Regional Customer Service Manager jobs in Washington

Regional Customer Service Manager manages a regional team of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Regional Customer Service Manager monitors and measures service metrics. Develop standards, improvements, or changes to process. Additionally, Regional Customer Service Manager requires a bachelor's degree in a related area. Typically reports to a head of a unit/department. The Regional Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Regional Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Service Account Associate
  • T-Mobile Customer Experience Center
  • Bellingham, WA FULL_TIME
  • Let’s create happy customers.

    At T-Mobile, we love our customers! And we empower you to make them happy. As part of a Team of Experts, you’ll focus on a specific customer base, which lets you deepen those relationships and deliver the end-to-end resolutions your customer needs. We pioneered this approach because we believe all customers deserve a better experience. And it makes us happy to work together this way, too. You’ll start out as an Account Associate in a Team of Experts that works ONSITE and together to deliver amazing Un-carrier customer experiences. With training and a ramp-up period, you’ll be set up for success in your new job. Next step, you’ll be moved to Expert, where you will own the relationship with your customer base, listening to their needs and being hands-on to resolve their problems. This move could happen in as little as five months from your start date!

    Better life, better pay.

    It takes mastery to be on the T-Mobile Customer Care team and our compensation reflects that. As an Expert you’ll start by earning $20 per hour. In fact, on average our Experts new to the role earn over $22 per hour inclusive of base pay and incentive bonuses. Throw in an annual $1,000 stock grant, tuition assistance, and other financial, health, and lifestyle perks, that make your total rewards package worth even more! We’ll always recognize and invest in the team that makes us #FamousforCare!

    Check out all the benefits a career as an Account Associate has to offer at https://careers.t-mobile.com/benefits.

    We’re offering qualifying Experts of our Customer Experience teams the increased work/life balance that comes with working a hybrid work schedule. Hybrid schedules are available to qualified Experts 60 days post-training graduation. To qualify, Experts must achieve performance and attendance goals.

    Responsibilities:

    • Provide effective and timely resolution of various customer inquiries and concerns.
    • Build customer loyalty and value through effective account management, identifying appropriate additional products, features, and services, and collecting past-due balances.
    • Deliver exceptional customer service using resource documentation for reference and the automated and training tools provided.
    • Meet department productivity and quality standards.
    • Complete training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency in what we value, organizational requirements, and competencies needed for the Expert role.

    Qualifications:

    • ONSITE Position
    • High School Diploma/GED (Required)
    • Knowledge of Windows (Microsoft Word, Excel, and PowerPoint preferred)
    • Ability to work efficiently with multiple applications and computer screens simultaneously.

    At T-Mobile, we don't have a corporate ladder - it's more like a jungle gym of possibilities! We're committed to helping our employees grow in their careers, and we believe in providing a great learning environment to help you succeed. Our Team of Experts works collaboratively to ensure our Account Associates have the tools and resources they need to excel. Join the T-Mobile Talent Community today to learn more about how we can help you achieve your career goals!

    Job Type: Full-time

    Pay: $20.00 per hour

    Expected hours: 40 per week

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • On-the-job training
    • Paid time off
    • Referral program
    • Vision insurance

    Experience level:

    • No experience needed

    Shift:

    • 10 hour shift
    • 8 hour shift
    • Day shift
    • Evening shift

    Weekly day range:

    • Weekends as needed

    Work setting:

    • Call center
    • In-person

    Education:

    • High school or equivalent (Required)

    Work Location: In person

  • 24 Days Ago

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Technical Service Representative (TSR)
  • Customer Engineering Services (CES) -cesservice
  • Spokane, WA FULL_TIME
  • Join Our Team Today! CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the ...
  • 10 Days Ago

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Regional Service Operations Manager
  • Rivian
  • Seattle, WA FULL_TIME
  • About RivianRivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. A...
  • 19 Days Ago

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HVAC Regional Service Manager
  • Nextech
  • Dupont, WA FULL_TIME
  • Overview Overview: We are proud to be America’s Largest Independent Self-Performing HVAC/R Service Provider. Over the past 30 years, our continued focus on Quality, Value, and Integrity has enabled us...
  • 15 Days Ago

