Regional Customer Service Manager manages a regional team of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Regional Customer Service Manager monitors and measures service metrics. Develop standards, improvements, or changes to process. Additionally, Regional Customer Service Manager requires a bachelor's degree in a related area. Typically reports to a head of a unit/department. The Regional Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Regional Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Let’s create happy customers.
At T-Mobile, we love our customers! And we empower you to make them happy. As part of a Team of Experts, you’ll focus on a specific customer base, which lets you deepen those relationships and deliver the end-to-end resolutions your customer needs. We pioneered this approach because we believe all customers deserve a better experience. And it makes us happy to work together this way, too. You’ll start out as an Account Associate in a Team of Experts that works ONSITE and together to deliver amazing Un-carrier customer experiences. With training and a ramp-up period, you’ll be set up for success in your new job. Next step, you’ll be moved to Expert, where you will own the relationship with your customer base, listening to their needs and being hands-on to resolve their problems. This move could happen in as little as five months from your start date!
Better life, better pay.
It takes mastery to be on the T-Mobile Customer Care team and our compensation reflects that. As an Expert you’ll start by earning $20 per hour. In fact, on average our Experts new to the role earn over $22 per hour inclusive of base pay and incentive bonuses. Throw in an annual $1,000 stock grant, tuition assistance, and other financial, health, and lifestyle perks, that make your total rewards package worth even more! We’ll always recognize and invest in the team that makes us #FamousforCare!
Check out all the benefits a career as an Account Associate has to offer at https://careers.t-mobile.com/benefits.
We’re offering qualifying Experts of our Customer Experience teams the increased work/life balance that comes with working a hybrid work schedule. Hybrid schedules are available to qualified Experts 60 days post-training graduation. To qualify, Experts must achieve performance and attendance goals.
Responsibilities:
Qualifications:
At T-Mobile, we don't have a corporate ladder - it's more like a jungle gym of possibilities! We're committed to helping our employees grow in their careers, and we believe in providing a great learning environment to help you succeed. Our Team of Experts works collaboratively to ensure our Account Associates have the tools and resources they need to excel. Join the T-Mobile Talent Community today to learn more about how we can help you achieve your career goals!
Job Type: Full-time
Pay: $20.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Education:
Work Location: In person