community and report variances to the owner.

Business Plan
• Communicate, implement, and follow the owner’s objectives for each property. Support community manager in negotiations with major vendors. Make routine inspections of communities to insure compliance with Grand Peaks’ policy and to review project operation. Recommend maintenance and capital improvements for each community.
• Participate in preparing for new acquisitions.
• Assist Grand Peaks in identifying areas of growth.
• Accommodate and tour visitors, such as investors, bankers and brokers/dealers.
• Participate in special assignments from time to time.

Administration Management
• Communicate appropriately with employees and residents to avoid negative legal consequences.
• Act as liaison between corporate management and community personnel.
• Review and recommend salary adjustments of community personnel.
• Comply with all local, state and federal laws.
• Ensure required and requested reports are completed accurately and submitted on a timely basis.
• Conduct monthly inspections including insurance inspections

Physical Requirements
The functions below are required CONSTANTLY (66% - 100% of the time):
⚫walking or sitting ⚫bending/stooping/squatting ⚫computer input ⚫grasping/gripping ⚫finger dexterity ⚫coordination of hand, eye, and foot
The functions below are required FREQUENTLY (33% - 66% of the time):
⚫standing ⚫climbing stairs
The functions below are required OCCASIONALLY (10% - 33% of the time):
⚫reaching above the shoulder ⚫lift 5 – 25 lbs. ⚫pushing and pulling

Reports to: Senior Vice President of Operations

Qualifications: Practical experience required, at least seven-ten years in the industry. Real Estate Broker License preferred. Certification through an accredited housing association is a plus. Must speak and write English fluently. Knowledge of the Real Page/OneSite suite of software is preferred.

Relationships to be developed and maintained:
Residents, customers, employees, vendors.