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Regional Service Manager
  • Tomra
  • Algona, WA FULL_TIME
  • Job Description The purpose of this position is to organize service activities in the dedicated region to ensure the department’s efficient and profitable operation by satisfying customers and enhanci...
  • 16 Days Ago

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NW Parenting Education Program Manager - Washington Service Center and additional counties
  • Northwest Regional ESD
  • Washington, WA FULL_TIME
  • Northwest Regional Education Service District is an equal opportunity employer; committed to building an inclusive community and an environment free from discrimination, harassment, and retaliation. W...
  • 11 Days Ago

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Customer Service Manager
  • Greenfield Store (University & Greenfield)
  • Mesa, AZ
  • 4422 E University Dr Mesa Arizona, 85205, +1 (480) 5304720 Position Description: Responsible for the oversight, leadersh...
  • 3/28/2024 12:00:00 AM

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Customer Service Manager
  • Van Buren Store (3rd Ave & Van Buren)
  • Phoenix, AZ
  • 302 W Van Buren St Phoenix Arizona, 85003, Position Description: Responsible for the oversight, leadership and achieveme...
  • 3/25/2024 12:00:00 AM

4
Customer Service Manager
  • 48th Street Store (S. 48th St & Baseline)
  • Tempe, AZ
  • 2700 W. Baseline Tempe Arizona, 85283, +1 (480) 3987649 Offered Pay: $17/hr., Position Description: Responsible for the ...
  • 3/25/2024 12:00:00 AM

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Customer Service Manager
  • South Mountain Store (19th Ave & Baseline)
  • Phoenix, AZ
  • 1980 W Baseline Rd Phoenix Arizona, 85041, +1 (602) 2163901 Pay Offered: $17/hr., Position Description: Responsible for ...
  • 3/25/2024 12:00:00 AM

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Customer Service Manager
  • Metro Store (35th Ave & Peoria)
  • Phoenix, AZ
  • 3514 W Peoria Ave Phoenix Arizona, 85029, +1 (602) 6981925 Starting Pay: $17/Hr Position Description: Responsible for th...
  • 3/21/2024 12:00:00 AM

7
Customer Service Manager
  • 7th Ave Store (7th ave & Bell Rd)
  • Phoenix, AZ
  • 17037 N 7th Ave Phoenix Arizona, 85023, +1 (602) 2163918 Position Description: Responsible for the oversight, leadership...
  • 3/14/2024 12:00:00 AM

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Customer Service Manager
  • Redesign 101 Store (101 & W Thunderbird)
  • Peoria, AZ
  • 8679 W Ludlow Dr Peoria Arizona, 85381, +1 (623) 7769045 Position Description: Responsible for the oversight, leadership...
  • 3/11/2024 12:00:00 AM

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Customer Service Manager
  • Maricopa Store (Maricopa, Arizona)
  • Maricopa, AZ
  • 20595 North John Wayne Pkwy Maricopa Arizona, 85139, +1 (520) 3487585 Position Description: Responsible for the oversigh...
  • 3/4/2024 12:00:00 AM

Washington (/ˈwɒʃɪŋtən/), officially the State of Washington, is a state in the Pacific Northwest region of the United States. Washington is the northwestern-most state of the contiguous United States. It borders Idaho to the east, bounded mostly by the meridian running north from the confluence of the Snake River and Clearwater River (about 116°57' west), except for the southernmost section where the border follows the Snake River. Oregon is to the south, with the Columbia River forming the western part and the 46th parallel forming the eastern part of the Oregon-Washington border. To the wes...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Regional Customer Service Manager jobs
$145,351 to $205,331

Regional Customer Service Manager in Fort Lauderdale, FL
They help identify navigational challenges facing the marine transportation system, and provide the resources and services that promote safe and efficient navigation.
February 05, 2020
Regional Customer Service Manager in Fort Myers, FL
We are looking for a Customer Engagement Specialist to join our Customer Experience Team.
December 02, 2019
Responsible for service business development in the region.
January 07, 2020
Regional Customer Service Manager in Killeen, TX
Steer customer services and parts marketing activities through workshop channel.
December 11, 2019